Table Of Contents

Supporting Cisco TelePresence Manager

Contents

Introduction

Dashboard

Scheduled Meetings

Exporting Scheduled Meeting Data

Meeting Details

Rooms

MCU Devices

Cisco Unified Communications Manager

Supporting Cisco TelePresence Manager

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Revised: March 31, 2008, OL-13673-02

First Published: November 27, 2006

Contents

•Introduction

•Dashboard

•Scheduled Meetings

–Modifying Meeting Details from a Calendar Client

–Calendar Scheduling Limitation

–Generating Scheduled Meeting Reports

–Exporting Scheduled Meeting Data

–Meeting Details

•Rooms

–Generating Room Reports

–Manually Updating Room Schedules on the Cisco TelePresence Room Phone

–Viewing Scheduled Meetings for a Specific Room

•MCU Devices

–Generating Multipoint Conference Unit Reports

•Cisco Unified Communications Manager

Introduction

System support tasks consist primarily of monitoring and updating meeting schedules and monitoring the status of rooms and system services.

Dashboard

Choose Dashboard to display a concise report of system activity. The dashboard provides a snapshot of meetings that are scheduled for the day and shows the status of system services. This is a good place to monitor meetings and equipment. Click highlighted links in this window for quick access to other windows that provide meeting and room-scheduling functions.

Table 2-1 describes information in the Dashboard report. To update the reports, click Refresh.

Figure 2-1

Support Window

Table 2-1 Dashboard Report 

Field	Description or Setting
System Time	Day, date, and time in coordinated universal time (UTC, formerly known as Greenwich mean time or GMT).
Local Time	Local day, date, and time.
Today's Meetings	Status of current and upcoming meetings: •With Error—Reports the number of meetings that have errors. •All Meetings—All meetings scheduled for today. Click the link associated with each report to go to the Scheduled Meetings window.
Devices	Status report of the following devices: •Cisco TelePresence rooms—Clicking the link displays the Status tab in the Support > Rooms window. •Multipoint Conference Units (MCUs)—Clicking the link displays the Support > Multipoint Conference Unit window and filters the list to those MCUs with an error status. •Unified CM—Clicking the link displays the Support > Unified CM window. Note An error status may be reported if the connection to Unified CM was caused by a network outage. You can remove the error status by restarting Cisco TelePresence Manager.
Services	Status report of following system services: •Calendar Server •LDAP Server •Room Phone UI •Database •Multipoint Conference •Discovery Status is either OK or is a highlighted link listing the number of errors. You can click a link to see further status information and resolve problems. You can also pass your mouse over a highlighted link to see a brief description of the error.
Uptime	Status reporting uptime since the last restart. •Services refers to the list of services above. •TelePresence Engine refers to the CiscoTelePresence database engine. •System Platform refers to the hardware host for CTS-Manager.

Scheduled Meetings

When a Cisco TelePresence meeting is scheduled using Microsoft Outlook or IBM Lotus Notes, an e-mail is sent to the meeting scheduler to confirm the meeting and provide a link to meeting details. The Scheduled Meetings window provides another way to view and modify meeting details.

Modifying Meeting Details from a Calendar Client

•If a meeting organizer updates the Subject field of a meeting scheduled with Lotus Notes that has already been sync'd with CTS-Manager, the update is not reflected in phone user interface.

•If a meeting is modified within a few minutes of the meeting's starting time (such as a time change, or room change), the modification may not appear on the room phone screen, or in the Cisco TelePresence Manager's Scheduled Meetings window. This does not affect any user's ability to schedule a new meeting at the original time (pre-modified) time.

•A notification email is not generated if a meeting is processed as part of a server startup.

Calendar Scheduling Limitation

Meetings scheduled more than 12 months in the future are not accepted by Cisco TelePresence Manager. There is no Action Required email sent to the meeting organizer, but Microsoft Exchange or IBM Domino accepts the meeting and sends acceptance emails on behalf of each conference room.

Generating Scheduled Meeting Reports

You can generate a report about specific scheduled meetings or activity between specific dates by supplying any or all of the following details:

•Type the meeting room name in the Room field.

•Type the user name of the meeting organizer in the Scheduler field.

•From the Status drop-down list, choose the All, With Error, In Progress, Scheduled, Completed, or No Show meeting status.

•Use the Calendar icon to choose beginning and ending dates, or type the dates in the Start On and End On fields using the MM/DD/YYYY date format.

•Type the name of the MCU.

•Click Filter.

Table 2-2 describes the Scheduled Meetings information.

Table 2-2 Scheduled Meetings Information 

Field	Description or Setting
Start Time	The scheduled starting time for a meeting. Click the arrow in the header of the Start Time column to sort the time from earliest to latest or latest to earliest.
End Time	The scheduled ending time for a meeting.
Status	Room status: All, With Error, In Progress, Scheduled, Completed, or No Show.
Room	Meeting room name as specified in the Microsoft Exchange or IBM Domino database.
Scheduler	Login name of the person who scheduled the meeting. Click the arrow in the header of the Scheduler column to sort the list in ascending or descending alphabetical order.
Subject	Information (such as the meeting subject) provided about the meeting.

