Table Of Contents
Troubleshooting the Installation
Troubleshooting
Using debug Commands
Packing a SPA for Shipment
Packing a SIP for Shipment
Troubleshooting the Installation
This chapter describes how to troubleshoot the installation of SIPs and SPAs on the Cisco ASR 1000 Series Aggregation Services Routers. This chapter contains the following sections:
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Troubleshooting
•Using debug Commands
•Packing a SPA for Shipment
•Packing a SIP for Shipment
Troubleshooting
This section describes troubleshooting the installation of the SIPs and SPAs. Possible problems, observations and comments, and solutions are indicated for the following troubleshooting symptoms:
•SIP transitions repeatedly from on to off
•SIP is deactivated
SIP Transitions Repeatedly from On to Off
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Possible Problem
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Observations and Comments
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Solutions
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SIP is booting up; this is normal operation
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SIP STATUS LED alternates green, amber, or off
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Wait 30 seconds until the boot process completes and the STATUS LED stays on.
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SIP does not go beyond the bootup stage
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SIP STATUS LED transitions continue and alternates green, amber, or off
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Follow the recommended action for the displayed error message.
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SIP Is Deactivated
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Possible Problem
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Observations and Comments
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Solutions
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SPA is not fully seated in the SIP
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Output of the show diag slot command
SPA STATUS LED is off
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Follow this procedure:
•Remove the SPA from the SIP.
•Inspect the SIP and the SPA. Verify there are no bent pins or parts and that there is nothing lodged in the two devices that could prevent a good connection.
•Insert the SPA in the SIP by sliding the SPA all the way into the SIP until the SPA is firmly seated in the SPA interface connector. When fully seated in the SIP, the SPA might be slightly behind the SIP faceplate.
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SPA is not supported on the SIP
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Error message indicating the SPA is not supported
Output of the show diag slot command
SIP STATUS LED is off
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Install a SPA supported on the SIP.
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SPA is not at the minimum hardware revision level
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Error message indicating the SPA is not at the minimum FPGA revision level
Output of the show hw-module subslot fpd command
Output of the show diag slot command
SPA STATUS LED is off
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Follow the FPD upgrade process to update the FPGA.
For more information about performing FPD upgrades, refer to the "Upgrading Field-Programmable Devices" chapter in the Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide.
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SPA is misconfigured
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Refer to the configuration section of the SPA installation and configuration guide. Also, refer to the Cisco IOS software configuration documentation listed in the "Related Documentation" section on page viii.
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Using debug Commands
The debug hw-module subslot command is intended for use by Cisco technical support personnel. For more information about the debug hw-module subslot command, see the Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide.
Caution Because debugging output is assigned high priority in the CPU process, it can render the system unusable. For this reason, use
debug commands only to troubleshoot specific problems or during troubleshooting sessions with Cisco technical support staff. Moreover, it is best to use
debug commands during periods of lower network traffic and fewer users. Debugging during these periods decreases the likelihood that increased
debug command processing overhead will affect system use.
Packing a SPA for Shipment
This section provides step-by-step instructions for packing a SPA for shipment. Before beginning this procedure, you should have the following original Cisco packaging materials:
•Clamshell inner container
•Foam cushion (2)
•Exterior carton
Note For information on removing a SPA, see the "SPA Installation and Removal" section on page 6-2.
Caution The Cisco original packaging is to be used for the shipment of all SPAs and cable-management brackets. Failure to properly use Cisco packaging can result in damage or loss of a product.
Caution During this procedure, wear grounding wrist straps to avoid ESD damage to the card.
See Preventing Electrostatic Discharge Damage, page 4-8 for information about preventing ESD.
Note These instructions assume that the SPA and cable-management brackets have been removed from the router according to the recommended procedures specified in this guide.
To pack a SPA for shipment, see Figure 7-1 and perform the following steps:
Step 1 Open the clamshell container and place the SPA into the appropriate cavity.
Caution Always handle the SPA by the carrier edges and handle; never touch the SPA components or connector pins.
Step 2 Close the clamshell container.
Step 3 Check that the clamshell container is fully closed. Apply tape or a label closure over the opening to ensure that the container stays closed during shipping.
Step 4 Place one foam cushion in the bottom of the exterior carton.
Step 5 Place the clamshell container into the carton on top of the foam.
Step 6 Place the second foam cushion on top of the clamshell.
Step 7 Close the exterior carton.
Step 8 Apply tape over the exterior carton flap to ensure that the carton stays closed during shipping.
Figure 7-1 Packing a SPA for Shipment
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Clamshell
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2
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Cushion foam
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3
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Exterior carton
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Packing a SIP for Shipment
This section provides step-by-step instructions for packing a SIP for shipment. Before beginning this procedure, you should have the following original Cisco packaging materials:
•Static shielding bag
•Corrugated spacer
•Bottom support
•Smaller inner carton
•Two foam packing cushions
•Larger exterior carton
Note For information on removing a SIP, see the "SIP Installation and Removal" section on page 5-8.
Caution The Cisco original packaging is to be used for the shipment of all SIPs. Failure to properly use Cisco packaging can result in damage or loss of a product.
Caution During this procedure, wear grounding wrist straps to avoid ESD damage to the card.
See Preventing Electrostatic Discharge Damage, page 4-8 for information about preventing ESD.
Note These instructions assume that the SIP has been removed from the router according to the recommended procedures specified in this guide.
To pack a SIP for shipment, see Figure 7-2, and perform the following steps:
Step 1 Insert the SIP into the static shielding bag. (Not shown in diagram.)
Step 2 Place the bottom support into the smaller inner carton.
Step 3 Place the bagged SIP onto the bottom support.
Step 4 Place the corrugated spacer on top of the bagged SIP.
Step 5 Close the smaller inner carton and tape the sides closed.
Step 6 Place the sealed smaller inner carton containing the SIP into the two foam packing cushions (the carton only fits one way).
Step 7 Place the sealed smaller inner carton and packing cushions into the larger exterior carton, and seal the larger exterior carton with tape for shipment.
Figure 7-2 Packing a SIP for Shipment
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Corrugated spacer
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2
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Bottom support for inner carton
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3
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Inner carton
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4
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Foam packing cushions
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5
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Exterior carton
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