Table Of Contents

A - B - C - D - E - F - H - I - J - L - M - N - O - P - R - S - T - U - V - W -

Index

A

adjusting buffers6-27to 6-30

alarm

definition 1-2

major 1-4

minor 1-4

notification 1-3

See LEDs

ASI card

password recovery 5-16

troubleshooting3-29to 3-31

attachment unit interface

See AUI

AUI 7-2

B

BERT 2-22

best practices

IOS CLI 2-13, 3-41

System Manager2-13to2-14, 3-41to 3-42

bit error rate tester

See BERT

BLERT 2-22

block error rate tester

See BLERT

BOOTP 3-35

breakout box 2-22

buffers, adjusting6-27to 6-29

C

cable testers 2-21

CallManager

browser requirements 5-9

DC directory problems 5-14

documentation xxvii

traces 5-10

troubleshooting 5-8

card discovery

MRP 2-10

See ICSConfig

system cards 2-10

Catalyst 3500 Series XL documentation xxviii

caution, described xxii

Cisco Customer Response Applications, documentation xxviii

Cisco ICS 7750 booting problems, troubleshooting3-33to 3-52

Cisco ICS 7750 boot process 3-34

Cisco IP Phone 7960 9-23

Cisco Network Registrar

See CNR

Cisco Unity Voice Messaging

caution 4-7

Cisco Unity Voice Messaging, documentation xxvii

CiscoWorks2000

monitoring with1-28to 1-29

troubleshooting with 2-16

clocking problems

detecting 6-24

isolating 6-24

solutions 6-25

troubleshooting6-22to 6-27

CNR3-35to 3-40

collision 7-2

command conventions xxv

commands

debug6-20to 6-22

rtp send-recv 9-15

show 1-32

show buffers 6-28

show interface ethernet7-3to 7-6

show interface fastethernet7-3to 7-6

show interface serial6-1to 6-17

trace 3-8

community strings 1-21

compression 9-5

configuring Cisco IP Phones 79609-23to 9-29

connections, troubleshooting 2-2

console port, troubleshooting 2-6

conventions, command xxv

D

database tables 2-12

DC directory problems 5-14

debug commands

H.323 9-19

serial and WAN 6-21

VoIP 9-17

delay 9-3

diagnostics

LEDs3-3to 3-7

loopback tests 6-31

performing3-1to 3-8

ping command 3-7

POST 3-1

trace command 3-8

digital multimeters 2-21

digital signal processor

See DSP

digits not recognized, troubleshooting 9-16

documentation

CallManager xxvii

Catalyst 3500 Series XL xxviii

Cisco Customer Response Applications xxviii

Cisco Unity Voice Messaging xxvii

included xxvi

IOS xxix

IP Phones xxvii

power supply, backup xxviii

related xxvi

VIC xxviii

VWIC xxviii

WIC xxviii

DSP 9-14

duplicate IP address 2-4

SSP problem 2-5

E

echo

cancellation 9-4

definition 9-3

troubleshooting9-10to 9-13

EIGRP 8-4

electrical problems, troubleshooting2-2to 2-3

Enhanced Interior Gateway Routing Protocol

See EIGRP

error message

categorical list A-4

content A-2

elements A-2

fan malfunction A-4

listsA-3to A-8

numerical list A-6

syntax A-1

system overheat A-4

Ethernet

definition 7-2

overview7-2to 7-3

Event Manager 1-11

extended ping 6-17

F

fans

troubleshooting3-16to 3-21

Flash-based MRP cards 3-36

See MRP card

MRP300

FMM

controlling LEDs 1-3

definition 2-12

FMMSysLog 2-17

logs 2-12

syslog messages1-5, 2-19to 2-20

troubleshooting 2-12

using2-12to 2-20

fox box 2-22

H

hold queues 6-29

I

ICSConfig

card discovery 2-4

tasks 2-14, 3-41

troubleshooting tool 2-3

ICS System Manager

See System Manager

ICS System Software 4-5

converting core software 4-14

downgrading 4-17

installing 4-10

obtaining 4-6

packages (table) 4-7

in-band monitoring 1-31

Internet Protocol

See IP

IOS

best practices 2-13, 3-41

documentation xxix

IP

addressing8-5to 8-11

definition 8-3

duplicate address 2-4

overview8-1to 8-5

subnets8-7to 8-11

IP Phones

configuring 9-23

documentation xxvii

troubleshooting9-20to 9-23

ISDN, troubleshooting 9-39

J

jitter 9-4

L

latency 9-4

LEDs

alarms 1-4

power supply 3-4

system bootup 3-5

MRP and SSP 3-5

SAP 3-6

SPE 3-5

system cards 3-4

local loopback tests 6-31

logs

copylogfiles.bat 2-8

default configuration 1-8

FMM 2-12

MRP 2-11

SPE 2-9

troubleshooting 2-8

Windows 2000 2-11

loopback tests

local 6-31

remote 6-33

loss 9-5

M

major alarm 1-4

Management Information Base

See MIB

MAU 7-2

media attachment unit

See MAU

MIB

definition 1-18

supported 1-20

minor alarm 1-4

Monitor

Inventory Tree 1-23

Monitorable Fields List 1-24

Monitored Fields List 1-25

monitoring system cards 1-22

polling 1-26

viewing system data 1-27

monitoring

in-band 1-31

out-of-band 1-31

monitoring tools

Cisco IOS software 1-30

CiscoWorks20001-28to 1-29

Event Manager 1-11

System Manager 1-22

MRP card

bootup problems 2-10

illustration 3-26

MRP200 3-39

bootup and discovery 3-39

MRP300 3-36

bootup and discovery 3-36

See Flash-based MRP cards

password recovery 5-16

See LEDs

