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Cisco Media Gateway Control Node Manager User's Guide, 2.3.1
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Preface
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Overview of Cisco MGC Node Manager
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Planning and Installation
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Configuring Network Devices
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Getting Started with Cisco MGC Node Manager
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Setting Up Security
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Deploying Your Network
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Managing Faults with Cisco MNM
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Managing Performance of Cisco MNM Devices
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Other Network Management Tasks
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System Administration
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Appendix A - Alarm Message Reference
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Appendix B - Performance Measurements Reference
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Appendix C - Troubleshooting
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Table Of Contents
Other Network Management Tasks
Performing Routine Network Management
Procedures for Getting Started
Using Cisco MNM To Launch Device Configuration
Viewing or Modifying Account and SNMP Information
Viewing Properties for Devices and Their Components
Common Functionality in Properties Dialog Boxes
The Properties Dialog Box Toolbar
Viewing Properties for Devices
About the Device Properties Dialog Box
Viewing Properties for Interfaces
About the Serial, Ethernet, Loopback, and SCO/SLO Interface Properties Dialog Box
About the TDM Interface Properties Dialog Box
About the Cisco LAN Switch Port Properties Dialog Box
About the Cisco LAN Switch VLAN Properties Dialog Box
Viewing Properties for the Cisco SLT SS7 MTP2 Channel
About the SS7 MTP2 Channel Properties Dialog Box
Monitoring Cisco MGC Host, HSI Server, and BAMS File Systems
About the File System Properties Dialog Box
Viewing System Component Properties
About the System Components Properties Dialog Boxes
Viewing Dial Plan Component Properties
About the Dial Plan Properties Dialog Boxes
Viewing Signaling Component Properties
About the Signaling Components Properties Dialog Boxes
Viewing Trunk Group Component Properties
About the Trunk Group Properties Dialog Box
About the Diagnostics Dialog Box
Other Network Management Tasks
This chapter provides information on the following:
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Performing Routine Network Management
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Performing Routine Network Management
This section presents checklists of routine procedures for network management using Cisco MNM. Because Cisco MNM is used in many different types of situations, no single checklist can describe optimal procedures for all cases. The information here is designed to help guide your thinking about your own management routines, tailored to your particular network and users.
Procedures for Getting Started
Routine Daily Procedures
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(Ongoing) Monitor the network for changes in status.
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See "Managing Faults with Cisco MNM," for details.
After identifying the alarm, use diagnostics to diagnose the problem. See the "Using Diagnostic Tools" section.
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If the network is not monitored continuously, look at alarms that came in overnight, specifically:
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Work from the most severe alarm to the least severe.
Investigate active alarms as described in the previous task.
Alternatively, in the Map Viewer, right-click the Cisco MGC host object and choose Properties, then click the Software tab. See the "Viewing Properties for Devices" section for details.
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Check the health of the devices assigned to you:
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If you cannot access a device, in the Map Viewer, right-click the device object, and choose Tools > [Device name] Diagnostics. On the General tab, click IP Ping or SNMP Ping. See the "Using Diagnostic Tools" section for details.
Monitor the following important network properties:
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Check the amount of disk space available on the Cisco MGC host. Pay special attention to root (/) and opt directories.
Monitor the file system. In the Map Viewer, right-click the Cisco MGC host object and choose File Systems. See the "Monitoring Cisco MGC Host, HSI Server, and BAMS File Systems" section for details.
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Check the amount of virtual memory available on the Cisco MGC host.
In the Map Viewer, right-click the Cisco MGC host object and choose Devices > Virtual Memory Properties. See the "Viewing System Component Properties" section for details.
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Check the status of trunks.
Check status: In the Map Viewer, right-click the Trunking folder and choose Properties, then click the Status tab.
Verify trunk group : In the Map Viewer, right-click the BAMS and choose Properties, then click the Status tab.
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Check CPU usage on the Cisco MGC host.
In the Map Viewer, right-click the Cisco MGC host object and choose Devices > Processor Properties. See the "Viewing System Component Properties" section for details.
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Check the number of processes running on the Cisc MGC host. Generally, there should not be more than 60 to 70 processes running.
