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Cisco Media Gateway Control Node Manager User's Guide, 2.1
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Preface
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Overview of Cisco Media Gateway Controller Node Manager
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Planning and Installation
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Configuring Network Devices for Management
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Getting Started
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Setting Up Cisco MNM Security
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Deploying Your Network in Cisco MNM
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Managing Faults with Cisco MNM
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Managing the Performance of Cisco MNM Devices
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Other Network Management Tasks
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System Administration
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Appendix A - Alarm Message Reference
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Appendix B - Performance Measurements Reference
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Appendix C - Troubleshooting Cisco MNM
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Table Of Contents
Cisco Element Manager Framework Documentation
Billing and Measurements Server Documentation
Cisco SS7 Interconnect for Voice Gateways Solution Documentation
Obtaining Technical Assistance
Preface
Document Objectives
This user guide provides the information you need to install, configure, and use the Cisco Media Gateway Controller Node Manager (Cisco MNM). It also contains reference information that might be needed by administrators, service technicians, and users.
Note
The Cisco PGW 2200 PSTN Gateway (hereafter referred to as Cisco PGW 2200) was formerly called the Cisco VSC3000. Some parts of this document may use this older name.
Audience
This document is designed for:
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Scope
This document describes Cisco MNM in the context of the Cisco Element Management Framework (Cisco EMF).
Cisco MNM enhances some capabilities of Cisco EMF. Your product ships with Cisco MNM and Cisco EMF documentation, which are necessary to be proficient with Cisco MNM.
Document Organization
This document contains the following chapters:
Table 1 Document Contents
This chapter provides an overview of Cisco MNM and the various tasks you perform.
This chapter contains information about hardware and software requirements for Cisco MNM and instructions for installing the software.
This chapter shows you how to configure each network device so that it can be managed by Cisco MNM.
This chapter describes Cisco MNM concepts.
The administrator must set up security for the system and users. Cisco MNM provides a number of security features necessary for a typical service provider's environment, such as user login IDs and alphanumeric passwords and per-user privileges and control of administrative functions. This chapter shows you how to set up defaults for users and security for the system.
Cisco MNM provides two methods to deploy Cisco Media Gateway Controller (MGC) nodes and child objects: manual and seed file. This chapter shows you how to deploy using either method.
Cisco MNM provides fault management of the Cisco MGC, including the Cisco MGC host, Cisco SLT, and LAN switch. This chapter shows you how to view, acknowledge, and clear alarms for an object.
Cisco MNM collects performance information from the Cisco MGC node, allowing you to monitor the health and performance of the network. Cisco MNM allows you to view performance data associated with a given object and graph that data over time. This chapter shows you how to monitor performance data.
This chapter describes other network tasks, including routine network management tasks, how to view a variety of different information about network devices, and how to do diagnostics.
Descriptions of common system administration tasks and how to troubleshoot common problems.
Reference information for Chapter 7.
Reference information for Chapter 8.
Documentation Suite
Consult the following related documentation for additional information about the Cisco MGC software.
Cisco MGC Documentation
The following documentation is available for the Cisco MGC Release 9 at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel9/index.htm:
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If you are using Cisco MGC Release 7, you can find documentation at http://www.cisco.com/univercd/cc/td/doc/product/access/sc/rel7/index.htm.
Cisco Element Manager Framework Documentation
Consult the following related documentation for additional information about the Cisco Element Manager Framework (Cisco EMF):
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Billing and Measurements Server Documentation
Consult the following related documentation for additional information about the Billing and Measurements Server (BAMS):
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Cisco SS7 Interconnect for Voice Gateways Solution Documentation
Consult the following related documentation for information about the Cisco SS7 Interconnect for Voice Gateways solution:
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Document Conventions
Command descriptions use the following conventions:
Screen examples use the following conventions:
Note
Timesaver
Tip
Caution
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
