Table Of Contents
Microsoft Windows 2000 Environment
Installation Procedures Checklist
Configuring the SPE as the Domain Controller
Installing Active Directory
Verifying Active Directory Services
Configuring the Domain Controller
Verifying Forward Lookup Zones
Registering DNS Entries to Generate DNS Folders
Reconfiguring the Lookup Zones
Creating a New Reverse Lookup Zone Record
Deleting the Host Record in the Forward Lookup Zone
Creating New Host Records
Deleting the Root Zone from the Forward Lookup Zone
Registering and Verifying DNS Entries
Registering DNS Entries
Running the nslookup Command
Correcting the DNS Configuration
Checking the Preferred DNS Configuration
Installing Other Windows Programs
Installing Microsoft Data Engine
Installing Microsoft SQL Enterprise Manager
Installing Microsoft Internet Explorer 5.5
Installing Microsoft Message Queuing
Adjusting Network Settings
Synchronizing the Time Between Computers
Adding Windows Components
Installing IIS Components
Microsoft Windows 2000 Environment
This chapter explains how to set up the Microsoft Windows 2000 operating environment to support Cisco Unity Voice Mail.
This chapter contains these sections:
•
Installation Procedures Checklist
•Configuring the SPE as the Domain Controller
•Installing Other Windows Programs
•Adjusting Network Settings
•Adding Windows Components
Installation Procedures Checklist
For Cisco Unity Voice Mail to operate, several Microsoft Windows networking components are required. You should perform these steps in order for a successful installation. Use Table 3-1, "Windows Environment Installation Checklist", to help you keep track of the installation tasks for a standard installation scenario.
Configuring the SPE as the Domain Controller
This section has procedures for configuring the Cisco Unity Voice Mail SPE as a domain controller and includes the following tasks:
•Installing Active Directory
•Configuring the Domain Controller
•Reconfiguring the Lookup Zones
•Registering and Verifying DNS Entries
•Correcting the DNS Configuration
Installing Active Directory
To create a Windows 2000 domain for the Cisco ICS 7750, first, you need to install the Active Directory using the installation wizard.
Note These steps assume you have a monitor, keyboard, and mouse connected to the SPE for Cisco Unity Voice Mail.
Follow these steps to install Active Directory:
Step 1 Log in to the SPE as the local administrator. (The default username is administrator. Use the password that you set up in ICS Configuration).
Step 2 Choose Start > Run.
Step 3 In the Run dialog box, enter dcpromo. Click OK to start the Active Directory Wizard.
Step 4 In the Welcome to Active Directory Installation Wizard screen, click Next.
Step 5 Continue through the Active Directory Installation Wizard as follows:
a. In the Domain Controller Type screen, choose Domain controller for a new domain, and click Next.
b. In the Create Tree or Child Domain screen, choose Create a new domain tree, and click Next.
c. In the Create or Join Forest screen, choose Create a new forest of domain trees, and click Next.
d. In the New Domain Name screen, enter a domain name for your domain in this format: <name>.com.
Note It is recommended that you use a short name (4 to 6 characters) for the domain. Computer names include the domain name appended with .com. The entire computer name should not exceed 15 characters in length (computer name plus domain name).
e. The NetBIOS Domain Name screen appears, with the domain name shown in capital letters. You can accept this name, and then click Next.
f. The Database and Log Locations screen allows you to select where to store the Active Directory database and the Active Directory log. You can accept the default locations (c:\W2KS\NTDS), and click Next.
g. In the Shared System Volume screen, accept the default location (c:\W2KS\SYSVOL), and click Next.
Note Because DNS is not installed yet, an information message appears that states that the wizard cannot contact the DNS server. (See Figure 3-1.) You will configure DNS later, so click OK.
Figure 3-1 Message Stating That DNS Server Is Not Available
h. In the Configure DNS screen, choose Yes, install and configure DNS on this computer (recommended). Click Next.
i. In the Permissions screen, choose Permissions compatible with pre-Windows 2000 servers, and click Next.
Caution If you choose the other option, Permissions Compatible Only with Windows 2000 Servers, Cisco Unity Voice Mail will not work.
j. In the Directory Services Restore Mode Administrator Password screen, enter the domain administrator password. Reenter it to confirm the password. Click Next.