To see the number of processes: In the Map Viewer, right-click the Cisco MGC host object and choose Properties, then click the Software tab. The number of processes is displayed at the bottom of the dialog box. See the "Viewing Properties for Devices" section for details.
To view the status of processes: In the Map Viewer, right-click the device object and choose Tools > MGC Host Diagnostics. On the General tab, click Process Status. See the "Using Diagnostic Tools" section for details.
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Check the number of users on the Cisco MGC host.
In the Map Viewer, right-click the Cisco MGC host object and choose Properties, then click the Software tab. See the "Viewing Properties for Devices" section for details.
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Cisco SLTs: Check memory used and RAM.
In the Map Viewer, right-click the Cisco SLT object, choose Properties, and click the Memory tab. See the "Viewing Properties for Devices" section for details.
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For traffic engineering, look at trunk group measurements to identify when the network is reaching circuit capacity.
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(As needed) Deploy new devices and delete obsolete devices.
Routine Weekly Procedures
Using Cisco MNM To Launch Device Configuration
From Cisco MNM, you can launch configuration tools for the Cisco MGC node devices. Specifically, you can launch:
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Launching Configuration Tools
You can launch configuration tools for various devices from the Cisco MNM Map Viewer, as shown in Table 9-1.
Use the following procedure to launch a configuration tool:
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The application opens.
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Use the following procedure to launch a Telnet session or an X-terminal window to use UNIX, OSI, and MML commands:
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A Telnet or X-terminal window opens, and you are connected to the selected device.
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Viewing or Modifying Account and SNMP Information
You can view the account and SNMP information that resides in the Cisco MNM database for any of the following Cisco MGC node devices:
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Account information and SNMP read and write community strings are defined when a device is deployed. If the actual device information changes—for example, if a password is changed—you can modify it to update the Cisco MNM database. The changed information is used in device rediscovery.
Use the following procedure to view or change account or SNMP information in the Cisco MNM database:
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The Accounts dialog box appears.
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About the Accounts Dialog Box
The Accounts dialog box displays login and SNMP information for the selected network device. This information is used when the device is rediscovered. The Accounts dialog box contains the Accounts tab and the SNMP tab.
By default, the Accounts dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes when dynamic updating is off.
The Accounts Dialog Box Toolbar
The toolbar (see Figure 9-1) contains buttons for these functions:
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Dynamic updates are displayed in blue. When an update occurs, the dialog box moves in front of other open Cisco MNM windows. Click the Acknowledge button to acknowledge you have seen changes and remove the blue highlighting.
Figure 9-1 Accounts Dialog Box Toolbar
The Accounts Tab
The Accounts tab contains the following fields:
Login ID—The login ID defined in the Cisco MNM database.
Password—The password defined in the Cisco MNM database.
Root or Enable Password—The root or enable super-user password defined in the Cisco MNM database.
The SNMP Tab
The SNMP tab contains the following fields:
Read Community—SNMP read-community string.
Write Community—SNMP write-community string.
Timeout (seconds)—The number of milliseconds the system attempts to connect remotely when performing an SNMP operation before timing out. The default value is 5000.
Retries—The number of times the system attempts to connect when performing an SNMP operation. The default value is 2.
Varbinds/Packet—The number of varbinds sent in a single packet to an SNMP agent. The default value is 5.
SNMP Version—The version of SNMP running on this device.
Viewing Properties for Devices and Their Components
You can view properties for any of the Cisco MGC node devices and for their major components.
You can view properties for the following devices, as described in the "Viewing Properties for Devices" section:
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You can view properties for Serial, Ethernet, and TDM interfaces, as described in the "Viewing Properties for Interfaces" section.
You can view properties and monitor the usage of the Cisco MGC host, HSI server, and BAMS file systems, as described in the "Monitoring Cisco MGC Host, HSI Server, and BAMS File Systems" section.
You can view properties for system components (disk partitions, processor, RAM, and virtual memory) of the Cisco MGC host, HSI server, and BAMS, as described in the "Viewing System Component Properties" section.
You can view properties for the following Cisco MGC node components:
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All Properties dialog boxes share the basic functionality described in the next section, "Common Functionality in Properties Dialog Boxes" section.
