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Configuring Cisco TelePresence Manager
Microsoft Exchange Deployments
Upgrading to Cisco TelePresence Manager 1.3
Configuring Cisco TelePresence Manager
Revised: March 31, 2008, OL-13673-02First Published: November 27, 2006Contents
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Generating Security Certificate Reports
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Introduction
The administrator makes use of the System Configuration window to perform such tasks as upgrading system software, synchronizing system databases, managing security, and reconfiguring system settings.
Figure 3-1 shows the system configuration tasks.
Figure 3-1 System Configuration Window
Security Settings
The Security Settings window assists with managing system security certificates. The CTS-Manager supports the following security certificates:
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Generating Security Certificate Reports
You can generate a list of certificates containing a specific category and unit by supplying the following criteria:
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Viewing Security Certificates
To view the contents of a security certificate click the radio button next to the certificate unit name and click View.
The contents of the certificate can be copied and pasted in a text file.
Deleting Security Certificates
To delete a security certificate, click the radio button next to the certificate unit name and click Delete.
Uploading Security Certificates
To display the Certificate Upload window, from which you can copy a security certificate to Cisco TelePresence Manager, click Upload.
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Database
CTS-Manager uses an Informix database server to store information. The Database window allows the Administrator to view the database status and run backup and restore operations. Open the Database window to see the following choices:
Settings
The Settings window allows you to manage the size and age of meeting information in the Informix database. To register new settings, click Apply. To return to the original settings, click Reset.
Table 3-1 describes the information and settings that are accessible from the Database window Settings tab.
Backup
Choose the Backup tab to display fields and settings that will assist you in scheduling backups of the database.
Changing the Backup Schedule
The backup schedule currently set is displayed in the Backup window.
To change the backup schedule:
1. Click Change.
2. Choose the starting time from the Start Time drop-down list. This sets the backup time in GMT.
3. Choose the frequency of the backups by clicking the Daily or Weekly radio button.
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4. Click OK to register your settings, or Cancel to restore the original settings.
To register new or modified settings, click Apply. To restore the original settings, click Reset.
Backing Up Database Files
Data backups are performed on the Active partition. If you switch partitions after performing a backup you'll need to perform another backup for the new Active partition. See Switch Version for more information.
To back up files in the database:
1. From the drop-down list, choose the number of backup files to keep. If you choose 3, the last three backup files will be kept, but earlier backup files will be purged.
2. Choose the type of backup by clicking the Local or Remote radio button.
3. Test your connection to a remote host by clicking Verify Remote Host.
4. Click Back-up Now to begin the operation.
Remote Storage Host Fields
A remote backup uses Secure FTP (SFTP) or FTP to store files remotely. If you choose to backup or restore using FTP you do not need to supply a port number.
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Secure FTP (SFTP) is the recommended mode of transferring files over the network.You must fill in the following fields to gain access permissions to a remote host:
Viewing Backup History
The Database window Backup tab provides a history of database backups.
Table 3-3 describes the Backup History and Restore History fields.
Restore
The Restore tab displays the history of the database restore operations. See Table 3-3 for a description of the fields.
Restoring Backup Data
When you restore from a backup file, all changes made to the database since the backup will be lost. These changes must be added by the Exchange Sync Up and Discovery functions of the Cisco TelePresence Manager server. The database Restore function should be run only as a last resort; for example, when the database is corrupted or the disk fails and has to be replaced.
The restore operation will stop the Informix database server, so some CTS-Manager operations might be impacted during the operation. While the restore operation is in progress, all other processes are stopped. The user interface will only display progress of the restore operation. When the restore operation is complete, the Cisco Telepresence Manager is automatically restarted and the login page is displayed. You will have to login to resume use of the Cisco Telepresence Manager application.
