Installing Cisco Unity Voice Mail 3.0(1) on the Cisco ICS 7750
Installation Requirements
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Table Of Contents

Installation Requirements

Hardware Requirements

SPE Running System Manager

SPE Used for Cisco Unity Voice Mail

Administrator Workstation

Software Requirements for Cisco Unity Voice Mail

Summary of Installation Tasks

Prerequisites for Installing Cisco Unity Voice Mail

Installing the SPE for Cisco Unity Voice Mail

Changing the Computer Name of the SPE

Registration of Cisco Unity Voice Mail

Registering for an Activation Code

Replacing an Activation Code

Installation of the Cisco Unity Voice Mail System Key


Installation Requirements

This chapter describes the hardware and software required to support Cisco Unity Voice Mail. It includes the prerequisite tasks for preparing the Cisco ICS 7750 for installing Cisco Unity Voice Mail.

This chapter contains these sections:

•Hardware Requirements

•Software Requirements for Cisco Unity Voice Mail

•Summary of Installation Tasks

•Prerequisites for Installing Cisco Unity Voice Mail

•Registration of Cisco Unity Voice Mail

•Installation of the Cisco Unity Voice Mail System Key

Hardware Requirements

This section describes the hardware components that are required to support the Cisco Unity Voice Mail system. These include components in the Cisco ICS 7750 and the workstation PC.

•SPE Running System Manager

•SPE Used for Cisco Unity Voice Mail

•Administrator Workstation

SPE Running System Manager

The SPE running System Manager contains the Cisco ICS 7750 system software and Cisco CallManager. This SPE must meet the following requirements to support Cisco Unity Voice Mail:

•Hardware—Use an SPE 310 (700-MHz Pentium III processor).

•SPE software—These software versions are required:

–Windows 2000 Server with Service Pack 2 and Hot Fixes.

–Microsoft SQL Server 7.0 with Service Pack 2. This is the system database server.

–Cisco ICS 7700 System Manager, Release 2.0.0. This is the interface for operating, administering, and managing the Cisco ICS 7750.

–Cisco CallManager 3.1. This is the call processing application.

Note Cisco CallManager 3.1 can be on the SPE running System Manager or on another SPE.

SPE Used for Cisco Unity Voice Mail

The following items are required for installing Cisco Unity Voice Mail on the SPE:

•Hardware—SPE 310 (700-MHz Pentium III processor).

•SPE Software—The SPE, which is ordered as a spare, has the following software preloaded:

–Microsoft Windows 2000 Server with Service Pack 2 and Hot Fixes

–ICS Core Software

Administrator Workstation

The administrator workstation is used to administer Cisco Unity Voice Mail.

Workstations require the following hardware and software components to support the Cisco Unity Administrator application:

•Processor: Pentium II 200 MHz, minimum or faster.

•Memory: 64 MB of RAM minimum; 128 MB are recommended. For Windows 2000 Professional, 128 MB are required.

•Operating System: Windows 95/98, Windows NT, or Windows 2000.

•Internet Explorer 5.5 with Service Pack 1.

•Symantec pcAnywhere Client.

Software Requirements for Cisco Unity Voice Mail

This following software is required to support the Cisco Unity Voice Mail system:

•Microsoft Windows 2000 Server—This is the only operating system that is supported for Cisco Unity Voice Mail 3.0(1) on the Cisco ICS 7750. Service Pack 2 and the latest Hot Fixes are also requirements.

•Microsoft Message Queuing (MSMQ)—This technology allows applications to send messages to queues and read messages from queues. MSMQ provides message delivery, efficient routing, security, and queuing when systems are temporarily off line.

•Microsoft Network News Transport Protocol (NNTP) Service—The NNTP Service is part of the Internet Information Services (IIS) components in Windows 2000. It takes advantage of standard Windows 2000 administration tools for performance monitoring and event reporting. When you install NNTP Service, the setup program installs a set of performance monitor counters. All NNTP Service status and error messages are written to event logs for viewing in Event Viewer. NNTP Service also includes support for Simple Network Management Protocol (SNMP).

