Table Of Contents

Installing and Configuring Cisco Unity Voice Messaging

Setting User Rights for the Cisco Unity Installation and Service Accounts

Installing Cisco Unity Voice Messaging

Integrating with Cisco CallManager

Accessing Cisco CallManager

Overview of the Integration Procedure

Configuring Voice Message Ports in Cisco CallManager

Installing the Cisco Unity-Cisco CallManager Telephony Service Provider Program

Testing the Cisco Unity-CM TSP Setup

Cisco CallManager Integration Checklist

Using Cisco Unity Bridge for Integrating the Phone Systems

Customizing Cisco Unity Voice Messaging

Accessing Cisco Unity Administrator

Administration Task Checklist

Backing Up Cisco Unity Voice Messaging

Installing and Configuring Cisco Unity Voice Messaging

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This chapter explains how to install the Cisco Unity Voice Messaging applications on the SPE.

This chapter contains these sections:

•Setting User Rights for the Cisco Unity Installation and Service Accounts

•Installing Cisco Unity Voice Messaging

•Integrating with Cisco CallManager

•Using Cisco Unity Bridge for Integrating the Phone Systems

•Customizing Cisco Unity Voice Messaging

•Backing Up Cisco Unity Voice Messaging

Setting User Rights for the Cisco Unity Installation and Service Accounts

Setting user rights for the Cisco Unity installation and service accounts grants these rights in the local security policy.

To set user rights for Cisco Unity, follow these steps:

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Step 1 In Windows, choose Programs > Administrative Tools > Domain Controller Security Policy.

Step 2 In the left pane, expand Security Settings, and then expand Local Policies.

Step 3 In the left pane of the Local Security Settings window, under Local Policies, click User Rights Assignment.

Step 4 In the right pane, double-click Act as a Part of the Operating System.

Step 5 In the Security Policy Setting dialog box, click Add.

Step 6 In the Add User or Group dialog box, click Browse.

Step 7 In the next window, double-click the name of the installation account in the list at the top of the window. The installation account appears in the list at the bottom of the window.

If you created a service account, double-click the name of the service account in the list at the top of the window. The service account appears in the list at the bottom of the window.

Step 8 Click OK to close the window.

Step 9 Click OK to close the Add User or Group dialog box.

Step 10 Click OK to close the Security Policy Setting dialog box.

Step 11 In the right pane, double-click Log On as a Service.

Step 12 In the Security Policy Setting dialog box, click Add.

Step 13 In the Add User or Group dialog box, click Browse.

Step 14 In the next window, double-click the name of the installation account in the list at the top of the window. The installation account appears in the list at the bottom of the window.

If you created a service account, double-click the name of the service account in the list at the top of the window. The service account appears in the list at the bottom of the window.

Step 15 Click OK to close the Add User or Group dialog box.

Step 16 Click OK to close the Security Policy Setting dialog box.

Step 17 Close the Local Security Settings window.

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Installing Cisco Unity Voice Messaging

To install Cisco Unity Voice Messaging on the Cisco Integrated Communications System 7750 (ICS 7750), follow the procedures described in the "Installing Cisco Unity Software" section in Chapter 2, "Installing the Cisco Unity System," of the Cisco Unity Installation Guide. However, note the following exceptions in the "To run Cisco Unity Setup" subsection:

•Disregard the instruction to insert the Cisco Unity Activation Code disk in drive A. The SPE does not have a disk drive, and the activation code was not saved on disk. Instead, review the e-mail that has the information about saving and using the activation code that was sent to you when you registered. For more information, see the "Registering Cisco Unity Voice Messaging" section in Chapter 3, "Setting Up the Cisco ICS 7750 System," of this book.

•In the Select Switch dialog box, make sure that you select Cisco as the manufacturer.

•Do not install voice card software.

•Do not install text-to-speech (TTS) languages. The TTS feature is not supported.

Integrating with Cisco CallManager

Before integrating Cisco Unity Voice Messaging with Cisco CallManager, you must have completed the following tasks. Review this list to make sure that you are prepared to configure Cisco CallManager and to install the Cisco Unity-CMP TSP.

