Setting Up and Installing Cisco Unity Voice Messaging 3.1(5) on the Cisco ICS 7750 - Setting Up the Microsoft Environment [Cisco ICS 7700 Series Integrated Communication Systems]

Table Of Contents

Setting Up the Microsoft Environment

Installing Active Directory

Verifying the Active Directory Services

Configuring the SPE as the Domain Name Server

Verifying Forward Lookup Zones

Creating a New Reverse Lookup Zones Record

Deleting the Host Record in the Forward Lookup Zone

Creating New Host Records

Registering DNS Entries

Deleting the Root Zone from the Forward Lookup Zone

Checking and Correcting the DNS Configuration

Installing Microsoft Desktop Engine 2000

Installing Microsoft Internet Explorer 5.5 Service Pack 2

Installing Microsoft Message Queuing

Installing NNTP and SMTP

Installing Microsoft XML Parser (MSXML3) and MSXML3 Service Pack

Installing Microsoft Exchange 2000

Verifying the Microsoft Exchange 2000 Installation

Upgrading Exchange 2000 to Service Pack 2

Updating the Active Directory Schema

Changing Folder Options in Windows Explorer

Creating Organizational Units in Microsoft Exchange 2000

Setting Up the Microsoft Environment

This chapter explains how to set up the Microsoft Windows 2000 operating environment to support Cisco Unity Voice Messaging.

This chapter contains these sections:

•Installing Active Directory

•Installing Microsoft Desktop Engine 2000

•Installing Microsoft Internet Explorer 5.5 Service Pack 2

•Installing Microsoft Message Queuing

•Installing NNTP and SMTP

•Installing Microsoft XML Parser (MSXML3) and MSXML3 Service Pack

•Installing Microsoft Exchange 2000

•Updating the Active Directory Schema

•Changing Folder Options in Windows Explorer

•Creating Organizational Units in Microsoft Exchange 2000

Installing Active Directory

To prepare for installing Cisco Unity Voice Messaging, perform the following tasks in the order listed:

•Install Active Directory on the SPE running Cisco Unity. Refer to the "Active Directory" section in Chapter 2, "Installing a Cisco Unity System," of the Cisco Unity Installation Guide.

Note Do not follow the instructions to add the Cisco Unity Server to an existing domain. The Cisco Integrated Communications System 7750 (ICS 7750) is configured as a standalone system with its own domain.

Note When installing Active Directory, you will receive an error message stating that an error occurred which prevented the Dynamic Host Configuration Protocol (DHCP) component from being installed or removed. The appearance of this error message is expected because the Cisco Network Registrar (CNR) is already configured on the SPE running Cisco Unity (the Cisco Unity server), and DHCP and CNR cannot be running on the same server.

•Verify the Active Directory services. See the "Verifying the Active Directory Services" section.

•Configure the SPE as the domain controller. See the "Configuring the SPE as the Domain Name Server" section.

Note For all these procedures, it is assumed that you have a monitor, keyboard, and mouse connected to the SPE for Cisco Unity Voice Messaging.

Note It is recommended that you use a short name (4 to 6 characters) for the domain. The computer name (without the domain) may be from 1 to 15 characters.

Verifying the Active Directory Services

After installing Active Directory, follow these steps to verify that the Active Directory services are available:

Step 1 In the Log On to Windows dialog box, click Options, and choose the new domain name.

Step 2 Log in to the domain, using the same administrator username and password that you used in the "Installing Active Directory" section."

Step 3 Choose Start > Programs > Administrative Tools, and make sure that these Active Directory components are displayed in the list:

•Active Directory Domains and Trusts

•Active Directory Sites and Services

•Active Directory Users and Computers

•Domain Controller Security Policy

•Domain Security Policy

Note If only some of these components are present, then reinstall Active Directory.

After you have installed Active Directory on the SPE and verified the Active Directory services, configure the SPE as the domain controller as described in the "Configuring the SPE as the Domain Name Server" section.

Configuring the SPE as the Domain Name Server

For Cisco Unity Voice Messaging to be successfully installed on the Cisco ICS 7750, you must configure the SPE for running Cisco Unity as the Domain Name Server (DNS).

To configure the SPE as the DNS, perform the following tasks:

•Verifying Forward Lookup Zones

•Creating a New Reverse Lookup Zones Record

•Deleting the Host Record in the Forward Lookup Zone

•Creating New Host Records

•Registering DNS Entries

•Deleting the Root Zone from the Forward Lookup Zone

•Checking and Correcting the DNS Configuration

Verifying Forward Lookup Zones

Follow these steps to allow dynamic updates to Forward Lookup Zones in DNS and to verify that the required files are installed:

Step 1 Choose Start > Programs > Administrative Tools > DNS.

Step 2 In the left pane, click the plus sign (+) by the SPE container (for example, CISCOVM1) to expand it.

Step 3 Click the plus sign (+) by the Forward Lookup Zones container to expand it.

Step 4 Select your domain (in the form of domain.com).

Step 5 Right-click the domain name, and choose Properties. The domain name Properties dialog opens.

Step 6 In the General tab page, click the drop-down arrow for the Allow dynamic updates? field. Choose Yes from the list. Then click OK.

Step 7 Check to see whether the following folders appear in the right pane, as shown in Figure 4-1. You may need to refresh the display by choosing View > Refresh.

•_msdcs

•_sites

•_tcp

•_udp

Figure 4-1 Verify DNS Folders

Step 8 Even if the folders listed in Step 7 do not appear after you refresh the display, proceed to the "Checking and Correcting the DNS Configuration" section.

Creating a New Reverse Lookup Zones Record

Follow these steps to create a new Reverse Lookup Zones record:

Step 1 In the left pane of the DNS window, select the Reverse Lookup Zones container.

Step 2 Right-click the Reverse Lookup Zones container, and choose New Zone.

Step 3 In the New Zone Wizard Welcome screen, click Next.

Step 4 In the Zone Type screen, choose Standard Primary, and click Next.