Common Functionality in Properties Dialog Boxes
All Properties dialog boxes display dynamically updated information and provide similar functionality, with the main functions accessible from a toolbar. If a Properties dialog box is opened for more than one component, a list box on the left side of the dialog box lists the available components. The Properties information applies to the selected component.
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The Properties Dialog Box Toolbar
In every Properties dialog box (see Figure 9-2), a toolbar contains buttons for these functions:
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In addition, because the File System dialog box includes settings that you can modify to change how the file system is monitored, the File System Properties dialog box contains a Save button (see Figure 9-3).
Dynamic updates are displayed in blue. When an update occurs, the dialog box moves in front of other open Cisco MNM windows. Click the Acknowledge button to acknowledge you have seen changes and remove the blue highlighting.
Figure 9-2 Device Properties Dialog Box Toolbar
Figure 9-3 File System Properties Toolbar with Save button
Viewing Properties for Devices
You can view properties for any of the Cisco MGC node devices:
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Property fields vary with the device.
Use the following procedure to view properties for a device:
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The Properties dialog box appears.
If you have selected more than one device, choose the desired device in the list box on the left side of the dialog box.
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About the Device Properties Dialog Box
The Properties dialog box contains a toolbar and tabs displaying various categories of device properties. The contents of tabs varies with the device type.
By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off. All fields are display-only.
See the "Common Functionality in Properties Dialog Boxes" section for more information on dialog box functionality.
The General Tab
The General tab contains the following display-only fields:
Management Address—Network management IP address.
System Name—Administratively assigned name for the device.
Location—Physical location of the device.
Contact—Contact person or organization and brief contact information, such as phone number.
(BAMS, HSI server, and Cisco MGC only) System Status—Current operational status of the device. Values are Active, Standby, Outage, Error, and Other.
Up-time—Time since the device was initialized.
Description—Description of the device.
The Details Tab
The Details tab contains the following fields:
For the Cisco MGC , HSI server, and BAMS
Hardware Model—Hardware model for the device.
OS Version—Version of the operating system.
OS Release—Release level of the operating system.
Host ID—Host ID.
Memory Size—Amount of physical main memory.
System Date—Local time and day on the host.
Last Boot Time—Time the machine was last booted.
For the Cisco SLT and Cisco LAN Switch
Model—Chassis type.
Chassis ID—Unique identifier for the chassis (Cisco SLT) or serial number (Cisco LAN switch).
For the Cisco SLT only
Hardware Version—Chassis hardware revision level.
ROM System Version—ROM system software version.
ROM Monitor Version—ROM monitor version.
For the Cisco LAN switch only
Fan Status—Status of the fan. Values are OK, Other, Minor Fault, and Major Fault.
Details area
System Type—Chassis system type.
Backplane Type—Chassis backplane type.
Power Supply area
Status (Primary and Secondary)—Power supply status. Values are OK, Other, Major Fault, and Minor Fault.
Type (Primary and Secondary)—Type of power supply.
The Host, HSI, or BAMS Tab (Cisco MGC host, HSI server, or BAMS)
The Cisco MGC Host or BAMS tab contains the following fields:
In the Call Agent or BAMS Software area, information about the software:
Host or BAMS Version—Software version.
Patch Level—Patch level of the software.
(Cisco MGC only) Host Vendor—Vendor of the host software.
Home Directory—Software home directory.
(Cisco MGC only) Active Config Name—Name of the active MML configuration, if any.
(Cisco MGC only) Desired State—Desired state of the platform, such as standalone.
(Cisco MGC only) Switch Type—Switching configuration of the host.
In the Failover area, Failover Peer Addresses A and B—IP address of each of the failover machines.
The Network Tab (all)
The Network tab contains the following fields:
IP addresses configured on the device—IP addresses from the IP address table. A device can have more than one IP address.
IP Address—IP address of the selected entity
Net Mask—Subnet mask associated with the IP address.
Interface Index—Interface on which the IP address is configured.
The Cisco LAN switch also contains these fields:
Broadcast Address—The broadcast address of the switch.
Net Mask—The net mask of the chassis.
Booted Image—The name of the image from which the system was booted.
Last Configuration Change—Time (in hundredths of a second) since the configuration of the system was last changed.