•Install or upgrade the Cisco ICS 7750 to release 2.0.0 or later, and configure it on the LAN with the IP phones.

•Install or upgrade and configure Cisco CallManager Release 3.1 or 3.2, with extensions for all IP phones.

•Install the system key, with the integration type set to TAPI and with the correct number of voice-messaging ports enabled.

•Install all the software required for supporting Cisco Unity Voice Messaging on the SPE.

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Note For a list of qualified combinations of product releases, see the "Qualified Combinations of Product Releases" section in the Chapter 1, "Overview of Cisco Unity Voice Messaging."

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If you have completed all the tasks, you are ready to begin the integration with Cisco CallManager. Refer to the Cisco CallManager 3.2 Integration Guide or the Cisco CallManager 3.1 Integration Guide for the integration procedures.

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Tip You might find it easier to use a printed copy of the integration guide for the integration procedures.

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Accessing Cisco CallManager

To use the Cisco CallManager Administration interface, you can connect to the SPE running Cisco CallManager by using either of these options:

•Connect a monitor to the video port. Using a Y-cable, connect the keyboard and mouse to the PS/2 port on the SPE.

•Open Internet Explorer and, in the Address field, enter the following URL:

http://IP address of SPE running Cisco CallManager/CCMAdmin

Log in to the Cisco CallManager Administration to begin the configuration.

Overview of the Integration Procedure

To integrate Cisco Unity Voice Messaging with Cisco CallManager, you must complete three tasks:

•Configuring Voice Message Ports in Cisco CallManager

•Installing the Cisco Unity-Cisco CallManager Telephony Service Provider Program

•Testing the Cisco Unity-CM TSP Setup

Configuring Voice Message Ports in Cisco CallManager

When you configure the voice message ports in Cisco CallManager, you must add the same number of ports as were purchased. Give each port a device name, a device pool, and a directory number. The directory number for the first port is the number that subscribers dial to access the voice messaging system.

You will create a voice messaging hunt group by setting up each port with call forwarding on no-answer and busy conditions. For example, you set forwarding for port 1 to port 2, for port 2 to port 3, for port 3 to port 4, and for port 4 to port 1. The directory number for port 1 is the pilot number for the hunt group.

You define the message waiting indicator (MWI) codes under the Service Parameters.

For detailed procedures, see the references to the Cisco CallManager integration guides in Table 6-1.

Installing the Cisco Unity-Cisco CallManager Telephony Service Provider Program

You must install the Cisco Unity-Cisco CallManager (CM) Telephony Service Provider (TSP) program on the SPE running Cisco Unity Voice Messaging. The Cisco Unity-CM TSP is included in the Cisco Unity CD set.

You can configure the Cisco Unity-CM TSP to integrate with Cisco CallManager by entering the IP address for Cisco CallManager, the number and names of the voice messaging ports, and the MWI codes.

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Note In releases earlier than 3.1(1), the Cisco Unity-CM TSP was known as the AV-Cisco TSP. For information about supported releases, see the "Qualified Combinations of Product Releases" section in the "Installing and Configuring Cisco Unity Voice Messaging."

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For detailed procedures, see the "Integration Task Checklist" section.

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Note Refer to the Release Notes for Cisco Unity-CM TSP, Release 6.0(1) for the latest installation and caveat information.

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Testing the Cisco Unity-CM TSP Setup

For information about testing the Cisco Unity-CM TSP connection, refer to the "Installing, Configuring, and Testing the TSP" section of "Cisco CallManager 3.2 Integration" in the Cisco CallManager 3.2 Integration Guide.

Cisco CallManager Integration Checklist

Table 6-1 summarizes the configuration tasks for integrating Cisco Unity Voice Messaging with Cisco CallManager 3.1 or later. Use this checklist to help you locate procedures in the
Cisco CallManager 3.2 Integration Guide and the Cisco CallManager 3.1 Integration Guide.