Step 5 In the Reverse Lookup Zones screen, make sure that the radio button for Network ID is selected.

Step 6 Enter your network ID, and click Next.

Note The network ID is based on your subnet mask. If the subnet mask is 255.255.255.0, then your network ID is the first three groups of numbers in your IP addresses; for example, 172.55.8.

Step 7 In the Zone File screen, choose Create a new file with this file name. Accept the default file name. Click Next.

Step 8 In Completing the New Zone Wizard screen, review the entries, and click Finish to accept them.

Deleting the Host Record in the Forward Lookup Zone

Follow these steps to delete the host record:

Step 1 In the left pane of the DNS window, under the Forward Lookup Zone container, select your domain.

Step 2 In the right pane, select your Host entry (for example, CISCOVM1), as shown in Figure 4-2.

Figure 4-2 Delete the Host Entry

Step 3 Click the Delete icon (red X) on the task bar.

Step 4 Click OK to verify that you want to delete the record from the server.

Creating New Host Records

Follow these steps to create new host records for the Forward and Reverse Lookup Zones:

Step 1 In left pane of the DNS window, under the Forward Lookup Zones container, select your domain.

Step 2 Right-click in the open area in the right pane of the DNS window, and choose New Host.

Step 3 In the New Host screen, enter the SPE computer name in the Name field; for example, CiscoVM1.

Step 4 In the IP address field, enter the IP address for the SPE.

Step 5 Check the Create associated pointer (PTR) record check box, as shown in Figure 4-3.

Figure 4-3 Create a New Host Record in DNS

Step 6 Click Add Host.

Step 7 Click OK to confirm that the new host record was created.

Step 8 Click Done to finish adding a new host record.

Step 9 Minimize the DNS window.

Registering DNS Entries

Open a command window, and follow these steps to register the DNS entries:

Step 1 If the command window is not open, choose Start > Run. Enter cmd, and click OK.

Step 2 In the command window, enter this command to register a DNS entry, as shown in Figure 4-4.
c:\>ipconfig /registerdns
Figure 4-4 Register the DNS Entries and Verify the DNS Configuration

Step 3 Press Enter.

Step 4 Enter this command:
c:\>net stop netlogon
Step 5 Press Enter, and wait for the response.

Step 6 Enter this command:
c:\>net start netlogon
Step 7 Press Enter, and wait for the net logon service to start.

Step 8 After the net logon service has started, enter the nslookup command to check a DNS entry, and press Enter:
c:\>nslookup
Step 9 Wait for the response from the DNS host. The response is the full name of the SPE; for example, "CiscoVM1.domain name.com," as shown in Figure 4-4.

Caution If incorrect DNS server information appears, you must correct the information. See the "Checking and Correcting the DNS Configuration" section.

Step 10 Enter the exit command to end the session, and close the command window.

Step 11 Maximize the DNS window, and choose Action > Refresh.

Step 12 Click OK to confirm the refresh action. These four folders should appear, as shown in Figure 4-1:

•_msdcs

•_sites

•_tcp

•_udp

Note If the folders do not appear in the DNS window, check that the preferred DNS server was assigned correctly in ICSConfig. If the SPE for running Cisco Unity had been reimaged, verify the IP address for the SPE. If necessary, use ICSConfig to correct the IP address before you continue to the next procedure. For more information, see the "Checking and Correcting the DNS Configuration" section.

Deleting the Root Zone from the Forward Lookup Zone

For enterprise systems or organizations using ISP web services, the Cisco Unity Voice Messaging server needs access to other DNS servers in the enterprise or ISP network. When the internal DNS server cannot resolve a name, requests for name resolution are forwarded to external DNS servers. To enable forwarding of requests, the root zone is deleted in the internal DNS server. As a result, you can configure forwarding to other DNS servers as needed.

Follow these steps to delete the root zone.

Note If you do not need to forward to other DNS servers, skip this section.

Step 1 In the left pane of the DNS window, click the root zone folder (.) under the Forward Lookup Zone container, as shown in Figure 4-5.

Figure 4-5 Delete the Root Zone Folder from the DNS Server

Step 2 Click the Delete icon (red X) on the toolbar to delete the folder.

Step 3 Click OK to confirm deleting the root zone (.) from the server.

Step 4 Click Yes in response to the warning that you are removing this zone from Active Directory.

Step 5 Choose Action > Refresh, and click Yes to confirm the refresh action.

Step 6 In the left pane of the DNS window, select the DNS server (for example, CISCOVM1).

Step 7 Right-click the selected DNS server, and choose Properties.

Step 8 Click the Forwarders tab, and verify that the Enable Forwarders check box is available for use (not grayed out), as shown in Figure 4-6.

Note If the Enable Forwarders check box is grayed out, restart the SPE, and check the Enable Forwarders check box again.

Figure 4-6 Forwarders Option Is Available

Note When the DNS server was the root authority, the ability to forward to other DNS servers was not available. When the root zone is deleted, you can configure forwarding to other DNS servers.

Checking and Correcting the DNS Configuration

Check that the domain controller configuration has the correct IP address configured for the preferred DNS server in the domain.

If the DNS server configuration is not correct, you need to run ICSConfig in System Manager to make the corrections. After you correct the DNS server information, then you must reregister the DNS entries.

Follow these steps to check the TCP/IP configuration of the SPE:

Step 1 On the desktop of the SPE, right-click the My Network Places icon, and choose Properties.

Step 2 Right-click Local Area Connections, and choose Properties.

Step 3 Choose Internet Protocol TCP/IP, and then choose Properties.

Step 4 Locate the Preferred DNS server field. Verify that the IP address for the domain controller, which is the IP of the SPE, is in the Preferred DNS server field.

Note If you are using an existing DNS server in your network, check that the correct IP address is configured for the preferred DNS server.

Step 5 If the correct IP address for the DNS server is not in the Preferred DNS server field, then use the ICSConfig program to make this change.