•Simple Mail Transfer Protocol (SMTP) Service—The SMTP Service is also part of the IIS components in Windows 2000. It provides a standard for sending mail across the internet. SMTP mail addresses use a username and domain name in the form of name@domain.

•Microsoft Data Engine (MSDE)—This new database technology provides local data storage that is compatible with Microsoft SQL 7.0. Because MSDE is based on the same data engine as SQL Server, most Microsoft Access projects can run unchanged on either version. MSDE is designed and optimized for use on smaller computer systems. It supports up to 16 voice-mail ports.

•Microsoft SQL Enterprise Manager—This is the primary administrative tool for MSDE. Enterprise Manager provides a Microsoft Management Console (MMC)-compliant user interface for configuring and troubleshooting the MSDE database.

•Microsoft Internet Explorer 5.5—It is recommended that you use this version of Internet Explorer and apply the Service Pack 1 to update the latest security fixes. Newer versions of Internet Explorer have not been fully tested with Cisco Unity Voice Mail 3.0(1).

•Microsoft Exchange 2000 Server (Standard Edition)—This application is designed specifically for Windows 2000 Server. It is the only version supported for Cisco Unity Voice Mail.

•Symantec pcAnywhere 10.0—This communication software application is required for Technical Assistance Center (TAC) troubleshooting access to the Cisco Unity Voice Mail system.

•VERITAS Backup Exec—This is the recommended maintenance application for backing up the Cisco Unity Voice Mail system. This optional software is purchased by the customer.

Summary of Installation Tasks

Installation of Cisco Unity Voice Mail requires integration of several software components. These components are installed on the same SPE in the Cisco ICS 7750. You must install or configure these components in sequence; otherwise, the installation will fail. Table 2-1 lists the major installation tasks in the correct sequence and directs you to detailed instructions.

Note Refer to the Release Notes for Cisco Unity Voice Mail for the Cisco ICS 7750 for the latest installation and caveat information.

Table 2-1 Major Tasks for Installing Cisco Unity Voice Mail 

Task
Detailed Instructions

Review the Cisco ICS 7750 prerequisites.

"Prerequisites for Installing Cisco Unity Voice Mail" section

Register Cisco Unity Voice Mail.

"Registration of Cisco Unity Voice Mail" section

Install the USB system key driver, and attach the key to the SPE.

"Installation of the Cisco Unity Voice Mail System Key" section

Install Active Directory and promote the SPE to domain controller.

"Configuring the SPE as the Domain Controller" section on page 3-2

Install MSDE 2000 on the SPE.

"Installing Microsoft Data Engine" section on page 3-19

Install Microsoft SQL Enterprise Manager on the SPE.

"Installing Microsoft SQL Enterprise Manager" section on page 3-20

Install Internet Explorer 5.5 with Service Pack 2.

"Installing Microsoft Internet Explorer 5.5" section on page 3-23

Install Microsoft Message Queuing 2.0.

"Installing Microsoft Message Queuing" section on page 3-24

Adjust network settings: Time.

"Adjusting Network Settings" section on page 3-26

Install IIS services: NNTP and SMTP.

"Installing IIS Components" section on page 3-29

Prepare for Exchange 2000 installation.

"Stopping FMM Services on the SPEs" section

"Preparing the Active Directory Schema for Exchange 2000" section

Install Exchange 2000.

"Installing Microsoft Exchange 2000" section

Finish the Exchange 2000 installation.

"Updating the Active Directory Schema" section

"Restarting Services on the SPE" section

Create Active Directory organizational units for users, distribution lists, and a mailbox store.