Determining the Active Partition
Data backups are associated with a specific partition (see Switch Version for more information). If you created data backups from an Active partition and then switched partitions you will not be able to restore the backup to the new Active partition. In order to perform the Restore operation you must make sure the Active partition matches the data backup you want to restore. In addition, if you are migrating your Cisco TelePresence Manager installation to a new platform you will need to determine which partition is active before performing the installation/upgrade.
Use the following procedure before performing the Restore operation to determine which partition is the Active partition:
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Check your Cisco TelePresence Manager Release Notes for supported version upgrade paths.Step 1) Determine if your MCS-7835-H1 (H1) system is currently running on partition A or B:
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Step 2) Set up the MCS-7835-H2 (H2) platform with the same hostname.
Step 3) If Step 1c shows 1533, follow Step 3a. If it shows 1534, this indicates the system is running in partition B.
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Step 4) Perform the Restore operation from the backup file taken from the H1 system.
To restore data from a backup:
Clicking Restore Now displays a window listing all the backups stored locally and remotely. If you want to restore from a backup stored remotely you must first click the Network Restore Type radio button. Then choose either the SFTP or FTP Restore Mode and enter required information to access the remote host. See Table 3-2 for a description of the Remote Storage Host fields.
1. Click the Refresh button to view the list of backups.
2. Click the radio button next to the backup filename that is to be used for the restore operation.
3. Click Restore Now. This action initiates a full restore of the database from the backup file.
Room Phone UI
The Cisco Unified IP phone installed in a Cisco TelePresence meeting room is equipped with a touch-screen user interface (UI). The Room Phone UI window allows you control over information displayed on this interface. The UI alerts users of an upcoming meeting so they can end theirs on time. It also allows a meeting scheduler to see a list of meetings scheduled for a room.
To register new or modified settings, click Apply. To restore the original settings, click Reset.
Table 3-4 describes the information and settings seen in this window.
IBM Domino
The IBM Domino window help you manage the database that stores meeting information.
To test the connection between this system and the Domino server, click Test Connection.
To register new or modified settings, click Apply.
To restore the original settings, click Reset.
Table 3-5 describes the information and operations accessible from this window.
Re-sync Operations
The Re-sync Operations area tells you when information in the Domino server database was last updated with meetings scheduled for a particular room.
When mismatched information in the databases causes meeting conflicts or there are other problems that prevent a meeting from being launched successfully, this area of the IBM Domino window allows you to synchronize information between Domino and the CTS-Manager database. Synchronization takes time and system resources to accomplish and should be done only when necessary.
To synchronize information between Domino and the CTS-Manager database:
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Once you've begun the Re-sync operation the Service Status field displays a Sync progress indicator showing the progress of the Re-sync operation by percentage.
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Table 3-6 describes the information displayed in this area of the IBM Domino window.
Microsoft Exchange
The Microsoft Exchange window helps you manage the database that stores meeting information.
To test the connection between this system and the Microsoft Exchange server, click Test Connection.
To register new or modified settings, click Apply.
To restore the original settings, click Reset.
Table 3-7 describes the information and operations accessible from this window.
Re-sync Operations
The Re-sync Operations area tells you when information in the Microsoft Exchange server database was last updated with meetings scheduled for a particular room.
When mismatched information in the databases causes meeting conflicts or there are other problems that prevent a meeting from being launched successfully, this area of the Microsoft Exchange window allows you to synchronize information between Microsoft Exchange and the CTS-Manager database. Synchronization takes time and system resources to accomplish and should be done only when necessary.
To synchronize information between Microsoft Exchange and the CTS-Manager database:
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Once you've begun the Re-sync operation the Service Status field displays a Sync progress indicator showing the progress of the Re-sync operation by percentage.
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Table 3-8 describes the information displayed in this area of the Microsoft Exchange window.
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LDAP Server
CTS-Manager uses Lightweight Directory Access Protocol (LDAP) to retrieve information related to users and conference rooms from Directory Server deployments. Enterprises typically use specialized databases called directories to store information related to users, meeting rooms, and so on. LDAP is a protocol for accessing directories.
