Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

A

abbreviated dialing 5-3

about window, accessing 1-6

adding

devices manually 2-14

devices with auto-registration 2-13

devices with auto-registration and TAPS 2-13

devices with BAT 2-15

users to Cisco CallManager 5-21

administration tool

enabling HTTP access with 2-17

for audio IP address detection 4-12

for unsupported VPN clients 4-12

obtaining 2-17

using 2-17

advanced audio settings 4-15

audience, for this document ix

audio devices

installing 3-1

selecting and tuning 3-1, 4-6

selecting for audio modes 4-7

tuning 4-7

audio formats, supported 1-10

audio IP address

and administration tool 4-12

auto-detection of 4-12

reflector web page for 4-12

resolving problems with 4-12

with VPN, how detected 4-13

audio modes, selecting devices for 4-7

audio quality

improving with filters 4-15

troubleshooting 8-1

audio settings

configuring advanced 4-15

filters 4-15

for remote use 4-18

port range 4-17

volume limit 4-15

audio tuning wizard

and Windows 2000 8-9

microphone tuning restrictions 8-9

using 3-1, 4-6

authentication information

providing to users 4-14

auto answer 5-3

auto-registration

using 2-13

with TAPS 2-13

AutoUpdate

at startup 1-13, 3-12

configuring 3-12

for all devices 3-13

for a specific device 3-14

privileges for 3-12

resolving problems with 8-9

using 3-12

with HTTP 1-13, 3-12

with TFTP 3-12

B

background image, configuring 6-5

barge 5-3

BAT, adding Cisco IP Communicator with 2-15

block external to external transfer 5-3

Build Versions 8-12

C

call display restrictions 5-3

caller ID 5-4

call-forward alternate party (CFAP) 5-7

call forward display, configuring 5-5

call park 5-4

call pickup 5-4

call statistics screen 7-12

call waiting 5-4

CDP

with Cisco IP Communicator and CER 2-2

checklist

for configuring after installation 4-2

for deploying 2-6

Cisco Call Back 5-4

Cisco CallManager

adding devices manually to 2-14

collecting MAC addresses for 2-16

configuring features for 5-1

device defaults for 3-13

directory servers for 5-11

help using 1-11

interaction with Cisco IP Communicator 1-11

requirements for Cisco IP Communicator 2-3

version supported 1-11

with auto-registration and TAPS 2-13

with BAT 2-15

Cisco Discovery Protocol

See CDP

Cisco Emergency Responder (CER) 2-2

Cisco IP Communicator

adding manually to Cisco CallManager 2-14

administration tool for 2-17

auto-registering with Cisco CallManager 2-13

configuring 4-1

deploying 3-3

device web page for 7-13

methods for adding to Cisco CallManager 2-12

registering 2-12

software version information 1-6

troubleshooting 8-1

Cisco IP Manager Assistant (Cisco IPMA) 5-4

client matter codes 5-4

client PC

deploying on 3-6

requirements of 2-4

command line options

deploying with 3-6

specifying device name with 4-10

specifying network interface with 4-10

specifying TFTP server with 4-9

Common Tuning Mistakes 4-8

conference 5-5

configurable call forward display 5-5

configuration files

damage to 8-3

requesting at startup 1-12

configuration server, locating 1-12

configuring

advanced audio settings 4-15

and end-user tasks 4-20

audio devices 4-6

audio port range 4-17

authentication for Quick Search 5-15

background image 6-5

Cisco CallManager features 5-1

Cisco IP Communicator 4-1

custom phone rings 6-1

deployment tool for software updates 3-14

dialing rules 5-16

directories 5-9

idle display 6-8

low-bandwidth 4-16

on the PC vs. remotely 4-20

personal address book service (users) A-4

personal directories (administrators) 5-17

phone button templates 5-19

phone screen idle display 6-8

phone screen image 6-5

post-installation checklist for 4-2

Quick Search manually 5-14

Quick Search with wizard 5-13

softkey templates 5-20

software updates 3-12

user features 5-21

username and password 4-14, 5-15

user services 5-20

CPU, minimum needed 2-4

credentials

for Quick Search 5-15

providing to users 4-14

custom phone rings

PCM file requirements 6-3

custom phone rings, creating 6-1

D

deploying

Cisco IP Communicator 3-3

methods for 3-4

on the client PC 3-6

preparation checklist 2-6

privileges for 3-4

to a shared location 3-4

with a software deployment tool 3-5

with command line options 3-6

deployment tool

for software updates 3-14

using 3-5

device configuration screen, viewing locally 7-3

device defaults configuration, in Cisco CallManager administration 3-13

Device Information web page 7-14

device name

and docking station 4-11

and laptops 4-11

and MAC address 4-10