"Creating Organizational Units in Microsoft Exchange 2000" section

Install other software:

•pcAnywhere (required)

•Adobe Acrobat Reader (optional)

•VERITAS Backup Exec (optional)

•Trend Micro ScanMail (optional)

"Applications for Troubleshooting" section

"Applications for Maintaining the System" section

Modify the Windows administrator account to use for installing Cisco Unity Voice Mail.

"Assigning Windows Administrator Account Rights" section on page 6-2

Install Cisco Unity Voice Mail.

"General Setup of Cisco Unity Voice Mail" section on page 6-7

Configure Cisco Unity Voice Mail.

"Site-Specific Setup of Cisco Unity Voice Mail" section on page 6-11

Reinstall Windows 2000 Service Pack 2 and Hot Fixes.

"Reinstalling Windows 2000 Updates" section on page 6-13

Integrate Cisco Unity Voice Mail with Cisco CallManager 3.1.

"Integrating with Cisco CallManager 3.1" section

Customize Cisco Unity Voice Mail, using Cisco Unity Administrator.

"Customizing the Cisco Unity Voice Mail System" section

Back up the Cisco Unity Voice Mail system.

"Maintaining Cisco Unity" chapter in the Cisco Unity System Administration Guide, Release 3.0(1)


Prerequisites for Installing Cisco Unity Voice Mail

When installing a new Cisco ICS 7750 that will use Cisco Unity Voice Mail applications, first install the Cisco ICS 7750 system, including incoming and outgoing trunks and IP phones. Test the system to ensure that the phones and call routing work before you start installing the Cisco Unity Voice Mail components and applications.

For information about installing the Cisco ICS 7750, refer to these documents:

•Cisco ICS 7750 Getting Started Guide

•Cisco ICS 7750 Hardware Installation Guide

•Cisco ICS 7750 Software Configuration Guide

For an existing Cisco ICS 7750 system, you must upgrade the system to use SPE 310s, Cisco ICS 7700 System Manager Release 2.0.0, and Cisco CallManager 3.1. Test the IP phones and call routing before you begin the Cisco Unity installation.

For information about upgrade procedures, refer to these documents:

•Cisco ICS 7750 FRU Installation and Replacement

•Cisco ICS 7750 Administration and Troubleshooting Guide

•Release Notes for the Cisco ICS 7750

The following are prerequisite tasks that you must perform before you begin the Cisco Unity Voice Mail installation:

•Installing the SPE for Cisco Unity Voice Mail

•Changing the Computer Name of the SPE

•Registering for an Activation Code

Installing the SPE for Cisco Unity Voice Mail

The following tasks must be performed, in order, before you begin to install Cisco Unity Voice Mail:

•Install the spare SPE in the chassis. Refer to Cisco ICS 7750 FRU Installation and Replacement for installation procedures.

•Run ICS Configuration to give the SPE for Cisco Unity Voice Mail a network IP address, and to set the local administrator password. The same password is used for all SPEs in the Cisco ICS 7750.

•When you run ICS Configuration, set the DNS server IP address to that of the SPE for Cisco Unity Voice Mail, if you plan to configure DNS on this SPE.

Note When installing Cisco Unity Voice Mail in an existing network, you can use an existing DNS server.

•Connect a monitor to the VGA port, and connect a keyboard and mouse to the PS2 port, using the Y-cable.

•Connect the CD-ROM drive to the USB port on the SPE to load software.

Tip Follow current procedures to make sure that the Microsoft Windows 2000 Service Pack 2 and Hot Fixes are also installed on the SPE.

Changing the Computer Name of the SPE

To locate this computer easily in the domain, you can give it a more recognizable computer name. If you plan to change the name, you must do it now. You cannot change the computer name after you install software on the SPE.

Note It is optional to change the computer name.

Follow these steps to change the computer name of the SPE:

Step 1 Access Microsoft Windows, using the keyboard and mouse attached to the SPE.

Step 2 Log in as the local administrator. (The default username is administrator. Use the password that was set when you ran ICS Configuration.)

