Table Of Contents
Release Notes for Cisco Unity Bridge Release 3.0(2)
Published January 27, 2004
These release notes describe download and upgrade instructions, new and changed requirements and support, new and changed functionality, limitations and restrictions, open and resolved caveats, and documentation updates for Cisco Unity Bridge Release 3.0(2).
Access the latest Bridge software upgrades on the Cisco Unity Bridge Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-bridge.
These release notes contain the following sections:
System Requirements, and Supported Hardware and Software
The following documents list the most current Cisco Unity Bridge requirements and are available on Cisco.com:
•Cisco Unity Bridge 3.0 System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/sysreq/30bsysrq.htm.
•Cisco Unity Networking Options Requirements (With Microsoft Exchange) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/netrq.htm.
•Compatibility Matrix: Required and Recommended Third-Party Service Packs and Updates at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/svpckmx.htm.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
Cisco Unity Bridge
To Determine the Cisco Unity Bridge Version in Use
Step 1 On the Bridge server, open the Bridge Administrator.
Step 2 Click About. The About Cisco Unity Bridge page displays the Bridge version.
To Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.
To Determine the Cisco Unity Version in Use by Using the AvCsMgr.exe File (Cisco Unity 3.0(4) and Later)
Step 1 Browse to the CommServer directory.
Step 2 Right-click AvCsMgr.exe, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity version is displayed in the Value window.
Cisco Unity Voice Connector for Microsoft Exchange
This section contains two procedures. Do the procedure for your version of Cisco Unity.
To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the applicable directory:
or Exchange 2003
Step 3 Right-click GwIvc.exe, and click Properties.
Step 4 Click the Version tab in the Properties window.
Step 5 In the Item Name box, click Product Version to view the product version in the Value box.
To Determine the Voice Connector Version in Use: Cisco Unity 3.0 Through 3.1
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the applicable directory:
Step 3 Right-click SetupRes.dll, and click Properties.
Step 4 In the Properties window, click the Version tab to view the File Version.
Important Information from Earlier Cisco Unity Bridge 3.0(x) Release Notes
Changes to Bridge Networking Option
The Bridge Networking option changed significantly in Cisco Unity version 4.0(3) with Bridge 3.0(1) and provides many new features. Refer to the following documentation for details:
•The "Cisco Unity with Exchange: Bridge Networking Enhancements" item in the "New and Changed Functionality—Release 4.0(3)" section of Release Notes for Cisco Unity Release 4.0(3) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu403rn.htm.
•Release Notes for Cisco Unity Bridge Release 3.0(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/relnote/br301rn.htm.
Downloading the Cisco Unity Bridge Software and Required Service Packs
The Bridge software, Microsoft Windows 2000 Server Service Pack 3, Microsoft Internet Explorer 6 Service Pack 1, and MSXML with Service Pack 1—all of which are required on a new Bridge server and for upgrading to Bridge version 3.0(2)—are available for download from the Cisco Software Center website. Use a computer with a high-speed Internet connection.
To Download the Bridge Software and Required Service Packs
Step 1 Confirm that the computer you are using has enough hard disk space:
13 MB for the download file and 20 MB for the extracted files.
Cisco Unity Service Packs CD 1
1 GB for the download file and for the extracted files.
Note that if you are upgrading from Bridge 3.0(1) to version 3.0(2), you do not need to install any additional service packs or updates, so you do not need to download Cisco Unity Service Packs CD 1.
Step 2 Go to the Cisco Unity Bridge Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-bridge.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
Step 3 Download the file CiscoUnityBridge3.0.2.exe to the directory of your choice.
Step 4 Go to the Cisco Unity 4.0 Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-40.
Step 5 Download the file CiscoUnity4.0-ServicePacks-ENU-CD1.exe to the directory of your choice.
Step 6 Double-click CiscoUnityBridge3.0.2.exe, and follow the on-screen prompts to extract the files to the directory of your choice on a network drive or on the Bridge server, or to a writeable compact disc.
Step 7 Double-click CiscoUnity4.0-ServicePacks-ENU-CD1.exe, and follow the on-screen prompts to extract the files to the directory of your choice on a network drive or on the Bridge server, or to a writeable compact disc.
Step 8 Delete the files CiscoUnityBridge3.0.2.exe and CiscoUnity4.0-ServicePacks-ENU-CD1.exe to free hard disk space.