and network interface 4-10

and wireless interface 4-11

derivation of 4-10

selecting 4-10

specifying with command line options 4-10

troubleshooting 8-4

DHCP

at startup 1-12

description 1-8

dialing rules, for Quick Search 5-16

dial pad, identifying 1-5

directories

button, identifying 1-4

configuring 5-9

integrating with Cisco CallManager 5-11

directories button

configuring 5-10, 5-11

directory numbers

assigning manually 2-14

assigning with auto-registration 2-13

assigning with BAT 2-15

assigning with TAPS and auto-registration 2-13

collecting MAC addresses for 2-16

directory search methods, overview of 5-9

directory wizard

configuring Quick Search with 5-13

installing 2-17

tips for using 5-13

direct transfer 5-5

disabling local settings 5-22

Disabling the Internal Web Server 8-12

disk space, minimum needed 2-5

docking stations, and network interfaces 4-11

documentation

additional xi

important topics in xi

obtaining xii

Dynamic Host Configuration Protocol

See DHCP

E

echo, resolving problems with 8-8

Enable logging setting 8-11

error reporting tool, using 8-11

ethernet interface, and device name 4-11

executable installer, using 3-3

extensible markup language (XML) 1-10

external phone mask, and TAPS 2-14

F

features

description of 1-2

illustration of 1-2

file format

RingList.xml 6-2

filters

applying 4-15

with low bandwidth 4-15

firewalls, selecting port range for 4-17

forced authorization codes 5-5

forward 5-5

G

G.729 audio format, using 4-16

getIP.asp

creating for audio IP address detection 4-12

group call pickup 5-6

H

hardware requirements 2-4

headset

button, identifying 1-4

help

button for 1-4

help button

using A-2

hold 5-6

Hotfix 2-6

Hotfix for USB Audio Devices 2-6

HTTP

at startup 1-12

configuring access for 2-17

use of 1-9

with AutoUpdate 1-13, 3-12

hypertext transfer protocol (HTTP) 1-9

I

idle display, configuring 6-8

illustration of Cisco IP Communicator 1-2

immediate divert 5-6

installer package, deploying with 3-6

installing

adding devices to Cisco CallManager 2-12

audio devices 3-1

Cisco CallManager configuration requirements 2-3

client PC requirements 2-4

network requirements 2-2

preparation checklist 2-6

prerequisites 2-2

resolving problems with 8-2

with installer packages 3-3

interface

exiting closing

instructions for 1-6

screen-only view 1-6

Internet Protocol (IP) 1-9

J

join 5-6

K

keyboard shortcuts, description of 1-7

L

languages, support for 1-14

laptops, and network interfaces 4-11

LDAP

and personal directories 5-17

use of 1-10

with Quick Search 5-12

lightweight directory access protocol (LDAP) 1-10

line buttons

templates for 5-19

lines

identifying buttons for 1-4

local configuration, understanding 4-20

Locale Installer 5-23

localization

Installing the Cisco IP Telephony Locale Installer 5-23

logging, enabling 8-11, A-5

low bandwidth

and digital cell phones 8-5

enabling 4-16

with filters 4-15

M

MAC address

and device name 4-10

and network interface 4-10

collecting before adding devices 2-16

malicious caller identification (MCID) 5-6

meet-me conference 5-6

Menu Item 1-5

messages

button, identifying 1-4

indicator for 1-5

message waiting 5-6

Microsoft Windows Installer package (MSI), using 3-3

multilevel precedence and preemption (MLPP) 5-7

music-on-hold 5-7

mute

button, identifying 1-4

N

navigation button, identifying 1-5

network configuration web page 7-15

networking protocol

CDP 1-8

DHCP 1-8

HTTP 1-9

IP 1-9

LDAP 1-10

RTP 1-9

TCP 1-9

TFTP 1-9

UDP 1-10

XML 1-10

network interface

and device name 4-10

and docking stations 4-11

and laptops 4-11

and MAC address 4-10

ethernet 4-11

removing or disabling 8-4

requirements for 2-5

selecting 4-10

specifying with command line options 4-10

troubleshooting 8-4

wireless 4-11

network requirements, for installing 2-2

network settings

disabling 4-20, 5-22

O

one-way audio

resolving problems with 8-7

with unsupported VPN clients 4-12

operating system, requirements 2-4

operational information, viewing 7-1

P

password

providing to users 4-14

PCM file requirements

for custom ring types 6-3

PC requirements 2-4

personal address book service

configuring 5-17, A-4

how end-users configure 5-18

using Quick Search with 5-18

using synchronizer with 5-17

personal directories 5-17

personal fast dial service 5-17

phone button templates, modifying 5-19

phone screen

identifying 1-3

phone screen idle display, configuring 6-8

phone screen image, configuring 6-5

