Table Of Contents
Cisco Unity Voice Mail Installation
Installation Procedures Checklist
Assigning Windows Administrator Account Rights
Adding the Windows Account Rights
Installing Cisco Unity Voice Mail
General Setup of Cisco Unity Voice Mail
Removing the Default USB Driver
Reinstalling the USB System Key Driver
Site-Specific Setup of Cisco Unity Voice Mail
Reinstalling Windows 2000 Updates
Reinstalling Windows 2000 Service Pack 2
Reinstalling Windows 2000 Hot Fixes
Cisco Unity Voice Mail Installation
This chapter explains how to install the Cisco Unity Voice Mail applications on the SPE.
This chapter contains these sections:
•
Installation Procedures Checklist
•Assigning Windows Administrator Account Rights
•Installing Cisco Unity Voice Mail
•Reinstalling Windows 2000 Updates
Installation Procedures Checklist
For successful installation of Cisco Unity Voice Mail, you should perform, in order, the tasks listed in Table 6-1. These are the tasks for a standard installation.
Assigning Windows Administrator Account Rights
The Windows account that you use for logging in to install Cisco Unity Voice Mail should be the account that is the owner of the Windows services for Cisco Unity Voice Mail. Therefore, this account needs to be an account that owns Cisco Unity Voice Mail services and will not be changed frequently. Cisco Unity Voice Mail services include the following:
•AvCsMgr
•AvCsGateway
•AvDirChangeWriter
•AvDSAD
•AvDSGlobalCatalog
•AvGaenSvr
•AvRepDiorSvrSvc
•AvUMRSyncSvr
Caution If you change the password for the account that owns these services, you must also change the password for each one of the services, or Cisco Unity Voice Mail will not run.
Cisco Unity Voice Mail setup creates a number of Windows accounts. Your login account must have the proper security access to perform required operations. Cisco Unity Voice Mail setup also creates Microsoft Exchange objects that require Microsoft Exchange 2000 permissions. After you install Cisco Unity Voice Mail, you must use this same account to access mailboxes and the directory. It is recommended that you use the same account to install Cisco Unity that you use to install Microsoft Exchange 2000 on the SPE. If you are installing more than one Cisco Unity Voice Mail at a site, you can use the same account to install all of them.
The Microsoft Windows account, which is used for installing and configuring Cisco Unity Voice Mail, must have the following rights:
•The right to act as part of the operating system
•The right to log on as a service
The account must also be a member of the Local Administrators group.
Adding the Windows Account Rights
To modify the Windows account for Cisco Unity Voice Mail, you must use the Local Policies section of the Domain Controller Security Policy.
Note These steps assume that you have a monitor, keyboard, and mouse connected to the SPE for Cisco Unity Voice Mail.
Follow these steps to set up each administrative right, individually:
Step 1 In the Log On to Windows dialog box, log in to the domain, using the administrator username and password.
Step 2 Choose Start > Programs > Administrative Tools > Domain Controller Security Policy. The Domain Controller Security Policy window opens.
Step 3 In the left pane, click the plus sign (+) to expand Security Settings and Local Policies. Select User Rights Assignments.
Step 4 In the right pane, select Act as part of the Operating System.
Step 5 Right-click Act as part of the Operating System, and choose Security, as shown in Figure 6-1.
Figure 6-1 Set Up Account Rights to Act as Part of the Operating System
Step 6 In the Security Policy Settings dialog box, check the Define these policy settings check box.
Step 7 Click Add.
Step 8 In the Add User or Group dialog box, click Browse.
Step 9 In the Select Users or Groups dialog box, select the account that you will use for installing Cisco Unity Voice Mail; for example, your administrator account.
Note Be sure to scroll down to the individual administrator accounts, as shown in Figure 6-2. The administrator groups are listed first.
Figure 6-2 Assigning Permission to the Administrator
Step 10 Click Add, and then click OK.
Step 11 In the Add User or Group dialog box, your domain and administrator account appear. Click OK.
Step 12 In the Security Policy Setting dialog box, the domain and administrator account also appear. Click OK.
Step 13 In the Domain Controller Security Policy window, verify that your administrator account is listed with the Policy to "Act as part of the operating system."
Note You have given the administrator one right only. You must repeat this procedure to give the administrator account the right to "Log on as a service."
Step 14 Repeat Step 3 by selecting Log on as a service. Continue through Step 13 to add the right to "log on as a service," as shown in Figure 6-3.
Figure 6-3 Set Up Account Rights to Log On as a Service
Step 15 After you add both rights to the administrator's account, restart the SPE to have the changes take effect.
Installing Cisco Unity Voice Mail
The Cisco Unity Voice Mail installation procedure is a two-part process. The first part is a general setup process that takes about 40 minutes. It includes these actions:
•Read license settings from the system key.
•Run a system check to ensure that all required software is loaded and configured correctly. The installation setup will stop if user permissions are not correct or if an application is not installed.
•Collect information for destination folders, language selections, and key mapping.
•Select the telephony interface (PBX).
•Copy files.
•Register DLLs.
•Install NT services.