The Cisco MGC host also contains a Configuration area:
IP addresses configured on the Call Agent—Cisco MGC host network addresses.
The Software Tab (Cisco MGC host, HSI server, and BAMS)
The Software tab contains the following fields describing software installed on the device:
The software running on the selected device—A list of installed software. Select the software whose details you want to view.
Name—Name of the selected software.
Parameters—Parameters supplied to the software when it was run.
Path—Location from where the software was run.
Type—Type of software, such as operating system or device driver.
Status—Status of the running software. Values are Running, Runnable, Not Runnable, and Invalid.
These fields apply to the Cisco MGC host overall:
Number of Processes—Actual: Number of process contexts currently running. Maximum: Number of process contexts this system can support.
Number of Users—Actual: Number of user sessions for which this host is storing information. Maximum: Number of user sessions this host can support.
The Memory Tab (Cisco SLT and Cisco LAN Switch)
Memory Pool—A list of memory pools supported by the device. Select the memory pool whose details you want to view.
Pool Name—Name assigned to the selected memory pool, such as DRAM.
Memory Used—Number of memory pool bytes that are currently in use by applications.
Memory Free—Number of memory pool bytes that are unused.
Largest Free—Largest number of contiguous bytes that are currently unused.
Cisco SLT only:
Configuration Memory—Bytes of nonvolatile configuration memory In Use/Total bytes of nonvolatile configuration memory.
Processor RAM—Bytes of RAM available to the CPU.
The Configuration Tab (Cisco SLT)
History area
Configuration events on the device—List of configuration events in the device history. Select a device to view its details.
Event Time:
Source—Source of the selected configuration event.
Destination—Configuration data destination for the event.
Image Name—Name of the system boot image.
Reason for Last Reload—Reason the system was last restarted.
Running Last Changed—Value of system uptime (sysUpTime) when the running configuration was last changed.
Startup Last Changed—Value of system uptime when the startup configuration was last saved.
Running Last Saved—Value of system uptime when the running configuration was last saved.
The Poll Tab (BAMS)
Poll information—Poll table.
Host Name (primary and secondary)—Cisco MGC host for this BAMS.
Prefix (primary and secondary)—Prefix for data files on the host.
Suffix (primary and secondary)—Suffix for data files on the host.
Remote Directory (primary and secondary)—Remote directory on the host.
Action—Action to perform after polling.
Interval—Polling unit (in minutes). Default value is 10.
Timeout—Timeout for file transfer. Default value is 10.
Maxtries—Maximum number of retries on each file. Default value is 3.
Viewing Properties for Interfaces
You can view properties for serial, Ethernet, loopback, and TDM interfaces of the various Cisco MGC node devices. You can view properties for the ports, VLAN, and SCO/SLO interfaces of the Cisco LAN switch.
Use the following procedure to view properties information for interfaces:
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The Properties dialog box appears.
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Check device properties. See the "About the Serial, Ethernet, Loopback, and SCO/SLO Interface Properties Dialog Box" section and the "About the TDM Interface Properties Dialog Box" section for details on interface properties.
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About the Serial, Ethernet, Loopback, and SCO/SLO Interface Properties Dialog Box
The Serial, Ethernet, Loopback, and SCO/SLO Interface Properties dialog boxes contain a toolbar and a General and Details tab. All fields are display-only.
By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality.
The General Tab
The General tab contains the following display-only fields:
(Ethernet, Loopback, and SCO/SLO) Physical Address—The interface address at the protocol sublayer.
Description—A description of the interface.
System Name—The administratively-assigned name for the interface.
Interface Type—The type of interface, such as FDDI.
Admin Status—The desired state of the interface. Values are Up, Down, or Testing.
Operational Status—The current operational state of the interface. Values are Up, Down, Testing, Unknown, Dormant, Not Present, and Lower Layer Down.
The Details Tab
The Details tab contains the following fields:
Interface Index—Index of this interface in the interface table (ifTable).
MTU—Size of the largest packet that can be sent or received on the interface.
(Ethernet, Serial, SCO/SLO only) Speed—Estimated speed of the interface, in bits per second.
Last Change—Time at which an interface was last created or deleted.
About the TDM Interface Properties Dialog Box
The TDM Interface Properties dialog box contains a toolbar and a General and Details tab. All fields are display-only.