platform requirements 2-4

port range, selecting 4-17

privacy 5-7

privileges

for AutoUpdate 3-12

for deploying 3-4, 3-5

required for updating 3-10

protocols, supported 1-8

Q

QRT softkey 5-7

quality of service, modifications 1-13, 4-17

Quality Reporting Tool (QRT) 5-7, 8-10

Quick Search

authentication information for 5-15

configuring 5-11

credentials for 5-15

dialing rules for 5-16

resolving problems with 8-9

understanding 5-12

with external directories 5-14

with the personal address book service 5-18

R

RAM, minimum needed 2-4

Real-Time Transport Protocol

See RTP

Recommended Tuning Guidelines 4-8

redial 5-7

registration

failure 8-4

MAC addresses for 2-16

methods of 2-12

of individual devices 2-14

preparing for 2-6

with auto-registration 2-13

with BAT 2-15

with TAPS 2-13

remote configuration, vs. local 4-20

remote use

low bandwidth 4-16

settings for 4-18

resetting 8-5

ring activity 5-5

ringer

customizing 6-1

indicator for 1-5

selecting devices for 4-7

RingList.xml file format 6-2

route patterns, with Quick Search 5-16

RTP

with audio port range 4-17

S

screen resolution, requirements 2-4

scrolling, how to 1-5

searching, methods for 5-9

services

adding or deleting 5-21

button, identifying 1-4

configuring for users 5-20

description 5-7

subscribing to 5-21

services button

configuring 5-10

Services URL button 5-7

settings

button, identifying 1-4

settings, disabling local access 5-22

settings button

disabling 5-22

shared line, with TAPS 2-14

shared PC

specifying device name for 4-11

specifying network interface for 4-11

specifying TFTP server for 4-9

softkeys, about 1-5

softkey templates, configuring 5-20

software

device defaults configuration for 3-13

specifying for a specific device 3-14

version verification of 3-12

sound card

requirements for 2-5

speaker button, identifying 1-4

speed dial 5-7

buttons, identifying 1-4

templates for 5-19

startup

configuration tasks after 4-2

configuring audio devices after 4-6

overview of 1-12

resolving problems with 8-3

selecting device name after 4-10

selecting network interface after 4-10

specifying TFTP server after 4-9

with AutoUpdate 3-12

statistics

call 7-12

streaming 7-19

Status menu 7-5

Status Messages screen 7-5

Status Message web page 7-17

streaming statistics 7-19

T

TAPS

and external phone mask 2-14

with auto-registration 2-13

TCP 1-9

telephony features

abbreviated dialing 5-3

auto answer 5-3

barge 5-3

block external to external transfer 5-3

call display restrictions 5-3

caller ID 5-4

call park 5-4

call pickup 5-4

call waiting 5-4

Cisco Call Back 5-4

Cisco IP Manager Assistant (Cisco IPMA) 5-4

client matter codes 5-4

conference 5-5

configurable call forward display 5-5

direct transfer 5-5

forced authorization codes 5-5

forward 5-5

group call pickup 5-6

hold 5-6

immediate divert 5-6

join 5-6

malicious caller identification (MCID) 5-6

meet-me conference 5-6

multilevel precedence and preemption (MLPP) 5-7

music-on-hold 5-7

overview of 5-2

privacy 5-7

redial 5-7

ring activity 5-5

services 5-7

Services URL button 5-7

speed dial 5-7

Time-of-Day Routing 5-8

transfer 5-8

video support 5-8

voice messaging system 5-8

TFTP

at startup 1-12

description 1-9

use of 1-12

with AutoUpdate 3-12

TFTP server

specifying 4-9

Third-Party Headsets and Handsets 3-2

Time-of-Day Routing 5-8

trace files 8-11

transfer 5-8

Transmission Control Protocol

See TCP

Trivial File Transfer Protocol

See TFTP

troubleshooting information 8-1

tuning audio devices 4-7

U

uninstall, resolving problems with 8-2

updating

at startup 1-13

methods for 3-10

obtaining software for 3-10

privileges for 3-10

with a software deployment tool 3-14

with AutoUpdate 1-13

User Datagram Protocol

See UDP

users

accessing voice messaging system A-3

adding to Cisco CallManager 5-21

helping with configuration 4-20

password information for 4-14

required information for A-1

subscribing to services A-3

supporting A-2

V

video card, requirements for 2-5

video support 5-8

viewing operational information 7-1

voice message indicator

identifying 1-5

voice messaging system 5-8, A-3

volume

button, identifying 1-4

for audio devices 4-7

volume limit setting 4-15

VPN clients

support for 4-13

with audio IP address detection 4-12

W

web page

about 7-13

accessing 7-14

Device Information 7-14

for Cisco IP Communicator devices 7-13

network configuration 7-15

Status Messages 7-17

wireless interface, and device name 4-11

X

XML

use of 1-10

with Quick Search 5-12