This window specifies LDAP Directory Server server settings that are used by CTS-Manager to access the directory information. Open the LDAP Server window to see the following choices:
Settings
The Settings window is where you make changes to the LDAP server after first-time installation.
Multiple LDAP Peer Domains
If you have a LDAP peer domain configured you'll need to specify the additional user containers and context. You can do this with one of the User Container fields.
For example, cn=users,dc=domain2,dc=com
When specifying the container and context information for your peer domain, DO NOT check the Append default context box.Table 3-9 describes the settings for this window.
To test the connection between this system and the LDAP server, click Test Connection.
To register new or modified settings, click Apply.
To restore the original settings, click Reset.
Field Mappings
The CTS-Manager server uses application objects and attributes that are internally mapped to the objects and attributes in the LDAP Directory Server. Most of these mappings are predefined and fixed. However, some of the information required for the Cisco TelePresence system may be stored in different attributes of the LDAP Directory Server, based on the enterprise deployment. The Field Mapping window provides a mechanism to map such objects and attributes used by the CTS-Manager server to the object and attributes defined in the LDAP Directory Server schema.
Microsoft Exchange Deployments
The attributes are used by the Exchange server to store the user's e-mail and display name information. For most of the Exchange deployments, this information does not have to be changed. If this information is stored in other attributes in the LDAP server, use the following steps to change the mapping:
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Verifying Field Mapping Data
Verify that the data retrieved is as you expected. If data is incorrect, the application will not operate correctly.
Click View Sample Data to retrieve objects based on the mappings specified.
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The majority of deployments do not require any changes to these attributes. Incorrectly changing these fields will result in Cisco TelePresence Manager not being able to function.
Consult the Cisco TelePresence Manager support team and the LDAP and Exchange server administrator for your deployment before changing the default mappings in these screens.
IBM Domino Deployments
These attributes are used by the Domino LDAP server to retrieve the user's e-mail and display name information. For most of the Domino deployments, this information does not have to be changed. If this information is stored in other attributes in the LDAP server, use the following steps to change the mapping:
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Table 3-11 LDAP Objects and Attributes
Application Object
Application Attribute
LDAP Object Class
LDAP Attribute
Person
EmailID
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Verifying Field Mapping Data
Verify that the data retrieved is as you expected. If data is incorrect, the application will not operate correctly.
Click View Sample Data to retrieve objects based on the mappings specified.
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The majority of deployments do not require any changes to these attributes. Incorrectly changing these fields will result in Cisco TelePresence Manager not being able to function.
Consult the Cisco TelePresence Manager support team and the LDAP and Domino server administrator for your deployment before changing the default mappings in these screens.
Discovery Service
To display and modify settings that associate CTS-Manager with Unified CM, choose Discovery Service in System Configuration.
To test the connection between Cisco TelePresence Manager and Cisco Unified Communications Manager, click Test Connection.
To manually start the process that is periodically performed to discover new rooms added to Unified CM, click Discover Rooms.
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To register new or modified settings, click Apply. To restore the original settings, click Reset.
Table 3-12 describes fields, buttons, and settings.
MCU Devices
Use the MCU Devices window to specify the number of days of scheduled meetings to send to the multipoint conference unit and to add MCU Devices to be scheduled through the Cisco TelePresence Manager.
Cisco TelePresence Multipoint Switch (CTMS) communicates with Cisco TelePresence Manager. MCUs provide the functionality for three or more Cisco TelePresence rooms to attend a conference call. Cisco TelePresence Manager provides the scheduling information to the different MCUs and each CTMS provides the multipoint switching capabilities for the conference.
The MCU Devices support screen displays several attributes for each MCU device registered with Cisco TelePresence Manager.
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Table 3-13 describes the MCU Device fields.
Deleting a MCU
To delete a MCU Device, click the radio button next to the device and click Delete.
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Adding MCUs
To register additional MCU devices with Cisco TelePresence Manager, click New to display the Registration dialog box.
