Table Of Contents
Preface
Document Objectives
Audience
Scope
Document Organization
Documentation Suite
Cisco MGC Documentation
Cisco Element Manager Framework Documentation
Billing and Measurements Server Documentation
H.323 Signaling Interface Server
Cisco SS7 Interconnect for Voice Gateways Solution Documentation
Document Conventions
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Preface
Document Objectives
This user guide provides the information you need to install, configure, and use the Cisco Media Gateway Controller Node Manager (Cisco MNM). It also contains reference information that might be needed by administrators, service technicians, and users.
Note 
The Cisco PGW 2200 PSTN Gateway (hereafter referred to as Cisco PGW 2200) was formerly called the Cisco VSC3000. Some parts of this document may use this older name.
Audience
This document is designed for:
•System administrators who install and configure Cisco MNM
•Network Operations Center (NOC) personnel who use Cisco MNM to monitor the network and respond to events and alarms
Scope
This document describes Cisco MNM in the context of the Cisco Element Management Framework (Cisco EMF).
Cisco MNM enhances some capabilities of Cisco EMF. Your product ships with Cisco MNM and Cisco EMF documentation, which are necessary to be proficient with Cisco MNM.
Document Organization
This document contains the following chapters:
Table 1 Document Contents
Chapters
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Title
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Content
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Chapter 1
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Overview of Cisco Media Gateway Controller Node Manager
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This chapter provides an overview of Cisco MNM and the various tasks you perform.
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Chapter 2
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Planning and Installation
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This chapter contains information about hardware and software requirements for Cisco MNM and instructions for installing the software.
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Chapter 3
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Configuring Network Devices for Management
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This chapter shows you how to configure each network device so that it can be managed by Cisco MNM.
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Chapter 4
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Getting Started with Cisco MNM
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This chapter describes Cisco MNM concepts.
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Chapter 5
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Setting Up Cisco MNM Security
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The administrator must set up security for the system and users. Cisco MNM provides a number of security features necessary for a typical service provider's environment, such as user login IDs and alphanumeric passwords and per-user privileges and control of administrative functions. This chapter shows you how to set up defaults for users and security for the system.
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Chapter 6
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Deploying Your Network in Cisco MNM
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Cisco MNM provides two methods to deploy Cisco Media Gateway Controller (MGC) nodes and child objects: manual and seed file. This chapter shows you how to deploy using either method.
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Chapter 7
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Managing Faults with Cisco MNM
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Cisco MNM provides fault management of the Cisco MGC, including the Cisco MGC host, Cisco SLT, and LAN switch. This chapter shows you how to view, acknowledge, and clear alarms for an object.
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Chapter 8
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Managing the Performance of Cisco MNM Devices
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Cisco MNM collects performance information from the Cisco MGC node, allowing you to monitor the health and performance of the network. Cisco MNM allows you to view performance data associated with a given object and graph that data over time. This chapter shows you how to monitor performance data.
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Chapter 9
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Other Network Management Tasks
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This chapter describes other network tasks, including routine network management tasks, how to view a variety of different information about network devices, and how to do diagnostics.
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Chapter 10
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Cisco MNM System Administration
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Descriptions of common system administration tasks and how to troubleshoot common problems.
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Appendix A,
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Alarm Message Reference
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Reference information for Chapter 7.
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Appendix B,
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Performance Measurements Reference
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Reference information for Chapter 8..
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Appendix C,
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Troubleshooting Cisco MNM
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|
Documentation Suite
Consult the following related documentation for additional information about the Cisco MGC software.
Cisco MGC Documentation
The following documentation is available for the Cisco MGC Release 9 at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/index.htm:
• Cisco Media Gateway Controller Software Release 9 Installation and Configuration Guide
• Cisco Media Gateway Controller Software Release 9 Provisioning Guide
• Cisco Media Gateway Controller Software Release 9 Dial Plan Guide
• Cisco Media Gateway Controller Software Release 9 MML Command Reference
• Cisco Media Gateway Controller Software Release 9 Messages Reference Guide
• Cisco Media Gateway Controller Software Release 9 Operations, Maintenance, and Troubleshooting Guide
• Cisco Media Gateway Controller Hardware Installation Guide
• Regulatory Compliance and Safety Information for the Cisco Media Gateway
• Cisco Media Gateway Controller Software Release 9 Billing Interface Guide
• Cisco MGC Software Release 9.0(3)T Feature Modules
• Cisco Media Gateway Controller Management Information Base (MIB) Guide
• Cisco Media Gateway Controller Software Release Notes
• Cisco Signaling Link Terminal
•Voice Services Provisioning Tool Release 2.3(1) User's Guide
• Release Notes for VSPT for Release 2.3(1)
If you are using Cisco MGC Release 7, you can find documentation at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel7/index.htm. If you are using Cisco MGC Release 9, you can find the documenation at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/index.htm and on the Cisco documentation CD that ships with your software.
Cisco Element Manager Framework Documentation
Consult the following related documentation for additional information about the Cisco Element Manager Framework (Cisco EMF):
•Cisco Element Management Framework Installation and Administration Guide at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cemf/3_2/install/index.htm
•Cisco Element Management Framework Release Notes at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cemf/3_2/release/index.htm
•Cisco Element Management Framework User Guide at http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cemf/3_2/user/index.htm
Billing and Measurements Server Documentation
Consult the following related documentation for additional information about the Billing and Measurements Server (BAMS):
•Billing and Measurements Server (BAMS) Phase 2 User's Manual at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/bams2/
•Billing and Measurements Server (BAMS) Phase 3.1 User's Manual at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/bams3/
H.323 Signaling Interface Server
Consult the following related documentation for information about the H.323 Signaling Interface (HSI) Server:
•Cisco H.323 Signaling InterfaceUser Guide at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/h323rel9/
Cisco SS7 Interconnect for Voice Gateways Solution Documentation
Consult the following related documentation for information about the Cisco SS7 Interconnect for Voice Gateways solution:
•solution documentation at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/soln/voip20/index.htm
•Individual components documentation at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/soln/voip20/compo/index.htm
Document Conventions
Command descriptions use the following conventions:
boldface font
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Commands and keywords are in boldface.
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italic font
|
Arguments for which you supply values are in italics.
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[ ]
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Elements in square brackets are optional.
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{ x | y | z }
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Alternative keywords are grouped in braces and separated by vertical bars.
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[ x | y | z ]
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Optional alternative keywords are grouped in brackets and separated by vertical bars.
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string
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A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.
|
Screen examples use the following conventions:
screen font
|
Terminal sessions and information the system displays are in screen font.
|
boldface screen font
|
Information you enter is in boldface screen font.
|
italic screen font
|
Arguments for which you supply values are in italic screen font.
|
| |
Highlights an important line of text in an example.
|
^
|
Represents the key labeled Control or Ctrl. For example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
|
< >
|
Nonprinting characters, such as passwords, are in angle brackets.
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[ ]
|
Default responses to system prompts are in square brackets.
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!, #
|
An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.
Tip Means the following information might help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.
Caution Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:
•http://www.cisco.com/public/ordsum.html
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
