Table Of Contents

Installation Requirements

Hardware Requirements for Cisco Unity Voice Messaging

SPE Running System Manager

SPE Used for Cisco Unity Voice Messaging

Administrator Workstation

Software Requirements for Cisco Unity Voice Messaging

Summary of Installation Tasks

Installation Requirements

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This chapter describes the hardware and software required to support Cisco Unity Voice Messaging. It includes the prerequisite tasks for preparing the Cisco Integrated Communications System 7750 (ICS 7750) for installing Cisco Unity Voice Messaging.

This chapter contains these sections:

•Hardware Requirements for Cisco Unity Voice Messaging

•Software Requirements for Cisco Unity Voice Messaging

•Summary of Installation Tasks

Hardware Requirements for Cisco Unity Voice Messaging

This section describes the hardware components that are required to support the Cisco Unity Voice Messaging system. These include components in the Cisco ICS 7750 and the workstation PC.

•SPE Running System Manager

•SPE Used for Cisco Unity Voice Messaging

•Administrator Workstation

SPE Running System Manager

The SPE running System Manager contains the Cisco ICS 7750 system software and Cisco CallManager. This SPE must meet the following requirements to support Cisco Unity Voice Messaging:

•Hardware—Use an SPE 310 (700-MHz Pentium III processor).

•SPE software—These software versions are required:

–Windows 2000 Server with Service Pack 2 and Hot Fixes.

–Microsoft SQL Server 7.0 with Service Pack 2. This is the system database server.

–Cisco ICS 7700 System Manager, Release 2.0.0 or later. This is the interface for operating, administering, and managing the Cisco ICS 7750.

–Cisco CallManager 3.1 or later. This is the call-processing application.

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Note Cisco CallManager can be installed either on the SPE running System Manager or on another SPE.

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SPE Used for Cisco Unity Voice Messaging

The following items are required for installing Cisco Unity Voice Messaging on the SPE:

•Hardware—SPE 310 (700-MHz Pentium III processor).

•SPE Software—The SPE, which is ordered as a spare, has the following software preloaded:

–Microsoft Windows 2000 Server with Service Pack 2 and Hot Fixes.

–ICS System Manager Core Software Release 2.0.0 or later.

Administrator Workstation

The administrator workstation is used to administer Cisco Unity Voice Messaging.

Workstations require the following hardware and software components to support the Cisco Unity Administrator application:

•Processor: Pentium II 200 MHz, minimum or faster.

•Memory: 64 MB of RAM minimum; 128 MB are recommended. For Windows 2000 Professional, 128 MB are required.

•Operating System: Windows 95/98, Windows NT, or Windows 2000.

•Internet Explorer 5.5 with Service Pack 1.

•Symantec pcAnywhere Client.

Software Requirements for Cisco Unity Voice Messaging

This following software is required to support the Cisco Unity Voice Messaging system:

•Microsoft Windows 2000 Server—This is the only operating system that is supported for Cisco Unity Voice Messaging on the Cisco ICS 7750. Service Pack 2 and the latest Hot Fixes are also required.

•Microsoft Message Queuing (MSMQ)—This technology allows applications to send messages to queues and to read messages from queues. MSMQ provides message delivery, efficient routing, security, and queuing when systems are temporarily off line.

•Microsoft Network News Transport Protocol (NNTP) Service—The NNTP Service is part of the Internet Information Services (IIS) components in Windows 2000. It takes advantage of standard Windows 2000 administration tools for performance monitoring and event reporting. When you install NNTP Service, the setup program installs a set of performance monitor counters. All NNTP Service status and error messages are written to event logs for viewing in Event Viewer. NNTP Service also includes support for Simple Network Management Protocol (SNMP).

•Simple Mail Transfer Protocol (SMTP) Service—The SMTP Service is also part of the IIS components in Windows 2000. It provides a standard for sending mail across the internet. SMTP mail addresses use a username and domain name in the form of name@domain.

•Microsoft Data Engine (MSDE)—This new database technology provides local data storage that is compatible with Microsoft SQL 7.0. Because MSDE is based on the same data engine as SQL Server, most Microsoft Access projects can run unchanged on either version. MSDE is designed and optimized for use on smaller computer systems. It supports up to 25 voice ports.

•Microsoft SQL Enterprise Manager—This is the primary administrative tool for MSDE. Enterprise Manager provides a Microsoft Management Console (MMC)-compliant user interface for configuring and troubleshooting the MSDE database.

•Microsoft Internet Explorer 5.5—It is recommended that you use this version of Internet Explorer and apply the Service Pack 2 to update the latest security fixes. Newer versions of Internet Explorer have not been fully tested with Cisco Unity Voice Messaging Release 3.1(3).

•Microsoft Exchange 2000 Server (Standard Edition)—This application is designed specifically for Windows 2000 Server. It is the only version supported for Cisco Unity Voice Messaging.

•Symantec pcAnywhere 10.0—This communication software application is required for Technical Assistance Center (TAC) troubleshooting access to the Cisco Unity Voice Messaging system.