troubleshooting3-29to 3-31

troubleshooting commands 3-52

multiservice route processor card

See MRP card

N

network analyzer 2-23

network monitors 2-23

noise 9-5

note, described xxii

O

one-way voice problems

troubleshooting 9-14

Open Shortest Path First

See OSPF

optical time domain reflectometers

See OTDRs

organization, document xviii

OSPF 8-5

OTDRs 2-22

out-of-band monitoring 1-31

P

password recovery

on ASI card 5-16

on MRP 5-16

on SPE 5-15

on SSP5-17to 5-21

peripherals

CD-ROM drive C-2

connecting C-3

keyboard C-2

monitor C-2

mouse C-2

removing C-7

ping

command 3-7

extended 6-17

POST 3-1

power-on self-test

See POST

power supply

illustration 3-12

See LEDs

troubleshooting3-13to 3-15

power supply, backup, documentation xxviii

priority queuing 6-30

protocol analyzer

See network analyzer

protocols

EIGRP 8-4

IP 8-3

OSPF 8-5

RIP 8-4

TCP 8-2

UDP 8-2

publications

See documentation

R

recovering passwords5-14to 5-21

reimaging

preparation B-8

procedures B-11

process B-6

requirements B-2

scenarios B-5

troubleshooting B-14

remote loopback tests 6-33

resetting system cards

using the SAP 3-28

using the SSP 3-27

RIP 8-4

Routing Information Protocol

See RIP

S

SAP card

illustration 3-10

See LEDs

troubleshooting 3-11

serialization 9-4

show buffers command 6-28

show commands, using 1-31

show interface ethernet commands

fields7-5to 7-6

output 7-4

syntax 7-3

show interface fastethernet commands, syntax 7-3

show interface serial commands

carrier transitions 6-17

input drops 6-11

input errors 6-11

interface resets 6-16

interface status6-5to 6-9

output 6-3

output drops 6-10

syntax 6-2

signal input/output, troubleshooting 2-6

Simple Network Management Protocol

See SNMP

SNMP

community strings 1-21

components 1-16

definition 1-16

traps 1-20

SPE card

illustration 3-22

maximum support 3-23

password recovery 5-15

See LEDs

troubleshooting3-23to 3-24

SSP card

boot problems 3-51

illustration 3-26

password recovery5-17to 5-21

See LEDs

SSP Manager 5-7

troubleshooting 3-32

troubleshooting commands 2-9

syslog messages

Event Manager 1-6

facility types 1-7

FMM2-19to 2-20

format 1-6

severity levels 1-8

System Manager 1-3, 1-5

syslog server

changing logging 1-10

default logging configuration 1-9

system alarm processor card

See SAP card

System Manager

best practices2-13to2-14, 3-41to 3-42

error codes (table) 5-3

ICSConfig 5-2

log files 5-4

monitoring with 1-22

See logs

syslog messages 1-3

troubleshooting 5-2

ICSConfig 2-3

system message logging, message format 1-6

system processing engine card

See SPE card

system switch processor card

See SSP card

T

T1 trunks, troubleshooting 9-38

TAC

collecting information for 2-24

TCP 8-2

TDRs 2-22

time domain reflectometers

See TDRs

trace command 3-8

Transmission Control Protocol

See TCP

transmit clock, inverting 6-27

transport protocols8-1to 8-3

traps 1-2, 1-20

troubleshooting

ASI card3-29to 3-31

CallManager 5-8

Cisco ICS 7750 booting problems3-33to 3-52

clocking problems6-22to 6-27

CNR 2-10

connections 2-2

console port 2-6

crackling sounds 9-10

digits not recognized 9-16

echo9-10to 9-13

electrical problems2-2to 2-3

ethernet media7-7to 7-9

fans3-16to 3-21

IP Phones9-20to 9-23

ISDN 9-39

LEDs3-3to 3-7

MRP card3-29to 3-31

troubleshooting commands 3-52

one-way voice 9-14

power supply3-13to 3-15

SAP card 3-11

See ICSConfig, logs

signal input/output 2-6

SPE card3-23to 3-24

SSP card 3-32

System Manager 5-2

T1 trunks 9-38

TCP/IP8-11to 8-20

using ICSConfig 2-3

VIC 9-34

VWIC 9-34

WIC3-29to 3-31

troubleshooting tools

BERT 2-22

BLERT 2-22

breakout box 2-22

cable testers 2-21

digital multimeters 2-21

fox box 2-22

network analyzer 2-23

OTDRs 2-22

See FMM, ICSConfig, logs

TDRs 2-22

volt-ohm meters 2-21

trunk guidelines 9-37

U

UDP

advantages 8-3

definition 8-2

uninterruptible power supply

See UPS

UPS

connecting and powering up 1-33

monitoring1-33to 1-39

monitoring through Ethernet 1-35

monitoring through serial connection 1-34

User Datagram Protocol

See UDP

V

VIC

documentation xxviii

troubleshooting 9-34

Voice Activation Detection (VAD) 9-8

voice interface card

See VIC

voice traffic 9-2

compression 9-5

debugging commands 9-17

delay 9-3

echo 9-3

echo cancellation 9-4

jitter 9-4

latency 9-4

quality issues 9-5

serialization 9-4

voice activation detection 9-8

voice WAN interface card

See VWIC

VoIP 9-2

volt-ohm meters 2-21

VWIC

documentation xxviii

troubleshooting 9-34

W

WAN interface card

See WIC

WIC

documentation xxviii

troubleshooting3-29to 3-31