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Note If a meeting does not appear in the list Scheduled Meetings and it is a recurring meeting, check the starting date of the first occurrence of the meeting. If the meeting was scheduled to begin more than one year in the past, reschedule future occurrences.

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Exporting Scheduled Meeting Data

You can use the Export Data button to export your scheduled meeting data to a tab-separated values (.tsv) file. The meeting data exported includes the meetings appearing in the Scheduled Meetings window.

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Tip Use the filter to display only the scheduled meetings you want to export.

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Meeting Details

To see meeting details, click the radio button next to a scheduled meeting and click Details.

Table 2-3 describes meeting details.

Table 2-3 Meeting Details 

Field	Description or Setting
Subject	Displays information provided about the meeting, often truncated. Run your mouse pointer over the Subject field to see the full description.
Scheduler	Login name of the person who scheduled the meeting.
Occurs	Specifies if the meeting is a single occurrence or has multiple occurrences.
All Occurrences	This column lists all the occurrences of your recurring meeting. Each meeting instance is a link. Meeting icons showing a red X refer to those meeting instances with errors. Click the link to show the meeting details for that instance.
Scheduled Start Time	Displays the start date and time of the meeting.
Schedule End Time	Displays the end date and time of the meeting.
Rooms	Meeting room name, which is also a link to the Cisco TelePresence System Administration application where information can be reviewed and revised. •If only one Cisco TelePresence room has been scheduled you can specify the number to be dialed in the Bridge Number to Dial field. •If a second Cisco TelePresence room is added after the meeting has been scheduled the dialing number will be removed, and the call will be automated using One -Button -To -Push. •If a room is configured to accept meeting invitations manually through a proxy (a room delegate), the room may be displayed as having tentatively accepted a meeting invitation. The proxy must reply to the invitation email to change the room state to accepted.
Privacy Preference	Radio buttons select whether information about an upcoming meeting is displayed on the room's IP phone. •Click the Public (display meeting information on room phone) radio button to display meeting information on the phone user interface. •Click the Private (do not display meeting information on room phone) radio button to preserve meeting privacy.
Scheduler Email	Displays the date and time a confirmation or Action Required email was sent to the meeting organizer.
Send Email	Clicking the Send Email button will send another confirmation email to the meeting organizer.
Apply	Clicking the Apply button updates the changes you have made in the meeting details window.
Multipoint Conference Unit	This drop-down list includes all the scheduled MCUs registered with Cisco TelePresence Manager. You can migrate a master meeting series, or one instance of a recurring meeting to a different MCU. When you choose a MCU and click Apply, a dialog box is displayed asking you if you want to migrate the one meeting instance or all future occurrences. Note If you migrate to another MCU it may not support any configuration policy. See below for an explanation. Caution The scheduled MCUs listed in the drop-down box are those with resources available when you opened the Meeting Details window. If you wait, even a few minutes, resources on other MCU may be reserved for other meetings being scheduled. If you are going to migrate a meeting series or a single meeting instance you should click Apply to insure the MCU resources are available for your meeting.
Configuration Policy/ Switching Mode	If the Configuration Policy field label is visible, the field value will always read "Not Supported". This value refers to the MCU being used for the specific instance of the meeting. The MCU to be used for the meeting instance is running a software version that does not support any configuration policy. If the Switching Mode field label is visible, the MCU being used for that instance of a meeting supports three switching modes: •Auto-Assign—The switching policy is determined by the MCU. The MCU default switching policy is set through Cisco TelePresence Multipoint Switch Administration. •Site—This switching policy specifies that all segments of an endpoint are switched. •Segment—This switching policy specifies that only the segment (left, center, or right) of a CTS3000 is switched when the meeting participant is speaking.
Bridge Number To Dial	This dialing number is set by Cisco TelePresence Manager for a multipoint meeting and is sent to the MCU for use during a meeting.
Conference ID	The Conference ID is set by Cisco TelePresence Manager for a multipoint meeting and is sent to the MCU to identify all the endpoints included in the scheduled meeting.

Rooms

Choose Rooms to display information about the Cisco TelePresence meeting rooms. The Rooms Support window is divided into two, tabbed views.

•The Summary view displays the status of all the Cisco TelePresence rooms registered with Cisco TelePresence Manager. Table 2-4 describes information in this window.

•The Status view displays the different error types for Unified CM, each Cisco TelePresence System registered with Cisco TelePresence Manager, and Microsoft Exchange or IBM Domino connection errors. Table 2-5 describes information in this window.

Generating Room Reports

You can generate a report about specific meeting rooms and meeting status, as follows:

•Choose the call status—All, OK, Error, or In Use—from the Status drop-down list.

•Type the meeting room in the Room field.

•Click Filter.