Note For information about using ICSConfig, refer to the Cisco ICS 7750 Installation and Configuration Guide.

Step 6 Click OK to close each of the Properties dialog boxes. Close the Network and Dial-up Connections window.

Step 7 Register the changes to the DNS server. See the "Registering DNS Entries" section.

Installing Microsoft Desktop Engine 2000

Microsoft Desktop Engine (MSDE) 2000 is the data store. It is used to manage the global directory entries for Cisco Unity Voice Messaging. Installing MSDE requires that you also install the primary administrative tool for MSDE, the Microsoft SQL Enterprise Manager, and the SQL Server 2000 hot fix.

Caution Before you begin installing MSDE, be sure to cancel autorun, which installs Microsoft SQL. If you install Microsoft SQL, you will have to reimage your SPE and begin the installation again.

The SQL Enterprise Manager provides a Microsoft Management Console (MMC)-compliant user interface for configuring and troubleshooting the MSDE database. For Cisco Unity 3.1(3), the SQL Server 2000 hot fix is required for local versions of MSDE 2000.

For instructions on how to install MSDE, the SQL Enterprise Manager, the SQL 2000 Service Pack, and the SQL Server 2000 hot fix, refer to the following subsections in the "MSDE 2000" section in Chapter 2, "Installing a Cisco Unity System," of the Cisco Unity Installation Guide:

•To install MSDE 2000

•To install Enterprise Manager

•To install SQL Server 2000 Service Pack 1

•To install the SQL Server 2000 hot fix for Service Pack 1

Installing Microsoft Internet Explorer 5.5 Service Pack 2

You must use only Internet Explorer Version 5.5 or Internet Explorer Version 6.0 to view the Cisco Unity Administrator and Cisco Unity Help web pages.

To check the version of Internet Explorer that is installed on the SPE, open the program by clicking the icon on the desktop. Open the Help menu, and choose About Internet Explorer. If the version of Internet Explorer is earlier than 5.5, you need to upgrade to Version 5.5.

Follow these steps to install Internet Explorer 5.5:

Step 1 Insert the Microsoft Internet Explorer CD in the CD-ROM drive.

Step 2 Locate the root directory of the CD-ROM, and double-click ie5setup.exe.

Step 3 In the Microsoft Windows Update screen, click Install Internet Explorer 5.5 and Internet Tools to start the installation.

Step 4 In the Windows Update: Internet Explorer and Internet Tools screen, click the radio button beside I accept the agreement, and click Next.

Step 5 Click the Install - Typical set of components radio button, and click Next.

Step 6 In the Windows Progress screen, the progress of the installation is displayed. When the installation is complete, click Finish.

Step 7 The SPE restarts to update the Windows 2000 settings.

Step 8 When the Windows 2000 update is finished, remove the Microsoft Internet Explorer CD from the CD-ROM drive.

Installing Microsoft Message Queuing

Microsoft Message Queuing enables Cisco Unity to accept messages in the event that the Microsoft Exchange server is unavailable.

Follow these steps to install Microsoft Message Queuing:

Step 1 Log in to the domain as the administrator.

Note You must wait for Windows 2000 to set up the new tools that you just installed.

Step 2 Choose Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs dialog box appears.

Step 3 On the left, click Add/Remove Windows Components, as shown in Figure 4-7.

Figure 4-7 Add Microsoft Message Queuing Services

Step 4 In the Configure Message Queuing Services area, click Configure.

Step 5 The Microsoft Message Queuing Services Setup wizard opens. Click Next.

Step 6 In the Message Queuing Type screen, choose the Message Queuing Server. Do not select any other items. Click Next.

Step 7 In the Windows NT 4.0 Message Queuing Clients screen, click No, do not change the permissions.

Step 8 Click Next to start the installation of Microsoft Message Queuing on the SPE.

Step 9 Monitor the configuration progress. Click Finish when the configuration is complete.

Step 10 In the Add/Remove Programs dialog box, click Close. Close the Control Panel window.

Installing NNTP and SMTP

You must install two more Windows components to complete the Windows network environment for Cisco Unity Voice Messaging. These two components are included as part of Internet Information Services (IIS):

•Network News Transport Protocol (NNTP)

•Simple Message Transfer Protocol (SMTP)

Follow these steps and use the Windows Component wizard to install two IIIS components on the SPE:

Step 1 Choose Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs dialog box appears.

Step 2 On the left, click Add/Remove Windows Components.

Step 3 Click Components in the upper right corner to open the Windows Components Wizard.

Step 4 In the Components list box, select Internet Information Services (IIS), as shown in Figure 4-8, but do not uncheck the check box.

Figure 4-8 Access IIS from Windows Components

Step 5 Click Details.

Step 6 In the Internet Information Services (IIS) dialog, scroll down to locate these two subcomponents:

•NNTP Service

•SMTP Service

Check the check boxes for both of these subcomponents, as shown in Figure 4-9.

Figure 4-9 Install SMTP and NNTP Services from IIS

Step 7 Click OK, and then click Next.

Step 8 In the Terminal Services Setup screen, choose Remote Administration Mode. Click Next.

Step 9 When you are prompted to Insert Disk for Service Pack 2, click OK. Insert the Cisco Unity Service Pack CD.

Step 10 In the Files Needed dialog box, click Browse, and locate this zipped file on the CD:

Win2K_SP2\i386> ims.cab

Step 11 Click OK to copy the file to the SPE.

Step 12 Click OK again to close the Files Needed box.

Step 13 When prompted again to insert the disk for Service Pack 2, click OK.

Step 14 In the Files Needed dialog box, click Browse, and locate this zipped file on the CD:

Win2K_SP2\i386> ins.cab

Note You need to access the ims.cab and the ins.cab folders to complete this installation procedure.

Step 15 Click OK to copy the file to the SPE.

Step 16 Click OK to close the Files Needed box.

Step 17 Progress of the NNTP and SMTP Services installation and configuration is displayed on the screen. When the installation is complete, click Finish.

