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Administration Guide for Cisco IP Communicator Release 2.1
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Preface
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Overview of Cisco IP Communicator
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Preparing to Deploy Cisco IP Communicator
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Deploying and Updating Cisco IP Communicator
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Configuring Cisco IP Communicator
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Configuring Features and Services for Cisco IP Communicator
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Customizing Cisco IP Communicator
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Viewing Operational Information for Cisco IP Communicator
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Troubleshooting Cisco IP Communicator
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Providing Information to Users About Cisco IP Communicator
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Index
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Table Of Contents
Configuring Features and Services for Cisco IP Communicator
About Adding Users to Cisco Unified Communications Manager
Telephony Features Available for Cisco IP Communicator
About Modifying Phone Button Templates
About Configuring Softkey Templates
About Configuring Corporate and Personal Directories
Cisco Unified Communications Manager Integration with a Directory Server
Configuring Quick Search by Using the Directory Wizard
Configuring Quick Search Manually with Windows-Based Cisco Unified Communications Managers
Applying Dialing Rules to Quick Search Dialing
Configuring Features and Services for Cisco IP Communicator
After you add Cisco IP Communicator to Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager), you can add users, configure telephony features, modify phone templates, and set up services for Cisco IP Communicator. You can also configure product-specific settings for Cisco IP Communicator.
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About Adding Users to Cisco Unified Communications Manager
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Tip
About Adding Users to Cisco Unified Communications Manager
When you add users through Cisco Unified Communications Manager Administration, you can display and maintain information about them. After they are added, users can perform these actions:
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You can add users to Cisco Unified Communications Manager by using either of these methods:
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For details about adding users, see the Cisco Unified Communications Manager Administration Guide. For details about user information, see the Cisco Unified Communications Manager System Guide.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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For details, see the Bulk Administration Tool User Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html
Related Topics
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Telephony Features Available for Cisco IP Communicator
After you add Cisco IP Communicator devices to Cisco Unified Communications Manager, you can add functionality to those devices. Table 5-1 lists the supported telephony features, many of which you can configure through Cisco Unified Communications Manager Administration.
Note
http://www.cisco.com/public/sw-center/sw-voice.shtml•
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Table 5-1 Configuring Telephony Features Through Cisco Unified Communications Manager Administration
Abbreviated dialing
A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on Cisco IP Communicator are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index.
Cisco Unified Communications Manager Administration Guide (abbreviated dialing and speed dialing)
Auto answer
Causes the speakerphone or headset to automatically go off-hook when an incoming call is received.
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Barge
Allows a user to join an in-progress call on a shared line. Phones support Barge in two conference modes:
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Cisco Unified Communications Manager Features and Services Guide
Block external-to-external transfer
Prevents users from transferring an external call to another external number.
Cisco Unified Communications Manager Features and Services Guide
Call display restrictions
Determines the information that displays for calling or connected lines, depending on the parties who are involved in the call.
Cisco Unified Communications Manager Features and Services Guide
Call park
Places the call on hold so that anyone connected to the Cisco Unified Communications Manager system can retrieve the call.
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Call pickup
Picks up incoming calls within a group.
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Call waiting
Receives a second incoming call on the same line without disconnecting the first call.
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Caller ID
Displays the telephone number and name of the caller.
Cisco Unified Communications Manager Administration Guide
Cisco Call Back
Allows a user to receive call back notification on a Cisco Unified IP Phone when the line for a called party becomes available.
Cisco Unified Communications Manager Features and Services Guide
Cisco Unified Communications Manager Assistant
Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
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CMC1
Enables a user to specify that a call relates to a specific client matter.
Cisco Unified Communications Manager Features and Services Guide
Conference
Initiates an ad-hoc conference and then conferences in other participants one at a time.
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Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
Cisco Unified Communications Manager Administration Guide
Direct transfer
Joins two established calls (calls that are on hold or in a connected state) into one call and drops the feature initiator from the call. Does not initiate a consultation call and does not put the active call on hold.
Cisco Unified Communications Manager System Guide
Do Not Disturb (DND)
Allows a user to block incoming calls with a busy tone.
Cisco Unified Communications Manager Administration Guide, SIP Profile Configuration chapter (Release 5.x)
FAC2
Controls the types of calls that certain users can place.
Cisco Unified Communications Manager Features and Services Guide
Forward
Forwards all calls to the designated directory number.
Cisco Unified Communications Manager Administration Guide
Group call pickup
Allows users to pick up incoming calls within their own group or in other groups.
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Hold
Places an active call on hold.
Requires no configuration, unless you want to use music on hold; see "Music-on-Hold" in this table
Immediate Divert
Immediately diverts a call to a voice messaging system. When a call is diverted, the line becomes available to make or receive new calls.
Cisco Unified Communications Manager Features and Services Guide
Join
Allows a user to initiate an ad-hoc conference by using the Join softkey.
Join does not create a consultation call and does not put the active call on hold. Join can include more than two calls, which results in a call with more than three parties.
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MCID3
Allows you to report a call of a malicious nature by requesting that Cisco Unified Communications Manager identify and register the source of an incoming call in the network.