•Set up Start menu and shortcuts.
•Configure the default database.
The second part of the installation setup is site-specific and takes about 30 minutes. It includes these actions:
•Install Active Directory schema extensions.
•Collect mail store configuration information.
•Install directory-specific services.
•Synchronize the directory with the default database.
General Setup of Cisco Unity Voice Mail
Follow these steps to complete the first part of the installation.
Step 1 In the Log On to Windows dialog box, log in to the domain, using the administrator account with the required rights and permissions, which you set up in the previous task in the "Adding the Windows Account Rights" section.
Step 2 Check that the USB system key is inserted in the USB port on the SPE.
Note If you do not have the system key and activation code, you can install only a two-user demonstration system with limited voice-mail storage capacity.
Step 3 Insert the Cisco Unity Voice Mail Application CD in the CD-ROM drive.
Step 4 Choose Start > Run, and click Browse.
Step 5 Browse to locate the Setup.exe on the CD. It is at the end of the list.
Step 6 Double-click the Setup.exe file. Then click OK in the Run dialog box to begin the installation.
Step 7 Double-click United States English to continue.
Step 8 In the Setup Welcome screen, click Next.
Step 9 In the Reading Information screen, the setup is looking for the system key and the license settings. If the System Key dialog box does not appear, use the following suggestions to troubleshoot the problem:
•If the Confirm Demonstration License Settings dialog box appears, check that the system key is properly installed. If it is, click Cancel, Yes, and Finish to exit the setup program. Resolve the problem, and restart the setup program.
•You might need to remove the USB default driver and reinstall the Security Key setup.To remove the driver, follow the procedures in the "Reinstalling the USB System Key Driver" section.
Step 10 In the System Key dialog box, click the radio button beside Update or Initialize License Settings from Update File.
Note When you registered the Cisco Unity Voice Mail system on Cisco.com, you received an e-mail containing an attached file with an activation code for the system key. The instructions in the e-mail tell you how to save the activation code and use it. If you do not have an activation code, see the "Registering for an Activation Code" section.
Step 11 Click Browse, and locate the Unity Activation Code folder on the c: drive.
Step 12 Click the activation code file in the folder, and click Open.
Step 13 In the System Key dialog box, click Next.
Step 14 Click View Settings to see your licensing options and features.
Step 15 In the License Settings dialog box, verify that your system key is correctly programmed for your installation. Click OK, and click Next.
Note If the system key is not set up correctly, do not proceed further. Call Cisco Systems to resolve the problem.
Step 16 In the User Information screen, enter the system name and company information. Click Next.
Step 17 In the Choose Destination Folder screen, keep the default entry (c:\Commserver), and click Next.
Step 18 In the Select Features screen, check only the Install Unity check box. Do not check the Install voice card software check box. Click Next.
Step 19 In the Select Country screen, select the appropriate country (United States). Click Next.
Step 20 In the Select Program Group screen, click the radio button beside Create new folder. Unity should appear in the field. Click Next.
Step 21 In the Unity Languages screen, make sure that English (United States) is checked. Click Next.
Step 22 In the Select Default Languages screen, make sure that all three options show English (United States) or whatever was purchased. Click Next.
Note Some features are available only if the system key is programmed for them.
Step 23 In the Select Keypad Map screen, click the appropriate option for your organization. The default choice is Map Q to the 7 key, Z to the 9 key. Click Next.
Step 24 In the Select Switch screen:
•Click the drop-down arrow in the Manufacturer field, and choose CISCO.
•In the Model field, CALLMANAGER should appear.
•In the Version field, 3.0(1) or later should appear.
•In the Integration field, TAPI should appear.
•Click Next.
Step 25 In the Confirm Installation screen, notice the caution advising you not to cancel the installation after it has started. Click Next. The installation takes from 30 to 40 minutes.
Step 26 When the installation is complete, check the Yes, I want to restart my computer now check box.
Step 27 Remove the Cisco Unity Voice Mail Application CD from the CD-ROM drive.
Step 28 Click Finish. The SPE restarts to accept all the changes.
Removing the Default USB Driver
If you begin the Cisco Unity Voice Mail installation and the system key is not recognized, you might need to remove the Windows default USB driver and reinstall the Security Key Setup.
Follow these steps to remove the USB driver:
Step 1 Remove the system key from the USB port on the SPE.
Step 2 Choose Start > Settings > Control Panel > System.
Step 3 In the System Properties dialog box, click the Hardware tab.
Step 4 Click Device Manager.
Step 5 In the Device Manager dialog box, expand Universal Serial Bus controllers.
Step 6 Right-click Rainbow USB SuperPro, and click Uninstall.
Step 7 In the Confirm Device Removal dialog box, click OK.
Step 8 Close the Device Manager dialog box, the System Properties dialog box, and Control Panel.
Reinstalling the USB System Key Driver
After removing the default USB driver, reinstall the USB system key driver by following these steps.
Note You must install the USB system key driver before you insert the system key into the USB port; otherwise, the SPE might not recognize the key properly.