Step 18 Close the Add/Remove Programs dialog box and the Control Panel window.

You have completed setting up the Windows 2000 environment that is required for Cisco Unity Voice Messaging.

Installing Microsoft XML Parser (MSXML3) and MSXML3 Service Pack

To use the Cisco Unity Visual Messaging Interface (VMI) to manage voice messages, you must install Microsoft XML Parser (MSXML3) and the MSXML3 Service Pack on the SPE.

For instructions, refer to the "Installing MSXML3 and MSXML3 Service Pack 1" section in Chapter 2, "Installing a Cisco Unity System" of the Cisco Unity Installation Guide.

Installing Microsoft Exchange 2000

For instructions on how to install Microsoft Exchange 2000, refer to the "Exchange 2000" section in Chapter 2, "Installing a Cisco Unity System" of the Cisco Unity Installation Guide. Use the Cisco Unity Message Store 2000 disc only for this installation.

Caution Do not install Microsoft Outlook 2000—it is incompatible with Microsoft Exchange 2000 and Microsoft Exchange 5.5.

Note You will be installing Microsoft Exchange 2000 on the Cisco ICS 7750 as the first Microsoft Exchange server in the forest and the domain. For more information, refer to the subsections "To run Forestprep" and "To run Domainprep" in the "Exchange 2000" section in Chapter 2, "Installing a Cisco Unity System" of the Cisco Unity Installation Guide.

To verify the Microsoft Exchange 2000 installation, see the "Verifying the Microsoft Exchange 2000 Installation" section.

Verifying the Microsoft Exchange 2000 Installation

Follow these steps to verify that the Microsoft Exchange 2000 services are running:

Step 1 When the Log On to Windows dialog box appears, log in as the domain administrator.

Step 2 Choose Start > Programs > Administrative Tools > Services. Check that these Exchange services have started:

•Microsoft Exchange Information Store

•Microsoft Exchange MTA Stacks

•Microsoft Exchange Routing Engine

•Microsoft Exchange System Attendant

Note If these services have not started, right-click each service in the Services window, and choose Start. If these services do not start manually, then follow the procedure in the "Synchronizing the Time Between Computers" section on page 3-4.

Step 3 Close the Services window.

To upgrade Microsoft Exchange 2000 to Service Pack 2, see the "Upgrading Exchange 2000 to Service Pack 2" section.

Upgrading Exchange 2000 to Service Pack 2

To upgrade Exchange 2000 to Service Pack 2, follow these steps:

Step 1 Log in to Windows on the SPE by using the administrator account.

Step 2 To stop the Cisco Unity server, right-click the Cisco Unity icon on the status bar, and choose Stop Unity.

Step 3 Insert the Cisco Unity Service Packs CD 2 of 3 in the CD-ROM drive, or browse to the location of the CiscoUnity3.1.5ServicePacks-ENU-CD2of3 file.

Step 4 Find the Exchange_2k_sp2 folder, and double-click update.exe.

Step 5 Follow the on-screen prompts to complete the installation.

Step 6 When the installation is complete, if you used a CD-ROM, remove it from the CD-ROM drive. Click Yes to restart the SPE.

You have completed the Exchange 2000 installation and upgrade. Continue with the "Updating the Active Directory Schema" section.

Updating the Active Directory Schema

Before you can install Cisco Unity Voice Messaging, you must make several changes to the Active Directory. To make these changes, you must be logged in as an administrator who is a member of the Schema Admins group.

Follow these steps to verify that the administrator account is a member of the Schema Admins group and to update the schema.

Step 1 Make sure that you have logged in to the domain using the domain administrator account.

Step 2 Choose Start > Programs > Administrative Tools > Active Directory Users and Computers.

Step 3 From the left pane, click the domain.com name container. Then double-click the Users folder.

Step 4 In the right pane, select your administrator account (Administrator).

Step 5 Right-click the selected administrator account, and choose Properties.

Step 6 In the Administrator Properties dialog box, select the Member Of tab.

Step 7 Verify that your administrator account is a member of the Schema Admins group, as shown in Figure 4-10. Click OK.

Figure 4-10 Check Membership in the Schema Admins Group

Step 8 Close the Active Directory Users and Computers window.

Note The administrator account that was used to install Active Directory automatically becomes a member of the Schema Admin group.

Step 9 Insert the Cisco Unity Disk 1 CD in the CD-ROM drive.

Step 10 Choose Start > Run.

Step 11 Click Browse to locate the ADSchemaSetup folder. Click the folder.

Step 12 Double-click ADSchemaSetup.exe in the folder.

Step 13 Click OK to run the executable file.

Step 14 Double-click United States English to continue.

Step 15 In the Active Directory Schema Setup window, check the Exchange 2000 Directory Monitor check box.

Step 16 If you plan to install the Internet Voice Connector or the Cisco Unity Bridge, check the corresponding check box. Click OK.

Note Microsoft Exchange Internet Voice Connector is required for using the Internet for connecting to other Cisco Unity Voice Messaging organizations outside your Exchange organization. It is also required for using Audio Messaging Interchange Specification (AMIS) to connect to other vendors' voice-messaging systems.

Step 17 A script updates the schema. A message appears when the update is complete. Click OK.

Note When the schema update has finished, the Idif.log file is saved to the desktop. View the contents of this file to confirm that the update completed successfully. If any errors occurred during the update, a second file, Idif.err, is also saved to the desktop. View the errors logged in Idif.err before you try to perform this procedure again.

Changing Folder Options in Windows Explorer

For purposes of troubleshooting, ensure that all system folders and files are visible in Windows Explorer. To change the folder options in Windows Explorer, refer to the "Changing Windows Explorer Settings (Component System Only)" section in the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide.

Creating Organizational Units in Microsoft Exchange 2000

For more information about the Microsoft Exchange 2000 organizational units (OUs), refer to the "Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)" section in Chapter 2, "Installing a Cisco Unity System," of the Cisco Unity Installation Guide.