If you are installing the Bridge software for the first time, refer to the Cisco Unity Bridge Installation Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/big30/index.htm.
Upgrading to Cisco Unity Bridge 3.0(2) from 3.0(1)
To Upgrade to Cisco Unity Bridge 3.0(2) from Version 3.0(1)
Step 1 Log on to the Bridge server by using the Windows 2000 Server Administrator account.
Step 2 Open the Services Control Panel on the Bridge server, and stop the following two services:
The Bridge services will complete the shutdown process when the last in-process message transmission or reception, rather than call, is complete. No additional message transmissions will begin on the in-process calls—either outbound or inbound—once shutdown has been initiated.
Step 3 If you downloaded the Bridge software from the Software Center website, browse to the directory in which the files were extracted.
If you are using the Cisco Unity Bridge CD, insert the disc in the CD-ROM drive, and browse to the Install directory.
Step 4 Double-click Setup.exe.
Step 5 Click Next.
Step 6 In the Choose Destination Location dialog box, change the installation directory, if applicable, and click Next.
Step 7 If a device driver service was previously installed for the Brooktrout voice-fax card, a message asks if you want to overwrite the existing service. Click Yes twice.
Step 8 In the Select Country dialog box, select the country for which the voice-fax cards will be configured, and click Next.
Step 9 Verify the installation settings, and click Next.
Step 10 When prompted, remove the disc from the CD-ROM drive.
Step 11 Click OK to restart the server.
Upgrading to Cisco Unity Bridge 3.0(2) from 2.x
Upgrading from Bridge 2.x requires that Cisco Unity be upgraded to version 4.0(3) or later and that the Cisco Unity Voice Connector for Microsoft Exchange 2000 be upgraded to version 11.0(1) or later.
For instructions on upgrading to Bridge version 3.0(2) from Bridge 2.x, refer to the "Upgrading Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
New and Changed Requirements and Support—Release 3.0(2)
This section contains information on new and changed support in the Cisco Unity Bridge Release 3.0(2) time frame only. Refer to the release notes of the applicable version for information about new and changed support with earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Cisco Security Agent for Cisco Unity Bridge, Version 1.1(1)
Cisco Security Agent for Cisco Unity Bridge version 1.1(1) is qualified for use with Cisco Unity Bridge 3.0(x). The application combines host intrusion detection and prevention, malicious mobile code protection, and operating system integrity assurance.
For requirements and other information on using Cisco Security Agent for Cisco Unity Bridge, refer to Release Notes for Cisco Security Agent for Cisco Unity Bridge, Release 1.1(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bsecagnt/bsa111rn.htm.
For information on the full Cisco Security Agent product, refer to the product website at http://www.cisco.com/en/US/products/sw/secursw/ps5057/index.html.
Monitoring Software Qualified for Use with the Cisco Unity Bridge
The following monitoring software has been qualified for optional use with Cisco Unity Bridge 3.0(x):
•Concord SystemEDGE, version 4.1.
For the most current list of all supported monitoring software—including software qualified since the release of Cisco Unity Bridge version 3.0(2)—refer to the "Supported Monitoring Software" section of Cisco Unity Bridge 3.0 System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/sysreq/30bsysrq.htm.
Required Versions of Cisco Unity and the Voice Connector
Bridge version 3.0(2) is supported only with Cisco Unity 4.0(3) and later and Cisco Unity Voice Connector for Microsoft Exchange 11.0(1) and later. In installations with multiple Cisco Unity servers, all the servers must be upgraded to Cisco Unity 4.0(3) or later.
Caution If you currently have Bridge 2.x, do not upgrade the Bridge server to version 3.0(2) unless you also plan to upgrade all Cisco Unity servers and the Voice Connector to the required versions. If you upgrade the Bridge server without upgrading Cisco Unity and the Voice Connector, messaging between the Bridge and Cisco Unity will fail. Refer to the "Upgrading Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 for information on upgrading the Bridge Networking option, including the Bridge server. The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
New and Changed Functionality—Release 3.0(2)
There is no new or changed functionality in Cisco Unity Bridge 3.0(2). See the "Resolved Caveats—Release 3.0(2)" section for information on the software fixes in the release.
For detailed information on installing the Cisco Unity Bridge, refer to the Cisco Unity Bridge Installation Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/big/big30/index.htm.