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Note A maximum of 100 rooms are displayed per page. If you have more than 100 rooms registered with Cisco TelePresence Manager you can click the Next button to display the additional rooms.

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Table 2-4 Room Summary

Field	Description or Setting
Status	Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.
Room Name	Meeting room name.
Room Phone	Meeting room telephone number.
Help Contact	Concierge who is assigned to the room.
Description	Meeting room description. If text is truncated in this field, move your mouse pointer over the text to see the entire description.
IP Address	IP address of the Cisco TelePresence System. Click the address to go to the Cisco TelePresence System Administration login page.
Unified CM	IP address of Unified CM Click the address to go to the Unified CM Administration login page.

Manually Updating Room Schedules on the Cisco TelePresence Room Phone

To update a room's IP phone with what is currently scheduled in the Microsoft Exchange or IBM Domino database:

•Click the radio button associated with a room.

•Click Update Schedule.

Viewing Scheduled Meetings for a Specific Room

To obtain additional information about any meetings associated with a room:

•Click the radio button associated with a room.

•Click View Meetings.

Table 2-5 Room Status

Field	Description or Setting
Status	Room status: All, OK, Error, Needs Help, or In Use. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.
Room Name	Meeting room name.
Connectivity
Unified CM/CTS	An "X" indicates a problem with the connection between Unified CM and the Cisco TelePresence room.
Unified CM/Phone	An "X" indicates a problem with the connection between Unified CM and the IP phone in the TelePresence meeting room.
CTS Man/CTS	An "X" indicates a problem with the connection between the Cisco TelePresence Manager and the Cisco TelePresence room.
CTS
CTS Error	An "X" indicates a communication problem between the Cisco TelePresence meeting room and Unified CM.
Unified CM
Profile	An "X" indicates a problem with the Cisco TelePresence System user profile stored in Unified CM.
Email ID	An "X" indicates a problem with the Cisco TelePresence System email ID stored in Unified CM.
Microsoft Exchange
Subscription	An "X" indicates a subscription problem between the TelePresence meeting room and Microsoft Exchange. Note A subscription error may be indicated by an "X" when there is no error. This can be caused when an invalid email address is assigned in Unified CM, that does not match the email address in Microsoft Exchange.
Sync	An "X" indicates a synchronization problem between the room and Microsoft Exchange.
IBM Domino
Subscription	An "X" indicates a polling problem between the TelePresence meeting room and the Domino server. Note A subscription error may be indicated by an "X" when there is no error. This can be caused when an invalid email address is assigned in Unified CM, that does not match the email address in IBM Domino.
Sync	An "X" indicates a synchronization problem between the TelePresence meeting room and the Domino server.

MCU Devices

Choose MCU Devices (Multipoint Conference Unite) to display information about the MCUs associated with Cisco TelePresence Manager.

Generating Multipoint Conference Unit Reports

You can generate a report about specific MCU devices, as follows:

•Choose the status—All, OK, or Error—from the Status drop-down list.

•Type the MCU Hostname in the MCU field.

•Click Filter.

•Select a MCU and click Details to display a detailed report about the MCU device.

•Select a MCU and click Update Schedule to send the latest meetings schedule to the MCU.

•Select a MCU and click View Meetings to display a list of meetings assigned to that MCU.

Table 2-6 Multipoint Conference Unit

Field	Description or Settings
Status	MCU status: All, OK, or Error. Click the arrow in the header of the Status column to sort the list in ascending or descending alphabetical order.
Hostname	The address of the MCU.
MCU Type	This is always CTMS.
Control state	Control state: Scheduled or Non-scheduled. A MCU is available for meetings if it is in a Scheduled Control state.
Description	The description field displays information about the MCU.

Table 2-7 MCU Details

Field	Description or Settings
Type	This is always CTMS.
MCU Hostname	This is the address of the MCU.
Username	Username used to log into the MCU.
Timezone	Displays the timezone where the MCU is located.
Access Numbers	The MCU dial-in phone number.
Segment Count	The number of resources available on the MCU.
Control State	Scheduled or Non-scheduled. A MCU is available for meetings if it is in a Scheduled Control state.
Migrate All Meetings To	All meetings scheduled to use the MCU can be migrated to a Non-scheduled MCU. Click the checkbox and choose another MCU from the drop-down list.

Cisco Unified Communications Manager

To display settings that associate the Cisco TelePresence Manager with Unified CM, choose Support > Unified CM.

Table 2-8 describes fields and settings.

Table 2-8 Cisco Unified Communications Manager Settings

Field	Description or Settings
Service Status	Display-only status report of system services. You may see a progress indicator in the status field, especially if many Cisco TelePresence meeting rooms are being managed by CTS-Manager. Each time this page is accessed, the status is updated, and the progress indicator will be seen while the system is discovering meeting rooms. Caution An error status may be reported if the connection to Unified CM was caused by a network outage. You can remove the error status by restarting Cisco TelePresence Manager.
Hostname	Name of the Unified CM server host.
IP Address	IP address of Unified CM server host.