Note It is recommended that you use the same password that you use for other administrator accounts.
k. The Summary screen appears. Verify that all the entries are correct. To change an entry, click Back. To accept all entries, click Next. The installation begins and takes about 15 to 20 minutes to complete.
Note You will receive an error message stating, "An error occurred which prevented the Dynamic Host Configuration Protocol (DHCP) component from being installed or removed." (See Figure 3-2.) This is an expected error because DHCP service should not be running on the same server as Cisco Network Registrar (CNR), which is configured on the SPE.
Figure 3-2 Message Stating That DHCP Component Cannot Be Installed
l. Click OK to clear the Optional Networking Components message.
m. When the Active Directory Installation page appears, showing that the installation is complete, click Finish.
Step 6 The Active Directory Installation Wizard message box states that you must restart your computer for the Active Directory installation to take effect. Click Restart Now.
Verifying Active Directory Services
Follow these steps to verify that the Active Directory services are available:
Step 1 In the Log On to Windows dialog box, click Options, and choose the new domain name.
Step 2 Log in to the domain, using the same administrator username and password that you used in "Installing Active Directory" section.
Step 3 Choose Start > Programs > Administrative Tools, and check that these Active Directory components are displayed in the list:
•Active Directory Domains and Trusts
•Active Directory Sites and Services
•Active Directory Users and Computers
•Domain Controller Security Policy
•Domain Security Policy
Note If only some of these components are present, then reinstall Active Directory.
Configuring the Domain Controller
To continue with the domain controller configuration on the SPE, you must verify that the DNS server lookup zone folders are present and verify that the DNS entries are correct. You need to perform these tasks:
•Verifying Forward Lookup Zones
•Registering DNS Entries to Generate DNS Folders
Verifying Forward Lookup Zones
Follow these steps to allow dynamic updates to Forward Lookup Zones in DNS and to verify that the required files are installed:
Step 1 Choose Start > Programs > Administrative Tools > DNS.
Step 2 In the left pane, click the plus sign (+) by the SPE container (for example, CISCOVM1) to expand it.
Step 3 Click the plus sign (+) by the Forward Lookup Zone container to expand it.
Step 4 Select your domain.com name.
Step 5 Right-click the domain.com name, and choose Properties. The domain.com Properties dialog opens.
Step 6 In the General tab page, click the drop-down arrow for the Allow dynamic updates? field. Choose Yes from the list. Then click OK.
Step 7 Verify that these folders appear in the right pane as shown in Figure 3-3:
•_msdcs
•_sites
•_tcp
•_udp
Figure 3-3 Verify DNS Folders
Registering DNS Entries to Generate DNS Folders
If the DNS folders do not appear, you must register the DNS entries. Follow these steps to get the DNS folders to appear.
Note Click the Minimize button to remove the DNS window before starting this procedure.
Step 1 Choose Start > Run.
Step 2 Enter cmd to open a command window, and click OK.
Step 3 In the command window, enter this command to get to the c:\> prompt:
Step 4 Press Enter and wait for the prompt to appear.
Step 5 Enter this command to register a DNS entry:
c:\> ipconfig /registerdns
Step 6 Press Enter, and wait for the response as shown in Figure 3-4.
Figure 3-4 Register the DNS Entries
Step 7 Enter this command:
Step 8 Press Enter, and wait for the response.
Step 9 Enter this command:
Step 10 Press Enter, and wait for the net logon service to start as shown in Figure 3-4.
Step 11 Minimize the command window.
Step 12 Maximize the DNS window. Choose Action > Refresh.
Step 13 Click OK to confirm the refresh action.
Step 14 Verify that these four folders appear in the left pane of the DNS window.
•_msdcs
•_sites
•_tcp
•_udp
Note If the folders do not appear in the DNS window, you must check that the preferred DNS server was assigned correctly in ICS Configuration. See the "Correcting the DNS Configuration" section.
Caution If you reimaged the SPE, check that the correct IP address is assigned to it. You must use ICS Configuration, in System Manager, to change the IP address for an SPE.
Step 15 If the four folders are present, then continue to the "Reconfiguring the Lookup Zones" section.