Cisco Unified Communications Manager Features and Services Guide
Meet-Me conference
Enables other callers to join a conference.
Cisco Unified Communications Manager Administration Guide
Message waiting
Indicates that one or more voice messages are waiting for a user.
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MLPP4
Allows properly validated users to place priority calls. If necessary, users can preempt lower-priority phone calls. Also allows the use of the CFAP5 feature for forwarding a precedence call.
Cisco Unified Communications Manager Features and Services Guide
Music-on- hold
Plays music while callers are on hold.
Cisco Unified Communications Manager Features and Services Guide
Privacy
Enables or disables whether users with phones that share the same line can view call status and can barge a call.
Cisco Unified Communications Manager Features and Services Guide (system requirements, configuration instructions, and use information)
QRT6
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
Cisco Unified Communications Manager Features and Services Guide
Redial
Redials the last number dialed on the Cisco Unified IP Phone.
Requires no configuration
Ring setting
Identifies ring type used for a line when a phone has another active call.
Cisco Unified Communications Manager Administration Guide
Users can adjust their ring settings from the Cisco Unified Communications Manager User Options web pages.
Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu to define and maintain the list of phone services to which users can subscribe.
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Services URL button
Provides one-touch access to information services.
Cisco Unified Communications Manager Administration Guide
Speed-dial
Dials a specified number that has been previously stored.
Cisco Unified Communications Manager Administration Guide
Time-of-Day Routing
Restricts access to specified telephony features by time period.
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Transfer
Transfers an active call to another directory number.
Requires no configuration
Video Support
Enables video support.
For details about supported Cisco Unified Video Advantage and Cisco Unified Communications Manager releases, see the server requirements section of the release notes at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_release_notes_list.html
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Voice messaging system
Enables callers to leave voice messages if calls are unanswered.
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1 CMC = Client matter codes
2 FAC = forced authorization codes
3 MCID = malicious caller identification
4 MLPP = Multilevel Precedence and Preemption
5 CFAP = call-forward alternate party
6 QRT = Quality Reporting Tool
Related Topics
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About Modifying Phone Button Templates
Phone button templates let you assign features to line and speed dial buttons. You should modify templates before registering devices on the network. In this way, you can access customized template options from Cisco Unified Communications Manager during registration.
You modify a template from Device > Device Settings > Phone Button Template. You assign a template to a device on the Phone Configuration window (Phone Button Template field). For details, see the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
The default Cisco IP Communicator template uses buttons 1 and 2 for lines and assigns buttons 3 through 8 for speed dial numbers. You access other telephony features (such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on) by using Cisco IP Communicator softkeys.
Related Topics
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About Configuring Softkey Templates
By using Cisco Unified Communications Manager, you can manage softkeys associated with applications that are supported by Cisco IP Communicator. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. An application that supports softkeys can have one or more standard softkey templates associated with it. You cannot modify standard softkey templates; you can modify only nonstandard templates.
You configure softkey templates from Device > Device Settings > Softkey Template. You assign a softkey template to a device on the Phone Configuration window (Softkey Template field). For details, see the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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Setting Up Services
Users can click the Services button on Cisco IP Communicator to access XML applications that enable the display of interactive content with text and graphics on the Cisco IP Communicator phone screen. Examples of services include local movie times, stock quotes, and weather reports. Before a user can access these services, you must perform this procedure.
Procedure
Step 1
Step 2
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For details, see Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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Related Topics
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About Configuring Corporate and Personal Directories
Through Cisco IP Communicator, users can search corporate and personal directories if you integrate Cisco Unified Communications Manager with a directory server and configure the Quick Search feature.
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Directory Search Features
Table 5-2 lists the directory search features that are supported by Cisco IP Communicator.
Table 5-2 Directory Search Features Supported by Cisco IP Communicator
Corporate directory searches through the Directories button
Click the Cisco IP Communicator Directories button, or enter a shortcut (Ctrl + D), and then choose the directory from the phone screen menu.
If necessary, integrate Cisco Unified Communications Manager with a directory server; no additional configuration is required.
See the "Cisco Unified Communications Manager Integration with a Directory Server" section.
Corporate and personal directory searches through the Quick Search feature
Cisco IP Communicator (right-click > Quick Search), or enter a shortcut (Alt + K).
This feature is specific to Cisco IP Communicator.
Use the Cisco IP Communicator Directory Wizard to configure the Quick Search feature (and the Dialing Rules feature).
Users can create personal directories by subscribing to the Personal Address Book service from the User Options web page.
Personal directory searches through the Services button
Click the Cisco IP Communicator Services button, or enter a shortcut (Ctrl + R)1 , and then choose the Personal Address Book service from the phone screen menu.
Users create personal directories by subscribing to the Personal Address Book service from the User Options web page.
1 In all releases prior to Release 2.0, this keyboard shortcut is Ctrl + V
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Cisco Unified Communications Manager Integration with a Directory Server
To allow searches against corporate and personal directories through the Cisco IP Communicator Directories button, integrate Cisco Unified Communications Manager with a directory server (if necessary). You might have already completed this task to support other phone devices in your network.