You have now completed the tasks for setting up the Microsoft environment.

	Setting Up and Installing Cisco Unity Voice Messaging 3.1(5) on the Cisco ICS 7750
	Setting Up the Microsoft Environment
Setting Up and Installing Cisco Unity Voice Messaging 3.1(5) on the Cisco ICS 7750 Preface Overview of Cisco Unity Voice Messaging Installation Requirements Setting Up the Cisco ICS 7750 System Setting Up the Microsoft Environment Installing Additional Software Installing and Configuring Cisco Unity Voice Messaging Index	Download this chapter Setting Up the Microsoft Environment Download the complete book Setting Up and Installing Cisco Unity Voice Messaging 3.1(5) on the Cisco ICS 7750 (PDF - 1 MB) Table Of Contents Setting Up the Microsoft Environment Installing Active Directory Verifying the Active Directory Services Configuring the SPE as the Domain Name Server Verifying Forward Lookup Zones Creating a New Reverse Lookup Zones Record Deleting the Host Record in the Forward Lookup Zone Creating New Host Records Registering DNS Entries Deleting the Root Zone from the Forward Lookup Zone Checking and Correcting the DNS Configuration Installing Microsoft Desktop Engine 2000 Installing Microsoft Internet Explorer 5.5 Service Pack 2 Installing Microsoft Message Queuing Installing NNTP and SMTP Installing Microsoft XML Parser (MSXML3) and MSXML3 Service Pack Installing Microsoft Exchange 2000 Verifying the Microsoft Exchange 2000 Installation Upgrading Exchange 2000 to Service Pack 2 Updating the Active Directory Schema Changing Folder Options in Windows Explorer Creating Organizational Units in Microsoft Exchange 2000 Setting Up the Microsoft Environment This chapter explains how to set up the Microsoft Windows 2000 operating environment to support Cisco Unity Voice Messaging. This chapter contains these sections: •Installing Active Directory •Installing Microsoft Desktop Engine 2000 •Installing Microsoft Internet Explorer 5.5 Service Pack 2 •Installing Microsoft Message Queuing •Installing NNTP and SMTP •Installing Microsoft XML Parser (MSXML3) and MSXML3 Service Pack •Installing Microsoft Exchange 2000 •Updating the Active Directory Schema •Changing Folder Options in Windows Explorer •Creating Organizational Units in Microsoft Exchange 2000 Installing Active Directory To prepare for installing Cisco Unity Voice Messaging, perform the following tasks in the order listed: •Install Active Directory on the SPE running Cisco Unity. Refer to the "Active Directory" section in Chapter 2, "Installing a Cisco Unity System," of the Cisco Unity Installation Guide. Note Do not follow the instructions to add the Cisco Unity Server to an existing domain. The Cisco Integrated Communications System 7750 (ICS 7750) is configured as a standalone system with its own domain. Note When installing Active Directory, you will receive an error message stating that an error occurred which prevented the Dynamic Host Configuration Protocol (DHCP) component from being installed or removed. The appearance of this error message is expected because the Cisco Network Registrar (CNR) is already configured on the SPE running Cisco Unity (the Cisco Unity server), and DHCP and CNR cannot be running on the same server. •Verify the Active Directory services. See the "Verifying the Active Directory Services" section. •Configure the SPE as the domain controller. See the "Configuring the SPE as the Domain Name Server" section. Note For all these procedures, it is assumed that you have a monitor, keyboard, and mouse connected to the SPE for Cisco Unity Voice Messaging. Note It is recommended that you use a short name (4 to 6 characters) for the domain. The computer name (without the domain) may be from 1 to 15 characters. Verifying the Active Directory Services After installing Active Directory, follow these steps to verify that the Active Directory services are available: Step 1 In the Log On to Windows dialog box, click Options, and choose the new domain name. Step 2 Log in to the domain, using the same administrator username and password that you used in the "Installing Active Directory" section." Step 3 Choose Start > Programs > Administrative Tools, and make sure that these Active Directory components are displayed in the list: •Active Directory Domains and Trusts •Active Directory Sites and Services •Active Directory Users and Computers •Domain Controller Security Policy •Domain Security Policy Note If only some of these components are present, then reinstall Active Directory. After you have installed Active Directory on the SPE and verified the Active Directory services, configure the SPE as the domain controller as described in the "Configuring the SPE as the Domain Name Server" section. Configuring the SPE as the Domain Name Server For Cisco Unity Voice Messaging to be successfully installed on the Cisco ICS 7750, you must configure the SPE for running Cisco Unity as the Domain Name Server (DNS). To configure the SPE as the DNS, perform the following tasks: •Verifying Forward Lookup Zones •Creating a New Reverse Lookup Zones Record •Deleting the Host Record in the Forward Lookup Zone •Creating New Host Records •Registering DNS Entries •Deleting the Root Zone from the Forward Lookup Zone •Checking and Correcting the DNS Configuration Verifying Forward Lookup Zones Follow these steps to allow dynamic updates to Forward Lookup Zones in DNS and to verify that the required files are installed: Step 1 Choose Start > Programs > Administrative Tools > DNS. Step 2 In the left pane, click the plus sign (+) by the SPE container (for example, CISCOVM1) to expand it. Step 3 Click the plus sign (+) by the Forward Lookup Zones container to expand it. Step 4 Select your domain (in the form of domain.com). Step 5 Right-click the domain name, and choose Properties. The domain name Properties dialog opens. Step 6 In the General tab page, click the drop-down arrow for the Allow dynamic updates? field. Choose Yes from the list. Then click OK. Step 7 Check to see whether the following folders appear in the right pane, as shown in Figure 4-1. You may need to refresh the display by choosing View > Refresh. •_msdcs •_sites •_tcp •_udp Figure 4-1 Verify DNS Folders Step 8 Even if the folders listed in Step 7 do not appear after you refresh the display, proceed to the "Checking and Correcting the DNS Configuration" section. Creating a New Reverse Lookup Zones Record Follow these steps to create a new Reverse Lookup Zones record: Step 1 In the left