Reconfiguring the Lookup Zones
When the DNS server is installed, it creates only the Forward Lookup Zone with a host record. Because some programs and utilities use the Reverse Lookup Zone to locate host records more quickly, you must add the Reverse Lookup Zone, also. You need to delete the host name record in the Forward Lookup Zone and recreate it with the associated pointer (PTR) record for the Reverse Lookup Zone.
To continue configuring the domain controller, you must complete the following procedures:
•Creating a New Reverse Lookup Zone Record
•Deleting the Host Record in the Forward Lookup Zone
•Creating New Host Records
•Deleting the Root Zone from the Forward Lookup Zone
Creating a New Reverse Lookup Zone Record
Follow these steps to create a new Reverse Lookup Zone record:
Step 1 In the left pane of the DNS window, select the Reverse Lookup Zone container.
Step 2 Right-click the Reverse Lookup Zone container, and choose New Zone.
Step 3 In the New Zone Wizard Welcome screen, click Next.
Step 4 In the Zone Type screen, choose Standard primary, and click Next.
Step 5 In the Reverse Lookup Zone screen, click the radio button for Network ID.
Step 6 Enter your network ID, and click Next.
Note The network ID is based on your subnet mask. If the subnet mask is 255.255.255.0, then your network ID is the first three groups of numbers in your IP addresses, for example, 172.55.8.
Step 7 In the Zone File screen, choose Create a new file with this file name. Accept the default file name. Click Next.
Step 8 In Completing the New Zone Wizard, review the entries, and click Finish to accept them.
Deleting the Host Record in the Forward Lookup Zone
Follow these steps to delete the host record:
Step 1 In the left pane of the DNS window, under the Forward Lookup Zone container, select your domain.
Step 2 In the right pane, select your Host entry (for example, CISCOVM1), as shown in Figure 3-5.
Figure 3-5 Delete the Host Entry
Step 3 Click the Delete icon (red X) on the task bar.
Step 4 Click OK to verify that you want to delete the record from the server.
Creating New Host Records
Follow these steps to create new host records for the Forward and Reverse Lookup Zones:
Step 1 In left pane of the DNS window, under the Forward Lookup Zone container, select your domain.
Step 2 Right-click in the open area in the right pane of the DNS window, and choose New Host.
Step 3 In the New Host screen, enter the SPE computer name in the Name field; for example, CiscoVM1.
Step 4 In the IP address field, enter the IP address for the SPE.
Step 5 Check the Create associated pointer (PTR) record check box, as shown in Figure 3-6.
Figure 3-6 Create a New Host Record in DNS
Step 6 Click Add Host.
Step 7 Click OK to confirm that the new host record was created.
Step 8 Click Done to finish adding a new host record.
Step 9 Minimize the DNS window.
Deleting the Root Zone from the Forward Lookup Zone
For enterprise systems or organizations using ISP web services, the Cisco Unity Voice Mail server needs access to other DNS servers in the enterprise or ISP network. When the internal DNS server cannot resolve a name, requests for name resolution are forwarded to external DNS servers. To enable forwarding of requests, the root zone is deleted in the internal DNS server. As a result, you can configure forwarding to other DNS servers as needed.
Follow these steps to delete the root zone.
Note If you do not need to forward to other DNS servers, skip to the "Registering and Verifying DNS Entries" section.
Step 1 In the left pane of the DNS window, click the root zone folder (.) under the Forward Lookup Zone container, as shown in Figure 3-7.
Figure 3-7 Delete the Root Zone Folder from the DNS Server
Step 2 Click the Delete icon (red X) on the toolbar to delete the folder.
Step 3 Click OK to confirm deleting the root zone (.) from the server.
Step 4 Click Yes in response to the warning that you are removing this zone from Active Directory.
Step 5 Choose Action > Refresh, and click yes to confirm the refresh action.
Step 6 In the left pane of the DNS window, select the DNS server (for example, CISCOVM1).
Step 7 Right-click the selected DNS server, and choose Properties.
Step 8 Click the Forwarders tab, and verify that the Enable forwarders check box is available for use (not grayed out), as shown in Figure 3-8.
Note If the Enable forwarders check box is grayed out, restart the SPE and check it again.