By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge thatyou have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality.
The General Tab
The General tab contains the following display only fields:
Description—A description of the interface.
System Name—The administratively assigned name for the interface.
Circuit ID—Transmission vendor's circuit identifier.
Speed—Estimated speed of the interface, in bits per second.
Interface Index—Index of this interface in the interface table (ifTable)
Interface Type—The type of interface, such as FDDI.
Line Type—DS1 line type.
Line Coding—Variety of Zero Coding Suppression used on the link.
Last Change—Time at the last creation or deletion of an interface.
The Details Tab
The Details tab contains the following fields:
Status area
Admin Status—The desired state of the interface. Values are Up, Down, and Testing.
Operational Status—The current operational state of the interface. Values are Up, Down, Testing, Unknown, Dormant, Not Present, and Lower Layer Down.
Line Status—Alarm status of the line.
Configuration area
Signal Mode—Signaling mode. Values are None, Robbed bit, Bit oriented, and Message oriented.
Send Code—Type of code sent across the interface. Values are No code, Line code, Payload code, and Reset code.
Facilities Data Link—Use of the facilities data link.
Loopback Config—Loopback configuration of the interface. Values are No loop, Payload loop, line loop, and other loop.
Transmit Clock Source—Source of the transmit clock. Values are Loop timing, local timing, and through timing.
About the Cisco LAN Switch Port Properties Dialog Box
The Port Properties dialog box contains a toolbar and a General, Details, and VLAN tab. All fields are display-only.
By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality.
The General Tab
The General tab contains the following display-only fields:
Physical Address—The interface address at the protocol sublayer.
Description—A description of the interface.
System Name—The administratively assigned name for the interface.
Interface Type—The type of interface, such as FDDI.
Admin Status—The desired state of the interface. Values are Up, Down, and Testing.
Operational Status—The current operational state of the interface. Values are Up, Down, Testing, Unknown, Dormant, Not Present, and Lower Layer Down.
MTU—Size of the largest packet that can be sent or received on the interface.
Last Change—Time at the last creation or deletion of an interface.
The Details Tab
The Details tab contains the following fields:
Port Name—Name of the port.
Port Type—Type of physical layer medium dependent interface on the port.
Port Status—Current operational status of the port. Values are Up, Down, Testing, Unknown, Dormant, Not Present, and Lower Layer Down.
Duplex—Indicates if port is operating in half-duplex, full-duplex, disagree, or auto-negotiation mode.
Span Tree Fast Start—Whether the port is operating in span tree fast mode. Values are Enabled and Disabled.
Desired Speed—Desired speed of the port, in bits per second.
Speed—Estimated speed of the interface, in bits per second.
The VLAN Tab
The VLAN tab contains the following fields:
VLAN Number—Number assigned to the port.
Switching Priority—Priority level the port uses to access the switching media. Values are Normal, High, and Not Applicable.
Admin Status—Indicates whether the port will be assigned to a VLAN statically or dynamically. Values are Static and Dynamic.
Operational Status—Current VLAN status of the port. Values are Inactive, Active, Shutdown, and VLAN Active Fault.
About the Cisco LAN Switch VLAN Properties Dialog Box
The VLAN Properties dialog box contains a toolbar and the fields described below. All fields are display-only.
By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality.
Fields:
System Name—The administratively assigned name for the interface.
Spanning Tree Enabled—Whether spanning tree protocol is enabled for this VLAN.
Viewing Properties for the Cisco SLT SS7 MTP2 Channel
Use the following procedure to view properties information for the MTP2 channel:
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The SS7 MTP2 Properties dialog box appears.
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About the SS7 MTP2 Channel Properties Dialog Box
The Cisco SLT SS7 MTP2 Channel Properties dialog box contains a toolbar and the fields described below. All fields are display-only.
By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more information on dialog box functionality.