Step 1 With the Cisco Unity Voice Mail Application CD in the CD-ROM drive, choose Start > Run, and click Browse.
Step 2 Locate the CD-ROM drive (D:\), and click the SecurityKeySetup folder.
Step 3 In the open folder, double-click the Setup.exe file. It appears in the Open field in the Run dialog box.
Step 4 Click OK to start the InstallShield Wizard.
Step 5 In the wizard Welcome screen, click Next.
Step 6 In the Program Maintenance screen, choose the Modify radio button. Click Next.
Step 7 In the Custom Setup screen, click USB System Driver. Click Next.
Step 8 In the Ready to Modify the Program screen, click Install.
Step 9 In the InstallShield Wizard is Completed screen, click Finish.
Step 10 Insert the USB system key in one of the USB ports on the SPE. The key is automatically detected with the appropriate driver.
Step 11 Continue with Step 4 of the installation procedures in the "General Setup of Cisco Unity Voice Mail" section.
Site-Specific Setup of Cisco Unity Voice Mail
The second part of the installation setup is site specific and has different procedures for Microsoft Exchange 2000 and MS Exchange 5.5. Only Microsoft Exchange 2000 is supported with the integration of Cisco Unity Voice Mail and the Cisco ICS 7750.
Follow these steps to complete the installation:
Step 1 Log in to the SPE, using the domain administrator account with the required rights.
Step 2 On the Windows Desktop, double-click the Configuration Setup icon.
Step 3 In the 3.0 Unity Configuration Welcome screen, click Next.
Step 4 In the Setup screen, choose Microsoft Exchange 2000 as the message store.
Note Only Microsoft Exchange 2000 is supported with the integration of Cisco Unity Voice Mail and the Cisco ICS 7750. Do not choose MS Exchange 5.5.
Step 5 In the Setup screen, choose where you want to create mailboxes.
a. For the Exchange Server field, click the drop-down arrow, and choose your Exchange server name from the list.
b. For the Mail Store field, click the drop-down arrow, and choose the Mailbox Store (your Exchange server) from the list.
Click Next.
Step 6 In the Domain field, click the drop-down arrow, and choose the domain in which you want to create users and distribution lists.
Note If you created custom organizational units for users or distribution lists, click Modify to specify them now. See the "Finishing the Installation Tasks" section.
Step 7 Click Next.
Step 8 In the Administrator Account screen, enter the password for the account with which you are logged in. It should be the same account that you used when you installed Active Directory and Exchange.
Caution Passwords are case sensitive.
Step 9 Click Next.
Step 10 A message appears, stating that "Setup needs to stop Unity Services to continue." Click OK.
Step 11 When the configuration and synchronization are complete, click Finish.
Step 12 In the status bar, check to see whether the Unity icon has a green check mark across it. This means that the server is running.
Caution Leave the Cisco Unity system key in the USB port at all times. If the key is removed, voice mail is not accessible. If the key is removed, you must right-click the Cisco Unity icon on the status bar and stop the Cisco Unity server. Insert the USB system key, and right-click the Cisco Unity icon to restart the server.
Reinstalling Windows 2000 Updates
During installation of the applications on the SPE, it is possible that some of the Windows DLLs were overwritten with older versions. It is recommended that you reinstall the Windows 2000 server Service Pack 2 and the Hot Fixes to ensure that the latest updates are in the system.
Reinstalling Windows 2000 Service Pack 2
Follow these steps to complete the Windows 2000 update. This procedure takes about 5 minutes.
Step 1 Insert the Documentation and Supplemental Files CD in the CD-ROM drive.
Step 2 Choose Start > Run, and click Browse to locate the Supplemental Files folder on the CD.
Step 3 Browse to this file: Supplemental Files/Microsoft/ServicePack/w2ksp2.exe.
Step 4 Click OK to run the w2ksp2.exe. file.
Step 5 Click Browse to locate the c:\temp directory for extracted files, and click OK.
Step 6 In the Windows 2000 Service Pack Setup screen, check Accept the License Agreement, and check the Backup files necessary to uninstall this Service pack at a later time check boxes. Click Install.
Step 7 Click Restart to restart the SPE when the installation is complete.
Reinstalling Windows 2000 Hot Fixes
Follow these steps to install the two Windows 2000 Hot Fixes:
Step 1 Use the Documentation and Supplemental Files CD in the CD-ROM drive.
Step 2 Log in to the domain, using the administrators account.
Step 3 Choose Start > Run, and click Browse to locate the Supplemental Files folder on the CD.
Step 4 Browse to this file:
d:\Supplemental Files/Microsoft/HotFix/q293826_w2k_sp3_x86_en.exe
Step 5 Click OK to run the update file.
Step 6 When the update is complete, click OK to restart the SPE.
Step 7 Browse to this file:
d:\Supplemental Files/Microsoft/HotFix/Q300972_w2k_sp3_x86_en.exe
Step 8 Click OK to run the update file. This update does not require restarting the SPE.
You have completed the installation of the Cisco Unity Voice Mail software and the updates to the system. Next, you will integrate the voice-mail system with Cisco CallManager 3.1 and customize the system.