Figure 3-8 Forwarders Option Is Available
Step 9 To restart the SPE to have these changes to take effect, choose Start > Shutdown > Restart, and click OK.
Note When the DNS server was the root authority, the ability to forward to other DNS servers was not available. When the root zone is deleted, you can configure forwarding to other DNS servers.
Registering and Verifying DNS Entries
You must register the DNS changes and then verify that the DNS configuration is correct. To do this, complete the following tasks:
•Registering DNS Entries
•Running the nslookup Command
•Correcting the DNS Configuration
Registering DNS Entries
Open a command window, and follow these steps to register the DNS entries:
Step 1 If the command window is not open, choose Start > Run. Enter cmd, and click OK.
Step 2 In the command window, enter this command to register a DNS entry, as shown in Figure 3-9.
c:\>ipconfig /registerdns
Figure 3-9 Register the DNS Entries and Verify the DNS Configuration
Step 3 Press Enter.
Step 4 Enter this command:
Step 5 Press Enter, and wait for the response.
Step 6 Enter this command:
Step 7 Press Enter, and wait for the net logon service to start.
Step 8 Maximize the DNS window, and choose Action > Refresh.
Step 9 Click OK to confirm the refresh action.These four folders should appear, as shown in Figure 3-3:
•_msdcs
•_sites
•_tcp
•_udp
Running the nslookup Command
Using the command window, follow these steps to verify that the preferred DNS server is configured correctly in the domain:
Step 1 In the command window, enter this command to check a DNS entry:
Step 2 Press Enter.
Step 3 Wait for the response from the DNS host. The response is the full name of the SPE; for example, "CiscoVM1.domain name.com," as shown in Figure 3-9.
Step 4 Enter the exit command to end the session, and close the command window.
Correcting the DNS Configuration
Check that the domain controller configuration has the correct IP address configured for the preferred DNS server in the domain.
If the DNS server configuration is not correct, you need to run ICS Configuration in System Manager to make the adjustments. After correcting the DNS server information by using ICS Configuration, then you must reregister the DNS entries.
Checking the Preferred DNS Configuration
Follow these steps to check the TCP/IP configuration of the SPE:
Step 1 On the desktop of the SPE, right-click the My Network Places icon, and choose Properties.
Step 2 Right-click Local Area Connections, and choose Properties.
Step 3 Choose Internet Protocol TCP/IP, and then choose Properties.
Step 4 Locate the Preferred DNS server field. Verify that the IP address for the domain controller, which is the IP of the SPE, is in the Preferred DNS server field.
Note If you are using an existing DNS server in your network, check that the correct IP address is configured for the preferred DNS server.
Step 5 If the correct IP address for the DNS server is not in the Preferred DNS server field, then use the ICS Configuration program to make this change.
Note For information about using ICS Configuration, refer to the Cisco ICS 7750 Getting Started Guide.
Step 6 Click OK to close each of the properties dialog boxes. Close the Network and Dial-up Connections window.
Note After correcting the DNS server information by using ICS Configuration, then follow the procedures in the "Registering and Verifying DNS Entries" section.
Installing Other Windows Programs
You need to install four other Windows programs to support the Cisco Unity Voice Mail system. Complete these tasks next:
•Installing Microsoft Data Engine
•Installing Microsoft SQL Enterprise Manager
•Installing Microsoft Internet Explorer 5.5
•Installing Microsoft Message Queuing
Installing Microsoft Data Engine
Microsoft Data Engine (MSDE) is the data store. It is used to manage the global directory entries for Cisco Unity Voice Mail.
Follow these steps to install MSDE:
Caution Be sure to cancel autorun, which installs Microsoft SQL. You must install MSDE. If you install Microsoft SQL, you must reimage your SPE and begin the installation again.
Step 1 Insert the Cisco Unity Data Store 2000 CD in the CD-ROM drive connected to the USB port on the SPE.
Step 2 If the Autorun screen appears, click Exit to close it.
Step 3 Choose Start > Run.
Step 4 Enter the path to the setup file on the CD. This example assumes that the CD-ROM drive is d:
Step 5 Click OK to launch the setup file.
Step 6 The Microsoft SQL Server Desktop Engine box shows the progress of the installation.