Table 6-1 Integration Task Checklist 

Task	Cisco CallManager Integration Guide	Done
Set up Cisco CallManager: •Add voice-messaging ports. •Specify MWI and voice-messaging extensions.	Refer to the "Setting up Cisco CallManager" section.
Set up the gateways for Cisco Unity Voice Messaging.	Refer to the "Setting up the Gateways Servicing Cisco Unity" section.
Install and configure the Cisco Unity-CM TSP on the SPE.	Refer to the "Installing, Configuring and Testing the TSP" section.
Configure Cisco Unity Voice Messaging.	Refer to the "Configuring Cisco Unity for the Integration" section.
Test the integration.	Refer to the "Testing the Integration" section.

Using Cisco Unity Bridge for Integrating the Phone Systems

If you have purchased the Cisco Unity Bridge feature, use it to integrate Cisco Unity Voice Messaging with the phone system that you wish to access. Refer to the integration guide for your particular phone system for information. Integration guides are available on Cisco.com at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/integuid/index.htm

Customizing Cisco Unity Voice Messaging

When you have completed all the integration tasks and have successfully tested the voice-messaging functions, you can customize the Cisco Unity Voice Messaging system, and set up the subscribers' voice message boxes.

Use the Cisco Unity Administrator application to customize the system. Information about how to use the Cisco Unity Administrator is provided in the Cisco Unity Administration Guide. To access this guide, click the Online Documentation icon in the Cisco Unity Administrator application.

Accessing Cisco Unity Administrator

There are two ways to connect to the Cisco Unity Administrator:

•From a workstation on the LAN, open the Internet Explorer browser, and enter the following in the Address field:

http://server name/web/sa

The Cisco Unity Administrator main page opens.

•Using a monitor with keyboard and mouse attached to the SPE, double-click the desktop shortcut to the Cisco Unity Administrator.

Refer to the "Introduction" chapter in the Cisco Unity Administration Guide for information about using the Cisco Unity Administrator application.

Administration Task Checklist

Table 6-2 lists the administration tasks for configuring the voice-messaging system. For instructions for each task, refer to the identified sections of the Cisco Unity Administration Guide. From the following location, you can also download a set of worksheets that are useful for gathering and organizing configuration information:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/wsheets/index.htm

Table 6-2 Administration Task Checklist 

Task	Cisco Unity Administration Guide	Done
Back up Cisco Unity.	"Maintaining Cisco Unity"
Define system schedules: •Identify business hours. •Identify closed and weekend hours. •Create custom schedules, if needed. •Identify holidays.	"System Settings" "Schedule Settings" section "Holiday Settings" section
Set up connections between sites, using the Digital Networking feature.	"Network Settings"
Set up connections between voice-messaging systems, using the AMIS feature.	"AMIS Delivery Options Settings"
Create the call management plan for the organization.	"Call Management Tools"
Prepare to add subscribers: •Create public distribution groups. •Determine account policy. •Create classes of service. •Create subscriber templates.	"About Subscriber Accounts"
Create and assign restriction tables to appropriate classes of service.	"Restriction Tables"
Test the system configuration: •Add a single subscriber. Call into Cisco Unity Voice Messaging, record a name, and set a password. •Confirm that the greeting, conversation, and transfer are working. Test the password. •Confirm that the subscriber has the correct class of service. •Confirm access to licensed features. •Make corrections to the configuration, if needed.	"Creating Subscriber Accounts"
Add subscribers.	"Creating Subscriber Accounts"
Assign subscribers to screen voice messages that are not associated with a recipient.	"Subscriber and Operator Orientation," "Message Handling" section
Modify individual subscriber accounts.	"Subscriber Settings"
Implement the automated attendant: •Create call handles. •Set directory handler settings. •Create interview handlers. •Set up call routing.	"Call Handler Settings" "Directory Handler Settings" "Interview Handler Settings" "Call Routing"

Backing Up Cisco Unity Voice Messaging

For information on how to back up Cisco Unity Voice Messaging, refer to the "Maintaining Cisco Unity" chapter in the Cisco Unity System Administration Guide.