pane of the DNS window, select the Reverse Lookup Zones container. Step 2 Right-click the Reverse Lookup Zones container, and choose New Zone. Step 3 In the New Zone Wizard Welcome screen, click Next. Step 4 In the Zone Type screen, choose Standard Primary, and click Next. Step 5 In the Reverse Lookup Zones screen, make sure that the radio button for Network ID is selected. Step 6 Enter your network ID, and click Next. Note The network ID is based on your subnet mask. If the subnet mask is 255.255.255.0, then your network ID is the first three groups of numbers in your IP addresses; for example, 172.55.8. Step 7 In the Zone File screen, choose Create a new file with this file name. Accept the default file name. Click Next. Step 8 In Completing the New Zone Wizard screen, review the entries, and click Finish to accept them. Deleting the Host Record in the Forward Lookup Zone Follow these steps to delete the host record: Step 1 In the left pane of the DNS window, under the Forward Lookup Zone container, select your domain. Step 2 In the right pane, select your Host entry (for example, CISCOVM1), as shown in Figure 4-2. Figure 4-2 Delete the Host Entry Step 3 Click the Delete icon (red X) on the task bar. Step 4 Click OK to verify that you want to delete the record from the server. Creating New Host Records Follow these steps to create new host records for the Forward and Reverse Lookup Zones: Step 1 In left pane of the DNS window, under the Forward Lookup Zones container, select your domain. Step 2 Right-click in the open area in the right pane of the DNS window, and choose New Host. Step 3 In the New Host screen, enter the SPE computer name in the Name field; for example, CiscoVM1. Step 4 In the IP address field, enter the IP address for the SPE. Step 5 Check the Create associated pointer (PTR) record check box, as shown in Figure 4-3. Figure 4-3 Create a New Host Record in DNS Step 6 Click Add Host. Step 7 Click OK to confirm that the new host record was created. Step 8 Click Done to finish adding a new host record. Step 9 Minimize the DNS window. Registering DNS Entries Open a command window, and follow these steps to register the DNS entries: Step 1 If the command window is not open, choose Start > Run. Enter cmd, and click OK. Step 2 In the command window, enter this command to register a DNS entry, as shown in Figure 4-4. c:\>ipconfig /registerdns Figure 4-4 Register the DNS Entries and Verify the DNS Configuration Step 3 Press Enter. Step 4 Enter this command: c:\>net stop netlogon Step 5 Press Enter, and wait for the response. Step 6 Enter this command: c:\>net start netlogon Step 7 Press Enter, and wait for the net logon service to start. Step 8 After the net logon service has started, enter the nslookup command to check a DNS entry, and press Enter: c:\>nslookup Step 9 Wait for the response from the DNS host. The response is the full name of the SPE; for example, "CiscoVM1.domain name.com," as shown in Figure 4-4. Caution If incorrect DNS server information appears, you must correct the information. See the "Checking and Correcting the DNS Configuration" section. Step 10 Enter the exit command to end the session, and close the command window. Step 11 Maximize the DNS window, and choose Action > Refresh. Step 12 Click OK to confirm the refresh action. These four folders should appear, as shown in Figure 4-1: •_msdcs •_sites •_tcp •_udp Note If the folders do not appear in the DNS window, check that the preferred DNS server was assigned correctly in ICSConfig. If the SPE for running Cisco Unity had been reimaged, verify the IP address for the SPE. If necessary, use ICSConfig to correct the IP address before you continue to the next procedure. For more information, see the "Checking and Correcting the DNS Configuration" section. Deleting the Root Zone from the Forward Lookup Zone For enterprise systems or organizations using ISP web services, the Cisco Unity Voice Messaging server needs access to other DNS servers in the enterprise or ISP network. When the internal DNS server cannot resolve a name, requests for name resolution are forwarded to external DNS servers. To enable forwarding of requests, the root zone is deleted in the internal DNS server. As a result, you can configure forwarding to other DNS servers as needed. Follow these steps to delete the root zone. Note If you do not need to forward to other DNS servers, skip this section. Step 1 In the left pane of the DNS window, click the root zone folder (.) under the Forward Lookup Zone container, as shown in Figure 4-5. Figure 4-5 Delete the Root Zone Folder from the DNS Server Step 2 Click the Delete icon (red X) on the toolbar to delete the folder. Step 3 Click OK to confirm deleting the root zone (.) from the server. Step 4 Click Yes in response to the warning that you are removing this zone from Active Directory. Step 5 Choose Action > Refresh, and click Yes to confirm the refresh action. Step 6 In the left pane of the DNS window, select the DNS server (for example, CISCOVM1). Step 7 Right-click the selected DNS server, and choose Properties. Step 8 Click the Forwarders tab, and verify that the Enable Forwarders check box is available for use (not grayed out), as shown in Figure 4-6. Note If the Enable Forwarders check box is grayed out, restart the SPE, and check the Enable Forwarders check box again. Figure 4-6 Forwarders Option Is Available Note When the DNS server was the root authority, the ability to forward to other DNS servers was not available. When the root zone is deleted, you can configure forwarding to other DNS servers. Checking and Correcting the DNS Configuration Check that the domain controller configuration has the correct IP address configured for the preferred DNS server in the domain. If the DNS server configuration is not correct, you need to run ICSConfig in System Manager to make the corrections. After you correct the DNS server information, then you must reregister the DNS entries. Follow these steps to check the TCP/IP configuration of the SPE: Step 1 On the desktop of the SPE, right-click the My Network Places icon, and choose Properties. Step 2 Right-click Local Area Connections, and choose Properties. Step 3 Choose Internet Protocol TCP/IP, and then choose Properties. Step 4 Locate the Preferred DNS server field. Verify that the IP address for the domain controller, which is the IP of the SPE, is in the Preferred DNS server field. Note If you are using an existing DNS server in your