Channel Number—MTP2 channel number
Link Status—Overall status of the link
Alignment Error Rate Monitor—Status of the alignment error rate monitor state machine
Signal Unit Error Monitor—Status of the signal unit error monitor (SUERM)
Transmission Control—Status of the initial alignment control state machine
Receive Control—Status of the receive control state machine
Remote Processor Outage—Processor outage status of the remote
Congestion Backhaul—Status of the congestion control state between the Cisco MGC host and the Cisco SLT
Congestion—Status of the congestion control state machine
Monitoring Cisco MGC Host, HSI Server, and BAMS File Systems
You can monitor file systems on the Cisco MGC host, HSI server, and BAMS as follows:
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Use the following procedure to monitor Cisco MGC host, HSI server, or BAMS file systems:
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The File System Properties dialog box appears, displaying file system properties and settings for monitoring the file system.
If there is more than one selected device, the details shown apply to the currently highlighted device. In the list, click the device whose details you want to view or change. See the "About the File System Properties Dialog Box" section for details.
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About the File System Properties Dialog Box
The File System Properties dialog box contains a toolbar and a single tab (General, Monitoring, and Exceptions).
By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality. Unlike other Properties dialog boxes, the File System Properties dialog box includes a toolbar Save button for saving changes to monitoring specifications.
The General Tab
File System—List of file systems for this device. Select a system to view details.
Capacity—Percentage of normally available space that is currently allocated to files on the system.
Used Space—Amount of space allocated to existing files.
Free Space—Total amount of space available for the creation of new files by unprivileged users.
Mount Point—Mount point (directory) of the file system.
The Monitor Tab
File System—List of file systems. Select a system to check or change monitoring settings.
Current Utilization—Percent of disk space currently In Use/Percent full at which an event (alarm) will be triggered for the selected file system. Set alarm severity with Trap Severity.
Poll Interval—Period in seconds when this file system should be checked to see if it exceeds its threshold.
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Threshold Command—Command to execute when the threshold is exceeded.
Trap Severity—Severity of the trap that is sent when the threshold is exceeded. Values are Warning and Critical.
When Above Threshold—Send a trap if the threshold is exceeded. Values are Send Trap and Don't Send Trap. Use Don't Send Trap to turn off notification for the selected file system.
When Below Threshold—Send a trap if the file system usage falls below the threshold. Values are Send Trap and Don't Send Trap. Use Don't Send Trap to turn off notification for the selected file system.
Global Poll Interval—Period in seconds when all file systems should be checked to see if any exceed the threshold.
Poll Now button—Check all file systems for this device immediately.
The Exceptions Tab
File system list box—List of file systems that have exceeded their threshold. Select a file system to view details.
File System—Name of the selected file system.
Threshold—Threshold that has been exceeded.
Current Utilization—Current percent utilization of the file system.
Viewing System Component Properties
You can check properties on the following system components of a Cisco MGC host, HSI server, or BAMS:
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Use the following procedure to view system component properties:
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The dialog box displays information on the selected component's properties. See the "About the System Components Properties Dialog Boxes" section for details.
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About the System Components Properties Dialog Boxes
There are two types of Cisco MGC host, HSI server, and BAMS system component Properties dialog boxes:
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By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality.
Fixed Disk, RAM, and Virtual Memory Properties dialog box
Description—Description of the type and instance of the selected storage device.
Allocation Units—Size in bytes of the data object allocated from this pool.
Space Used—Amount of the storage that is allocated.
Total Size—Size of the total device storage.
Allocation Failures—Number of requests for storage that could not be honored.
Processor Properties dialog box
Description—Description of the processor.
Status—Current operating status. Values are Running, Unknown, Testing, Warning, and Down.
Utilization—Average over the last minute of the percent of time that the processor was active.
Errors—Number of errors detected on this device.
Viewing Dial Plan Component Properties
You can view properties of the following dial plan components of a Cisco MGC node:
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Use the following procedure to view dial plan component properties:
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The dialog box displays information on the selected component's properties. See the "About the Dial Plan Properties Dialog Boxes" section for details.
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About the Dial Plan Properties Dialog Boxes
The various Properties dialog boxes for dial plan components contain a toolbar and the fields described in Table 9-2. By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more information on dialog box functionality.
Viewing Signaling Component Properties
You can view properties of the following signaling components of a Cisco MGC node:
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Use the following procedure to view signaling component properties:
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The dialog box displays information on the selected component's properties. See the "About the Signaling Components Properties Dialog Boxes" section for details.