For details, see the Installing the Cisco Unified Communications Manager Customer Directory Configuration Plugin at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html
This document guides you through the process of integrating Cisco Unified Communications Manager with Microsoft Active Directory and Netscape Directory Server.
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How to Configure Quick Search
Quick Search allows users to search one or more directories (corporate and personal address books) with a single search command.
You can set up Quick Search to function in these ways:
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Use the Cisco IP Communicator Directory Wizard to configure Quick Search. The Directory Wizard creates an XML configuration file (LdapDirectories.xml) that tells Cisco IP Communicator which Lightweight Directory Access Protocol (LDAP) directories to search.
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Manually create a custom Quick Search configuration file that tells Cisco IP Communicator which LDAP directories to search.
Cisco IP Communicator downloads the LdapDirectories.xml file at startup and saves the list of specified LDAP directories. When a user invokes the Quick Search feature, Cisco IP Communicator searches the specified LDAP directories, stopping at the first directory where one or more matches are found. Therefore, if you specify two directories, and the search string is matched in the first directory, the second directory is not searched regardless of whether or not it contains matching entries.
Tip
Related Topics
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Configuring Quick Search by Using the Directory Wizard
Use this procedure only if you are setting up Quick Search to access a personal or a corporate directory for all Cisco IP Communicator devices that exists on the Cisco Unified Communications Manager server. Otherwise, follow the procedure in the "Configuring Quick Search Manually with Windows-Based Cisco Unified Communications Managers" section.
Before You Begin
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http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-comm
From the Zip file:
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Restrictions
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Procedure for Linux-based Cisco Unified Communications Managers
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Step 5
Procedure for Windows-based Cisco Unified Communications Managers
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Based on the information that you entered, the Directory Wizard creates directory and/or Dialing Rules configuration files and stores these files in the appropriate location on the server so that Cisco Unified Communications Manager can access them.
Tips for Configuring Directory Wizard on Windows-based Cisco Unified Communications Manager
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Configuring Quick Search Manually with Windows-Based Cisco Unified Communications Managers
You must manually create the Quick Search configuration file if either of these situations apply:
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Before You Begin
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http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-comm
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Restrictions
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Procedure
Step 1
Step 2
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Step 5
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Specifying User Authentication Information for Quick Search with Windows-Based Cisco Unified Communications Managers
Cisco Unified Communications Manager uses an LDAP directory to store authentication and authorization information. Authentication establishes the right of the user to access the system and identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To configure Quick Search, you must decide how user authentication is going to work. (This is true whether you configure Quick Search through the Directory Wizard or through manual methods.)
These are your options:
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This approach allows Quick Search to search corporate and personal directories even when the user does not specify any credentials in Cisco IP Communicator.
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With this approach, you must provide users with their user ID and password and tell them to enter this information in Cisco IP Communicator (right-click > Preferences > Directories tab). If user authentication credentials are not specified either in the Quick Search configuration file or the Directories tab, the feature will not function properly.
Implementation Tips
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Applying Dialing Rules to Quick Search Dialing
The Cisco IP Communicator Dialing Rules feature applies pre-established dialing rules stored in Cisco Unified Communications Manager to Quick Search phone numbers. Before you can use the Cisco IP Communicator Dialing Rules feature, make sure that you set up dialing rules in your Cisco Unified Communications Manager cluster. You have these options:
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A route pattern comprises a string of digits (an address) and a set of associated digit manipulations that route calls to a route list or a to gateway. Route patterns provide flexibility in network design. They work with route filters and route lists to direct calls to specific devices and to include, exclude, or modify specific digit patterns. You configure route patterns as follows:
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Application dialing rules automatically strip numbers from or add numbers to telephone numbers that the user dials. For example, the dial rules automatically add the digit 9 in front of a 7-digit telephone number to provide access to an outside line. You configure application dialing rules as follows:
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If you are using application dialing rules instead of a route pattern, you must set up a configuration file that tells Cisco IP Communicator where to find the dialing rules stored in Cisco Unified Communications Manager. To set up the Dialing Rules file, launch the Cisco IP Communicator Directory Wizard, and follow the relevant steps. The wizard can help you configure the Quick Search feature and Dialing Rules.
Tip
For details about route plan options, see the Cisco Unified Communications Manager System Guide and the Cisco Unified Communications Manager Administration Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Related Topics
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Configuring Quick Search to Access a Personal Address Book with Windows-Based Cisco Unified Communications Managers
Personal Directory provides a personal address book that is stored in the Cisco Unified Communications Manager LDAP directory. Personal directory also provides these features:
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If properly configured, Quick Search searches against the Personal Address Book for the user first and against a corporate directory second. Quick Search stops at the first directory where it finds a match.
Procedure
Step 1
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For details, see the Cisco Unified Communications Manager Administration Guide at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
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Users should enter the credentials for the directory account of the directory that will be searched. If more than one directory will be searched, the credential information must be the same for all of the them.
Step 5
You obtain the software as follows:
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Step 6
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