network, check that the correct IP address is configured for the preferred DNS server. Step 5 If the correct IP address for the DNS server is not in the Preferred DNS server field, then use the ICSConfig program to make this change. Note For information about using ICSConfig, refer to the Cisco ICS 7750 Installation and Configuration Guide. Step 6 Click OK to close each of the Properties dialog boxes. Close the Network and Dial-up Connections window. Step 7 Register the changes to the DNS server. See the "Registering DNS Entries" section. Installing Microsoft Desktop Engine 2000 Microsoft Desktop Engine (MSDE) 2000 is the data store. It is used to manage the global directory entries for Cisco Unity Voice Messaging. Installing MSDE requires that you also install the primary administrative tool for MSDE, the Microsoft SQL Enterprise Manager, and the SQL Server 2000 hot fix. Caution Before you begin installing MSDE, be sure to cancel autorun, which installs Microsoft SQL. If you install Microsoft SQL, you will have to reimage your SPE and begin the installation again. The SQL Enterprise Manager provides a Microsoft Management Console (MMC)-compliant user interface for configuring and troubleshooting the MSDE database. For Cisco Unity 3.1(3), the SQL Server 2000 hot fix is required for local versions of MSDE 2000. For instructions on how to install MSDE, the SQL Enterprise Manager, the SQL 2000 Service Pack, and the SQL Server 2000 hot fix, refer to the following subsections in the "MSDE 2000" section in Chapter 2, "Installing a Cisco Unity System," of the Cisco Unity Installation Guide: •To install MSDE 2000 •To install Enterprise Manager •To install SQL Server 2000 Service Pack 1 •To install the SQL Server 2000 hot fix for Service Pack 1 Installing Microsoft Internet Explorer 5.5 Service Pack 2 You must use only Internet Explorer Version 5.5 or Internet Explorer Version 6.0 to view the Cisco Unity Administrator and Cisco Unity Help web pages. To check the version of Internet Explorer that is installed on the SPE, open the program by clicking the icon on the desktop. Open the Help menu, and choose About Internet Explorer. If the version of Internet Explorer is earlier than 5.5, you need to upgrade to Version 5.5. Follow these steps to install Internet Explorer 5.5: Step 1 Insert the Microsoft Internet Explorer CD in the CD-ROM drive. Step 2 Locate the root directory of the CD-ROM, and double-click ie5setup.exe. Step 3 In the Microsoft Windows Update screen, click Install Internet Explorer 5.5 and Internet Tools to start the installation. Step 4 In the Windows Update: Internet Explorer and Internet Tools screen, click the radio button beside I accept the agreement, and click Next. Step 5 Click the Install - Typical set of components radio button, and click Next. Step 6 In the Windows Progress screen, the progress of the installation is displayed. When the installation is complete, click Finish. Step 7 The SPE restarts to update the Windows 2000 settings. Step 8 When the Windows 2000 update is finished, remove the Microsoft Internet Explorer CD from the CD-ROM drive. Installing Microsoft Message Queuing Microsoft Message Queuing enables Cisco Unity to accept messages in the event that the Microsoft Exchange server is unavailable. Follow these steps to install Microsoft Message Queuing: Step 1 Log in to the domain as the administrator. Note You must wait for Windows 2000 to set up the new tools that you just installed. Step 2 Choose Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs dialog box appears. Step 3 On the left, click Add/Remove Windows Components, as shown in Figure 4-7. Figure 4-7 Add Microsoft Message Queuing Services Step 4 In the Configure Message Queuing Services area, click Configure. Step 5 The Microsoft Message Queuing Services Setup wizard opens. Click Next. Step 6 In the Message Queuing Type screen, choose the Message Queuing Server. Do not select any other items. Click Next. Step 7 In the Windows NT 4.0 Message Queuing Clients screen, click No, do not change the permissions. Step 8 Click Next to start the installation of Microsoft Message Queuing on the SPE. Step 9 Monitor the configuration progress. Click Finish when the configuration is complete. Step 10 In the Add/Remove Programs dialog box, click Close. Close the Control Panel window. Installing NNTP and SMTP You must install two more Windows components to complete the Windows network environment for Cisco Unity Voice Messaging. These two components are included as part of Internet Information Services (IIS): •Network News Transport Protocol (NNTP) •Simple Message Transfer Protocol (SMTP) Follow these steps and use the Windows Component wizard to install two IIIS components on the SPE: Step 1 Choose Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs dialog box appears. Step 2 On the left, click Add/Remove Windows Components. Step 3 Click Components in the upper right corner to open the Windows Components Wizard. Step 4 In the Components list box, select Internet Information Services (IIS), as shown in Figure 4-8, but do not uncheck the check box. Figure 4-8 Access IIS from Windows Components Step 5 Click Details. Step 6 In the Internet Information Services (IIS) dialog, scroll down to locate these two subcomponents: •NNTP Service •SMTP Service Check the check boxes for both of these subcomponents, as shown in Figure 4-9. Figure 4-9 Install SMTP and NNTP Services from IIS Step 7 Click OK, and then click Next. Step 8 In the Terminal Services Setup screen, choose Remote Administration Mode. Click Next. Step 9 When you are prompted to Insert Disk for Service Pack 2, click OK. Insert the Cisco Unity Service Pack CD. Step 10 In the Files Needed dialog box, click Browse, and locate this zipped file on the CD: Win2K_SP2\i386> ims.cab Step 11 Click OK to copy the file to the SPE. Step 12 Click OK again to close the Files Needed box. Step 13 When prompted again to insert the disk for Service Pack 2, click OK. Step 14 In the Files Needed dialog box, click Browse, and locate this zipped file on the CD: Win2K_SP2\i386> ins.cab Note You need to access the ims.cab and the ins.cab folders to complete this installation procedure. Step 15 Click OK to copy the file to the SPE. Step 16 Click OK to close the Files Needed box. Step 17 Progress of the NNTP and SMTP Services installation and configuration is displayed on the screen. When the installation is complete, click Finish. Step 18 Close the Add/Remove Programs dialog box and the