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About the Signaling Components Properties Dialog Boxes
The various Properties dialog boxes for signaling components contain a toolbar and fields described in tables below for each component type. By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality.
Viewing Trunk Group Component Properties
You can view the properties of trunk group components of a Cisco MGC node such as:
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Use the following procedure to view trunk group component properties:
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The dialog box displays information on the selected component's properties. See the "About the Trunk Group Properties Dialog Box" section for details.
Step 2
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About the Trunk Group Properties Dialog Box
The Properties dialog box for trunk group components contains a toolbar and the fields described in Table 9-9. By default, the Properties dialog is dynamically updated as device information changes. You can use toolbar buttons to turn updating on or off, acknowledge that you have seen updated information, and check for changes as desired when dynamic updating is off.
See the "Common Functionality in Properties Dialog Boxes" section for more on dialog box functionality.
Note
Using Diagnostic Tools
When you need to troubleshoot Cisco MGC node devices, you can use the Diagnostics dialog box to access a variety of diagnostic tools. The Diagnostics dialog box provides shortcuts for common diagnostics that normally require using UNIX or MML commands. For example, you can use the ping application to determine if a device is not responding because of an SNMP agent failure or a true network connectivity failure.
After the command is run, you see the results in the Action Result window. If the diagnostic command generates more information than can be shown in the Action Result window, the results are written to a file and you see the name of that file. The file can be retrieved and analyzed by external systems.
Note
Related Topics
The "Using Cisco MNM To Launch Device Configuration" section describes how to use various configuration and diagnostic tools such as Cisco VSPT, Cisco MM, Cisco View, and launching Telnet or X-windows windows to a device.
The "Using the Cisco MGC Toolbar" section describes how to use the Cisco MGC Toolbar, a diagnostic component of the Cisco MGC software.
Use the following procedure to run diagnostics on a Cisco MGC node device:
Step 1
Step 2
Step 3
You are asked to confirm the operation.
Step 4
An Action Report box appears containing the results of the diagnostic operation or the name of the file to which the results have been saved.
Step 5
About the Diagnostics Dialog Box
The Diagnostics dialog box lets you run common UNIX and MML diagnostic commands from Cisco MNM without knowing any UNIX or MML or having to launch an X window to connect to the device.
For the Cisco MGC host, the dialog box contains two tabs, the Diagnostics tab and the Advanced tab, which provides status check functions. For all other devices, the dialog box contains the Diagnostics options only.
Table 9-10 describes the diagnostic tools available from the Diagnostics dialog boxGeneral tab, andTable 9-11 describes the tools available from the Advanced tab:
Table 9-11 Cisco MGC Diagnostics Dialog Box Advanced Tab
1
rtrv-admin-state
Retrieves the administrative state for all (applicable) components
2
rtrv-dest
Retrieves state information for all DPCs2 and signaling paths
3
rtrv-eqpt
Retrieves the service state of all I/O cards
4
rtrv-lnk-ctr
Retrieves the service state of all linksets
5
rtrv-lssn
Retrieves the state of all local SSNs
6
rtrv-ne-health
Retrieves CPU occupancy and disk utilization
7
rtrv-rssn
Retrieves the state of all remote SSNs3
8
rtrv-rte
Retrieves the SS7 routes for all point codes.
9
rtrv-sc
Retrieves the state of all signaling channels and linksets
10
rtrv-tc
Retrieves the state of bearers for all signaling paths
1 The MML command invoked by the Status Check option; runs in the background
2 Destination point codes
3 Subsystem numbers
Using the Cisco MGC Toolbar
From Cisco MNM, you can access the Cisco MGC toolbar (see Figure 9-4), a standalone diagnostic component of the Cisco MGC software. The toolbar contains a suite of tools for viewing diagnostic and troubleshooting information.
Figure 9-4 Cisco MGC Toolbar
From the MGC Toolbar you can access these viewers:
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Instructions for using the toolbar are provided in the Cisco MGC documentation under "Cisco MGC Viewer Toolkit," which can be found in the Operations, Maintenance, and Troubleshooting Guide at /en/US/docs/voice_ip_comm/pgw/7/maintenance/guide/OMTS_Ch3.html#xtocid2067618.