•VERITAS Backup Exec—This is the recommended maintenance application for backing up the Cisco Unity Voice Messaging system. This optional software is purchased by the customer.

Summary of Installation Tasks

Installation of Cisco Unity Voice Messaging requires integration of several software components. These components are installed on the same SPE in the Cisco ICS 7750. You must install or configure these components in sequence; otherwise, the installation will fail. Table 2-1 lists the major installation tasks in the correct sequence and directs you to detailed instructions for completing the tasks.

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Note When you install Cisco Unity Voice Messaging on the Cisco ICS 7750, you are installing a Cisco Unity component system. Procedures for installing a Cisco Unity component system are provided in the Cisco Unity Installation Guide.

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Note Refer to the Release Notes for Cisco Unity Voice Messaging Release 3.1(3) for the Cisco ICS 7750 for the latest installation and caveat information.

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Table 2-1 Major Tasks for Installing Cisco Unity Voice Messaging 

Task	Instructions
Verify the system requirements. Install or upgrade the Cisco ICS 7750 if necessary.	See the following sections: •"System Requirements for Cisco Unity Voice Messaging" in "Overview of Cisco Unity Voice Messaging." •"Installing or Upgrading the Cisco ICS 7750" in "Setting Up the Cisco ICS 7750 System."
Confirm that a Cisco Unity activation code is available.	See "Registering Cisco Unity Voice Messaging" in "Setting Up the Cisco ICS 7750 System."
Set up the Cisco Unity server.	See "Setting Up the SPE as the Cisco Unity Server" in "Setting Up the Cisco ICS 7750 System."
Adjust network settings.	See "Adjusting Network Settings" in "Setting Up the Cisco ICS 7750 System."
Install the Windows 2000 hot fit (NIMDA patch).	See "Installing the Windows 2000 NIMDA Patch" in "Setting Up the Cisco ICS 7750 System."
Assign a static IP address (using ICSConfig).	See "Installing or Upgrading the Cisco ICS 7750" in "Setting Up the Cisco ICS 7750 System."
Install the USB key driver.	See "Installing the USB Key Driver" in "Setting Up the Cisco ICS 7750 System."
Install Microsoft Active Directory.	See "Installing Active Directory" in "Setting Up the Microsoft Environment."
Install MSDE 2000.	See "Installing Microsoft Data Engine" in "Setting Up the Microsoft Environment."
Install Internet Explorer (IE) 5.5 Service Pack 2.	See "Installing Microsoft Internet Explorer 5.5 Service Pack 2" in "Setting Up the Microsoft Environment."
Install Microsoft Message Queuing.	See "Installing Microsoft Message Queuing" in "Setting Up the Microsoft Environment."
Install Microsoft Internet Information Server (IIS) components (NNTP and SMTP).	See "Installing NNTP and SMTP" in "Setting Up the Microsoft Environment."
Install Microsoft XML Parser (MSXML3) and MSXML3 Service Pack 1	See "Installing Microsoft XML Parser (MSXML3) and MSXML3 Service Pack" in "Setting Up the Microsoft Environment."
Install Exchange 2000 Server.	See "Installing Microsoft Exchange 2000" in "Setting Up the Microsoft Environment."
Update the Active Directory schema.	See "Updating the Active Directory Schema" in "Setting Up the Microsoft Environment."
Install Symantec pcAnywhere (required) and other supported software (optional).	See the following sections in "Installing Additional Software": •"Installing Symantec pcAnywhere" (required) •"Installing Adobe Acrobat Reader" (optional) •"Installing Trend Micro ScanMail" (optional) •"Installing VERITAS Backup Exec" (optional) •"Installing McAfee NetShield" (optional)
Change the Windows Explorer folder options.	See "Changing Folder Options in Windows Explorer" in "Installing Additional Software."
(Optional) Create Active Directory organizational units for users and distribution lists, and create a mailbox store.	See "Creating Organizational Units in Microsoft Exchange 2000" in "Installing Additional Software."
Set rights and permissions for the installation and service accounts.	See "Setting User Rights for the Cisco Unity Installation and Service Accounts" in "Installing and Configuring Cisco Unity Voice Messaging."
Install Cisco Unity Voice Messaging.	See "Installing Cisco Unity Voice Messaging" in "Installing and Configuring Cisco Unity Voice Messaging."
Integrate Cisco Unity Voice Messaging with the phone system, using Cisco CallManager.	See "Integrating with Cisco CallManager" in "Installing and Configuring Cisco Unity Voice Messaging."
(Optional) Integrate the phone systems using Cisco Unity Bridge.	See "Using Cisco Unity Bridge for Integrating the Phone Systems" in "Installing and Configuring Cisco Unity Voice Messaging."
Customize Cisco Unity Voice Messaging.	See "Customizing Cisco Unity Voice Messaging" in "Installing and Configuring Cisco Unity Voice Messaging."
Back up the Cisco Unity Voice Messaging system.	See "Backing Up Cisco Unity Voice Messaging" in "Installing and Configuring Cisco Unity Voice Messaging."