Control Panel window. You have completed setting up the Windows 2000 environment that is required for Cisco Unity Voice Messaging. Installing Microsoft XML Parser (MSXML3) and MSXML3 Service Pack To use the Cisco Unity Visual Messaging Interface (VMI) to manage voice messages, you must install Microsoft XML Parser (MSXML3) and the MSXML3 Service Pack on the SPE. For instructions, refer to the "Installing MSXML3 and MSXML3 Service Pack 1" section in Chapter 2, "Installing a Cisco Unity System" of the Cisco Unity Installation Guide. Installing Microsoft Exchange 2000 For instructions on how to install Microsoft Exchange 2000, refer to the "Exchange 2000" section in Chapter 2, "Installing a Cisco Unity System" of the Cisco Unity Installation Guide. Use the Cisco Unity Message Store 2000 disc only for this installation. Caution Do not install Microsoft Outlook 2000—it is incompatible with Microsoft Exchange 2000 and Microsoft Exchange 5.5. Note You will be installing Microsoft Exchange 2000 on the Cisco ICS 7750 as the first Microsoft Exchange server in the forest and the domain. For more information, refer to the subsections "To run Forestprep" and "To run Domainprep" in the "Exchange 2000" section in Chapter 2, "Installing a Cisco Unity System" of the Cisco Unity Installation Guide. To verify the Microsoft Exchange 2000 installation, see the "Verifying the Microsoft Exchange 2000 Installation" section. Verifying the Microsoft Exchange 2000 Installation Follow these steps to verify that the Microsoft Exchange 2000 services are running: Step 1 When the Log On to Windows dialog box appears, log in as the domain administrator. Step 2 Choose Start > Programs > Administrative Tools > Services. Check that these Exchange services have started: •Microsoft Exchange Information Store •Microsoft Exchange MTA Stacks •Microsoft Exchange Routing Engine •Microsoft Exchange System Attendant Note If these services have not started, right-click each service in the Services window, and choose Start. If these services do not start manually, then follow the procedure in the "Synchronizing the Time Between Computers" section on page 3-4. Step 3 Close the Services window. To upgrade Microsoft Exchange 2000 to Service Pack 2, see the "Upgrading Exchange 2000 to Service Pack 2" section. Upgrading Exchange 2000 to Service Pack 2 To upgrade Exchange 2000 to Service Pack 2, follow these steps: Step 1 Log in to Windows on the SPE by using the administrator account. Step 2 To stop the Cisco Unity server, right-click the Cisco Unity icon on the status bar, and choose Stop Unity. Step 3 Insert the Cisco Unity Service Packs CD 2 of 3 in the CD-ROM drive, or browse to the location of the CiscoUnity3.1.5ServicePacks-ENU-CD2of3 file. Step 4 Find the Exchange_2k_sp2 folder, and double-click update.exe. Step 5 Follow the on-screen prompts to complete the installation. Step 6 When the installation is complete, if you used a CD-ROM, remove it from the CD-ROM drive. Click Yes to restart the SPE. You have completed the Exchange 2000 installation and upgrade. Continue with the "Updating the Active Directory Schema" section. Updating the Active Directory Schema Before you can install Cisco Unity Voice Messaging, you must make several changes to the Active Directory. To make these changes, you must be logged in as an administrator who is a member of the Schema Admins group. Follow these steps to verify that the administrator account is a member of the Schema Admins group and to update the schema. Step 1 Make sure that you have logged in to the domain using the domain administrator account. Step 2 Choose Start > Programs > Administrative Tools > Active Directory Users and Computers. Step 3 From the left pane, click the domain.com name container. Then double-click the Users folder. Step 4 In the right pane, select your administrator account (Administrator). Step 5 Right-click the selected administrator account, and choose Properties. Step 6 In the Administrator Properties dialog box, select the Member Of tab. Step 7 Verify that your administrator account is a member of the Schema Admins group, as shown in Figure 4-10. Click OK. Figure 4-10 Check Membership in the Schema Admins Group Step 8 Close the Active Directory Users and Computers window. Note The administrator account that was used to install Active Directory automatically becomes a member of the Schema Admin group. Step 9 Insert the Cisco Unity Disk 1 CD in the CD-ROM drive. Step 10 Choose Start > Run. Step 11 Click Browse to locate the ADSchemaSetup folder. Click the folder. Step 12 Double-click ADSchemaSetup.exe in the folder. Step 13 Click OK to run the executable file. Step 14 Double-click United States English to continue. Step 15 In the Active Directory Schema Setup window, check the Exchange 2000 Directory Monitor check box. Step 16 If you plan to install the Internet Voice Connector or the Cisco Unity Bridge, check the corresponding check box. Click OK. Note Microsoft Exchange Internet Voice Connector is required for using the Internet for connecting to other Cisco Unity Voice Messaging organizations outside your Exchange organization. It is also required for using Audio Messaging Interchange Specification (AMIS) to connect to other vendors' voice-messaging systems. Step 17 A script updates the schema. A message appears when the update is complete. Click OK. Note When the schema update has finished, the Idif.log file is saved to the desktop. View the contents of this file to confirm that the update completed successfully. If any errors occurred during the update, a second file, Idif.err, is also saved to the desktop. View the errors logged in Idif.err before you try to perform this procedure again. Changing Folder Options in Windows Explorer For purposes of troubleshooting, ensure that all system folders and files are visible in Windows Explorer. To change the folder options in Windows Explorer, refer to the "Changing Windows Explorer Settings (Component System Only)" section in the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide. Creating Organizational Units in Microsoft Exchange 2000 For more information about the Microsoft Exchange 2000 organizational units (OUs), refer to the "Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)" section in Chapter 2, "Installing a Cisco Unity System," of the Cisco Unity Installation Guide. You have now completed the tasks for setting up the Microsoft environment.
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