For detailed information on configuring Bridge Networking, refer to the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
Limitations and Restrictions
Refer to the "Notable Behavior" section in the "About Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveat in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Note that this section contains caveat information for Cisco Unity Bridge Release 3.0(2) only. Refer to the release notes of the applicable version for caveat information for earlier versions of the Bridge. Release notes for all versions of the Bridge are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Open Caveats—Release 3.0(2)
Resolved Caveats—Release 3.0(2)
This section lists new and additional information that is not included in the current Cisco Unity Bridge documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Adding the Serial Number and Mailbox ID to Existing Cisco Unity Subscriber Accounts: Cisco Unity Bridge Networking Guide, Release 3.0
The following note should appear in the "Adding the Serial Number and Mailbox ID to Existing Cisco Unity Subscriber Accounts" of the "Setting Up Cisco Unity and the Bridge for Networking" chapter and the "Adding the Serial Number and Mailbox ID to Cisco Unity Subscriber Accounts" section of the "Upgrading Bridge Networking" chapter of the Cisco Unity Bridge Networking Guide, Release 3.0:
Note When subscribers with alternate extensions are modified by using the Cisco Unity Bulk Import wizard, the alternate extensions may be deleted. Use the workaround described in CSCed12363 before using the Cisco Unity Bulk Import wizard to modify subscriber accounts that have alternate extensions.
Except for the omitted note, the sections in the Cisco Unity Bridge Networking Guide that contain steps for running Subscriber Information Dump and the Cisco Unity Bulk Import wizard to add the serial number and mailbox ID to existing subscriber accounts are correct and complete.
Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl. If the defect remains open in later versions of Cisco Unity, the note will be added to the applicable version of the Cisco Unity Bridge Networking Guide.
Pushing Octel Node Directory Information from the Bridge to Cisco Unity: Cisco Unity Bridge Networking Guide, Release 3.0
The following information should appear in the "About Bridge Networking"chapter of the Cisco Unity Bridge Networking Guide, Release 3.0:
When an Octel node directory entry is created on the Bridge server, the Bridge sends a vCard containing the name, recorded voice name, and mailbox number of the directory entry to the Cisco Unity bridgehead server so that a corresponding Bridge subscriber can be created. In this way, the Octel node directories on the Bridge server and the Cisco Unity directory are automatically kept in sync. If needed, you can force the Bridge to resend the existing Octel node directory information to the Cisco Unity bridgehead server if some error has occurred that caused the directories to become out of sync.
Note that the following procedure applies only to Cisco Unity 4.0(3) and later.
To Push Octel Node Directory Information from the Bridge to the Cisco Unity 4.0(3) Bridgehead Server
Step 1 If the Cisco Unity bridgehead server is running Cisco Unity 4.0(3), download and install the most recent version of the Advanced Settings Tool from http://www.ciscounitytools.com to the Cisco Unity bridgehead server. (In Cisco Unity 4.0.(4) and later, the Advanced Settings Tool will contain the setting to push the Octel node directory information.)
Step 2 Open the Advanced Settings Tool on the Cisco Unity bridgehead server, and in the Unity Settings list, click Administration—Full synchronization of Bridge subscribers with Octel node directories.
Step 3 In the New Value list, click 1.
Step 4 Exit the Advanced Settings Tool.
Note that the preceding procedure is used to send existing Octel node directory entries from the Bridge to Cisco Unity. If instead you want the Bridge to retrieve new Octel subscriber information from remote Octel servers that does not yet exist on the Bridge, or if you want to have the Bridge re-retrieve directory information from the Octel servers for existing entries, use the MBUpload.exe utility on the Bridge server.
For information on using MBUpload.exe, refer to the "Using the Cisco Unity Bridge Mailbox Import Tool to Create Permanent Directory Entries" in the "Setting Up Cisco Unity and the Bridge for Networking"chapter in the Cisco Unity Bridge Networking Guide, Release 3.0 at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge30/bnet/bnet30/index.htm.
The Network > Bridge Options > Synchronization Options page in the Cisco Unity Administrator of the Cisco Unity bridgehead server provides a mechanism to force a full synchronization of Cisco Unity subscriber data with the subscriber directory on the selected Bridge server(s).
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/aboutdoc.htm.
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