Editing MCU Settings
To edit MCU Device registration information, click the radio button next to the device and click Edit. The following table describes the MCU settings that may be changed.
Refreshing the list of MCUs
Click the Refresh button to refresh the list of MCU devices.
Concierges
The Concierges window has two areas, a list of concierges and a list of rooms that need a concierge assigned to them. Use the areas in this window to assign a concierge to a meeting room.
A phone number is associated with the concierge, which is displayed on the Cisco TelePresence meeting room phone user interface when the Concierge soft key is pressed. Meeting participants can dial the concierge and ask for help when problems occur with the Cisco TelePresence system.
To register a concierge for an assignment:
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You must enter an identifier for the concierge in the ID field and a phone number in the Phone Number field. You can choose to supply other information identifying the concierge in the Description field.
Once concierges have been registered, assign them meeting rooms as follows:
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To edit the concierge assignment:
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To delete a concierge, select the radio button next to the concierge ID and click Delete.
Access Management
From the Directory Server, it is possible to create groups, such as a Concierge group and an Admin group. Use this window to view and create roles for these groups. CTS-Manager supports two roles—a concierge and an administrator.
The two roles have different levels of privilege and access when using CTS-Manager. Members in the group mapped to the Concierge role have limited privileges that allow them to view the meetings, rooms, and system error and log files. Members in the group mapped to the Administrator role have the privileges of the Concierge role plus additional privileges that allow them to make configuration changes.
Assigning Roles to Groups Using Domino Directory Assistance
If your Cisco TelePresence Manager deployment is working with an IBM Domino Server and Domino Directory Assistance, it is possible for the group to contain a user from an external directory. That type of external user cannot be granted the CTS-Manager Administrator role. Only members of groups local to the IBM Domino Directory may be granted the Administrator role.
You can generate a report about specific LDAP Group mappings, as follows:
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Policy Management
The Policy Management window lists the MCU switching policy for all meetings scheduled through Cisco TelePresence Manager. There is only one default switching policy for all meetings. You can edit the switching policy as follows:
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System Settings
If you are the system administrator and know the superuser password, you can open the System Settings window to see the following choices:
Use the tabs in this window to modify IP settings, configure a Network Time Protocol (NTP) server, enable or disable Simple Network Management Protocol (SNMP), set up a temporary account for access, change the system password, and restart the system.
IP Setting
The IP Setting window lists information that is provided to CTS-Manager during first-time installation and configuration. Although it is typically not necessary to change IP settings, this window offers a place to modify some of them. Table 3-16 describes the fields and buttons.
To add new information, type it in the fields provided.
To change information, highlight and delete existing information and type in the new information.
To register new or modified settings, click Apply.
To restore the original settings, click Reset.
NTP Setting
Click the NTP Setting tab in the System Settings window to list the configured IP address of the Network Time Protocol (NTP) servers.
NTP is used to synchronize the clocks on Cisco IP telephony servers with an external network time server that uses NTP.
To add an NTP server to the configuration, type the IP address in an NTP Server field.
To change an NTP server in the configuration, highlight and delete the IP address in the NTP Server field and type in the new address.
To register new or modified settings, click Apply.
To restore the original settings, click Reset.
SNMP Setting
SNMP is an industry-standard interface used by network management systems to capture system status and error information, including information provided by Unified CM. Use this window to enable and disable SNMP service and change the default configuration.
By default, SNMP service is disabled. Once SNMP is enabled, the following default SNMP settings are also enabled:
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To configure SNMP, click the SNMP Setting tab in the System Settings window. Table 3-17 describes the fields and buttons.
To register new or modified settings, click Apply.
To restore the original settings, click Reset.