Step 7 Click Yes to restart your system. This is necessary in order for the configuration changes to MSDE to take effect.
Step 8 Wait for the SPE to shut down and for Windows 2000 to start up.
Installing Microsoft SQL Enterprise Manager
The primary administrative tool for MSDE is Microsoft SQL Enterprise Manager. This tool provides a Microsoft Management Console (MMC)-compliant user interface for configuring and troubleshooting the MSDE database.
Follow these steps to install Enterprise Manager:
Step 1 In the Log On to Windows dialog box, log in to the domain, using the domain administrator account.
Step 2 With the Cisco Unity Data Store 2000 CD in the CD-ROM drive, wait for the Microsoft SQL Server 2000 Standard Edition menu to appear.
Note If the menu does not appear, click Start > Run, and browse to the Autorun.exe file.
Step 3 In the menu screen, click SQL Server 2000 Components.
Step 4 In the Install Components screen, click Install Database Server.
Step 5 In the Welcome screen, click Next.
Step 6 In the Computer Name screen, use the default, Local Computer, and click Next.
Step 7 In the Installation Selection screen, use the default, Create a New Instance of SQL Server, or Install Client Tools, and click Next.
Step 8 In the User Information screen, enter a name, and click Next.
Step 9 In the Software License Agreement screen, click Yes.
Step 10 In the Product ID screen, enter the 25-digit Cisco Unity Data Store 2000 software CD key, and click Next.
Tip The software CD key for the Cisco Unity Data Store 2000 is located on the Software CD Keys card included with the CD set and system key.
Step 11 In the Installation Definition screen, click Client Tools Only, as shown in Figure 3-10. Then click Next.
Figure 3-10 Select Client Tools
Step 12 In the Select Components screen, remove the checks from all check boxes except Management Tools.
Step 13 Select Management Tools, and remove all the checks from the check boxes except Enterprise Manager and Conflict Viewer, as shown in Figure 3-11.
Figure 3-11 Select Management Tools: Enterprise Manager and Conflict Viewer
Step 14 Click Next.
Step 15 In the Start Copying Files screen, click Next. The files are copied and installed on the SPE.
Step 16 In the Setup Complete screen, click Finish.
Step 17 Click Start > Shutdown > Restart, and click OK to have the SPE to accept all the changes.
Installing Microsoft Internet Explorer 5.5
You must use only Internet Explorer Version 5.5 to view the Cisco Unity Administrator and Cisco Unity Help Web pages.
To check the version of Internet Explorer that is installed on the SPE, open the program by clicking the icon on the desktop. Open the Help menu, and choose About Internet Explorer. If it is a different version, then proceed to upgrade to Version 5.5.
Follow these steps to install Internet Explorer 5.5:
Step 1 Insert the Microsoft Internet Explorer CD in the CD-ROM drive.
Step 2 In the Microsoft Windows Update screen, click Install Internet Explorer 5.5 and Internet Tools to start the installation.
Step 3 In the Windows Update: Internet Explorer and Internet Tools screen, click the radio button beside I accept the agreement, and click Next.
Step 4 In the Windows Progress screen, monitor the progress of the installation.
Step 5 When the installation is complete, click Finish.
Step 6 The SPE restarts to complete the Windows 2000 update.
Step 7 Remove the Microsoft Internet Explorer CD from the CD-ROM drive.
Installing Microsoft Message Queuing
Microsoft Message Queuing is needed to manage the data for reports and logs; this data is passed from Cisco Unity to the Microsoft SQL database.
Follow these steps to install Microsoft Message Queuing:
Step 1 Log in to the domain as the administrator.
Note You must wait for Windows 2000 to set up the new tools that you just installed.
Step 2 Choose Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs dialog box appears.
Step 3 On the left, click Add/Remove Windows Components, as shown in Figure 3-12.
Figure 3-12 Add Microsoft Message Queuing Services
Step 4 In the Configure Message Queuing Services area, click Configure.
Step 5 The Microsoft Message Queuing Services Setup wizard opens. Click Next.
Step 6 In the Message Queueing Type screen, choose the Message Queuing Server, as shown in Figure 3-13. Do not select any other items. Click Next.