Step 3 On the desktop of the SPE, right-click the ICS7700 icon, and then choose Properties.

Step 4 Click the Network Identification tab.

Step 5 Choose Properties.

Step 6 In the Properties dialog box, enter the new computer name. The new computer name must be unique to this domain.

Tip Use a short name of eight characters or less, such as CiscoVM1. If you add other Cisco Unity Voice Mail servers, you can increase the number in the name—for example, CiscoVM2—to keep the name unique.

Step 7 Click OK.

Step 8 Click Yes to restart the SPE and to have the changes take effect.

Registration of Cisco Unity Voice Mail

The Cisco Unity Voice Mail system key is shipped with a minimal number of feature settings. You must register on Cisco.com to activate the system key. After the key is activated, it will include all the purchased settings and features.

After you register your system, you will receive, within one business day, an e-mail message with a Cisco Unity Voice Mail activation code. The Cisco Unity Voice Mail installation instructions explain when to use the activation code.

Registrations are processed only during regular business hours.

Caution You cannot complete the installation without a Cisco Unity Voice Mail activation code.

Registering for an Activation Code

To obtain a Cisco Unity Voice Mail activation code, open your browser and follow these steps:

Step 1 Browse to the appropriate registration site (URLs are case sensitive):

•Registered user on Cisco.com—Go to

http://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl

•Not a registered user on Cisco.com—Go to

http://www.cisco.com/pcgi-bin/Software/FormManager/formgenerator.pl

Step 2 Enter the requested information, and submit the form. Within one business day of registering, you will receive an e-mail with the Cisco Unity Voice Mail activation code.

Step 3 Store this notice with the Cisco Unity Voice Mail software and documentation.

Replacing an Activation Code

If you lose or misplace the Cisco Unity Voice Mail activation code information, it takes one business day to get another code. To get another activation code:

Step 1 Call Cisco TAC:

•In the U.S.—Call 800-553-2447

•Outside the U.S.—For your local TAC phone number, refer to this website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Step 2 You must provide one of the following to verify Cisco Unity Voice Mail ownership:

•Purchase order number

•Serial number on the system key

•Product authorization key in the Cisco Unity Voice Mail compact disc wallet

Installation of the Cisco Unity Voice Mail System Key

Before you can begin installing Cisco Unity Voice Mail software on the SPE, you must install the system key in a USB port. You need to have the CD-ROM drive connected to one of the USB ports. You also need both a keyboard and a mouse connected to the PS2 port, using the Y-cable. You will need the other USB port on the SPE for the system key.

Follow these steps to install the USB system key driver and to attach the USB system key to the SPE.

Note You must install the USB system key driver before you insert the system key into the USB port; otherwise, the SPE might not recognize the key properly.

Step 1 Insert the Cisco Unity Voice Mail for ICS 7750 Application CD in the CD-ROM drive attached to the USB port on the SPE.

Step 2 Choose Start > Run, and click Browse.

Step 3 Locate the CD-ROM drive (d:\), and click the SecurityKeySetup folder.

Step 4 In the open folder, double-click the Setup.exe file. It appears in the Open field in the Run dialog box.

Step 5 Click OK to start the InstallShield Wizard.

Step 6 In the wizard Welcome screen, click Next.

Step 7 In the Setup Type screen, click Complete. Then click Next.

Step 8 In the Ready to Install the Program screen, click Install.

Step 9 In the InstallShield Wizard is Completed screen, click Finish.

Step 10 Insert the USB system key in one of the USB ports on the SPE. The key is automatically detected, and it uses the appropriate driver. A green LED on the USB key indicates that the key has been installed and recognized.

Caution Leave the Cisco Unity system key in the USB port at all times. If the key is removed, voice mail is not accessible. To correct this problem, you must right-click the Cisco Unity icon on the status bar and stop the Cisco Unity server. Insert the USB system key, and right-click the Cisco Unity icon to restart the server.