Technical Notes
CTS-Manager uses SNMP v3, which supports only one trap receiver. A string of trap receiver settings is added to the `/etc/snmp/snmpd.conf' file to configure the trap receiver on the Cisco TelePresence Manager server. The string must include the following information, which is collected in the fields described in Table 3-17 or is set by default:
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The following is an example trap receiver entry:
trapsess -e 0x80001f880474657374 -v 3 -m ALL -l authNoPriv -u traper -a MD5 -A changeme 171.71.232.113:162These fields can be viewed and configured using get and set commands on the `/usr/sbin/snmpconfig' script. To test your configuration, run snmptrapd come with net-snmp on the trap receiver system. You can create the user in `/etc/snmp/snmptrapd.conf' on the trap receiver system before starting snmptrapd.
Remote Account
Use this window to set up limited access for remote users of this CTS-Manager. The remote account is intended for use by Cisco technical support personnel so they can access the system remotely to troubleshoot problems. Secure Shell (SSH) is used to access the system. The remote account is typically enabled for a brief period. Disabling the account will cause whoever is logged onto the system to be logged off. Only one remote account can be set up at a time, but more than one remote account can be active at the same time.
Login to the remote account is done using the account name and a pass phrase generated by software in this CTS-Manager. The remote user uses the account name, the pass phrase, and a utility available at an internal Cisco web site to generate a login name and password that allow access to this Cisco TelePresence Manager.
To start the remote login account process:
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This name can be anything you choose.
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This step generates a pass phrase.
To complete this process, the account name and pass phrase are entered into a utility at the following Cisco Internal website:
https://remotesupporttool.cisco.com/logon.phpFor security reasons, if remote users fail to log off, they will be logged off automatically at the time listed in the Expires field.
Password
Use this window to change the password for this Cisco TelePresence Manager. You must know the current password. Supply the new password twice for verification.
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It is not possible to change the username for this CTS-Manager.
System
Use this window to restart CTS-Manager. You must know the system password to access the Restart button.
Custom Settings
Use Custom Settings to specify an additional email address. All emails generated by Cisco TelePresence Manager will also be sent to this address.
Secondary Emails for Calendar Servers
A secondary email address specified for IBM Domino installations is included in the BCC field when emails are generated.
A secondary email address specified for Microsoft Exchange installations is included in the CC field when emails are generated.
Software Upgrade
If you are the system administrator and know the superuser password, you can open the Software Upgrade window to monitor and maintain system software. This window reports the version number of the system software. There are also two buttons to assist you in maintaining the system software, as follows:
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In addition to SFTP, FTP is also supported on a best-effort basis due to variations of behavior between different FTP servers. Only username/password-based login is supported. Anonymous login is not supported.
Secure FTP (SFTP) is the recommended mode for downloading the upgrade software over the network.Upgrading to Cisco TelePresence Manager 1.3
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Switch Version
The hard drive on the Cisco TelePresence Manager server is divided into two partitions. Cisco TelePresence Manager is always using the Active partition and contains the Active software version. The software image versions are identified in the System Configuration> Software Upgrade window.
You may find it necessary to switch the version of the CTS-Manager software.
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The system will swap the software versions and reboot. Screens will describe activity.
Upgrade Software
This task upgrades the CTS-Manager software by loading and applying a patch file from either a CD-ROM or an SFTP/FTP host network. Before starting this task, determine the source of the patch file.
1) To start the software upgrade process, click the Upgrade Software button.
The Source Selection dialog box appears.
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If you chose CD-ROM, click Next to go to the File Selection window.
If you chose Network, provide the following information, and then click Next to go to the File Selection window.
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Secure FTP (SFTP) is the recommended mode of transferring files over the network.
2) At the File Selection window, choose the file to load by clicking its radio button. Then click Next.
3) The Patch File Preparation window appears. Watch this window to monitor the progress of the file download. Buttons will be inactive until the patch file is loaded.
4) Once the file is loaded, the window displays a Confirmation message.
The software wizard displays the software versions that are installed and provides active Yes and No radio buttons so you can choose to switch the newly loaded software to the active partition.
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5) The install wizard displays a dialog window that logs the progress of the update.
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