Figure 3-13 Select the Message Queuing Type
Step 7 In the Windows NT 4.0 Message Queuing Clients screen, choose No, do not change the permissions.
Step 8 Click Next to start the installation of Microsoft Message Queuing on the SPE.
Step 9 Monitor the configuration progress. Click Finish when the configuration is complete.
Step 10 In the Add/Remove Programs dialog box, click Close. Close the Control panel window.
Adjusting Network Settings
You must adjust a network setting to ensure correct operation of the system. The next topic provides the procedure for synchronizing the time between the SPEs.
Synchronizing the Time Between Computers
You need to synchronize the time on the SPE running System Manager with the time on the SPE, which has the domain controller. Open a Telnet session with the SPE running System Manager. Then follow these steps:
Step 1 Choose Start > Run, and enter cmd.
Step 2 Enter the following command in the command window:
telnet IP address of the SPE running System Manager 5000
Note Be sure to follow the IP address with 5000, which is the port number for telnet.
Step 3 Enter Y to respond to the message cautioning you about sending your password to a remote computer.
Step 4 Log in as the administrator, using the appropriate password for this SPE, if required.
Step 5 In the command window, enter this command to synchronize systems:
c:\>net time \\IP address of the SPE running Unity /set
Note Be sure to enter the IP address of the SPE for Cisco Unity Voice Mail where the domain controller resides. Enter a space and forward slash (/) before set.
Step 6 Press Enter, and wait for the confirmation message as shown in Figure 3-14.
Figure 3-14 Synchronize the Time Between the SPEs
Step 7 Enter Y to synchronize the time.
Step 8 Enter the exit command to close the Telnet session to the SPE running System Manager.
Note The time on the SPE running System Manager becomes synchronized with the time on the SPE used for Cisco Unity Voice Mail.
Adding Windows Components
You must install two more Windows components to complete the Windows network environment for Cisco Unity Voice Mail. These two components are included as part of Internet Information Services (IIS):
•Network News Transport Protocol (NNTP)
•Simple Message Transfer Protocol (SMTP)
Installing IIS Components
Follow these steps and use the Windows Component wizard to install two IIIS components on the SPE:
Step 1 Choose Start > Settings > Control Panel > Add/Remove Programs. The Add/Remove Programs dialog box appears.
Step 2 On the left, click Add/Remove Windows Components.
Step 3 Click Components in the upper right corner to open the Windows Components Wizard.
Step 4 In the Components list box, select Internet Information Services (IIS), as shown in Figure 3-15, but do not uncheck the check box.
Figure 3-15 Access IIS from Windows Components
Step 5 Click Details.
Step 6 In the Internet Information Services (IIS) dialog, scroll down to locate these two subcomponents:
•NNTP Service
•SMTP Service
Step 7 Check the check boxes for both of these subcomponents, as shown in Figure 3-16.
Figure 3-16 Install SMTP and NNTP Services from IIS
Step 8 Click OK, and then click Next.
Step 9 In the Terminal Service Setup screen, choose the Remote administration mode. Click Next.
Step 10 When you are prompted to Insert Disk for Service Pack 2, click OK. Insert the Cisco Unity Voice Mail Documentation and Supplemental Files CD.
Step 11 In the Files Needed dialog box, click Browse, and locate this file on the Documentation and Supplemental Files CD:
Supplemental Files > Microsoft > ims.cab
Step 12 Click OK. The files are copied to the SPE.
Step 13 Click OK again to close the Files Needed box.
Step 14 When prompted again to Insert Disk for Service Pack 2, click OK.
Step 15 In the Files Needed dialog box, click Browse. Locate this file on the Documentation and Supplemental Files CD:
Supplemental Files > Microsoft > ins.cab
Note You need to access both the ims.cab and the ins.cab folders to complete this installation procedure.
Step 16 Click OK.
Step 17 Click OK to close the Files Needed box.
Step 18 Monitor the progress of the NNTP and SMTP Services installation and configuration. When the installation is completed, click Finish.
Step 19 Close the Add Remove Programs dialog box and the Control Panel window.
You have completed setting up the Windows 2000 environment that is required for Cisco Unity Voice Mail. Next, you will install Microsoft Exchange 2000 server on the SPE.
