Cisco RF Switches

Table Of Contents

Cisco uBR 3x10 RF Switch Documentation Guide,
License and Warranty

Product Documentation Set

Related Product Documentation

Cisco One-Year Limited Hardware Warranty Terms

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Cisco uBR 3x10 RF Switch Documentation Guide,
License and Warranty

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Product Documentation Set

Your product shipped with a minimal set of printed documentation. The printed documentation provides enough information for you to install and initially configure your product. Additional product documentation (user guides, configuration manuals, and so forth) is available on Cisco.com.

The following is a list of the documentation that shipped with your product:

•Quick Start Guide—Cisoo uBR 3x10 RF Switch Hardware Installation Guide

http://www.cisco.com/univercd/cc/td/doc/product/cable/rfswitch/index.htm

•Quick Start Guide—Rack-Mounting the Cisco uBR 3x10 RF Switch with the Cisco uBR7246VXR CMTS

http://www.cisco.com/univercd/cc/td/doc/product/cable/rfswitch/index.htm

•Quick Start Guide—Rack-Mounting the Cisco uBR 3x10 RF Switch with the Cisco uBR10012 CMTS

http://www.cisco.com/univercd/cc/td/doc/product/cable/rfswitch/index.htm

•Quick Start Guide—Cabling the Cisco uBR 3x10 RF Switch

http://www.cisco.com/univercd/cc/td/doc/product/cable/rfswitch/index.htm

•Regulatory Compliance and Safety Information for the Cisco RF Switch

http://www.cisco.com/univercd/cc/td/doc/product/cable/rfswitch/swrcsi03.htm

You can access each document URL at http://www.cisco.com on the World Wide Web.

Related Product Documentation

The following list includes documentation related to your product. These documents were not shipped with your product, but you can access them by using the listed URLs. You also can order printed copies by following the instructions in the "Ordering Documentation" section.

•Cisco uBR 3x10 RF Switch Hardware Installation and Cabling Guide

http://www.cisco.com/univercd/cc/td/doc/product/cable/rfswitch/icg/index.htm

•Quick Start Guide—Cisco uBR7246VXR Universal Broadband Router Hardware Installation Guide

http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/ub72qsg.htm

•Quick Start Guide—Cisco uBR10012 Universal Broadband Router Hardware Installation Guide

http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/qsg/index.htm

•Cisco uBR7200 Universal Broadband Router Hardware Installation Guide

http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/index.htm

•Cisco uBR10012 Universal Broadband Router Hardware Installation Guide

http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/index.htm

•Field-replaceable unit (FRU) documentation for the Cisco uBR7246VXR universal broadband router

http://www.cisco.com/univercd/cc/td/doc/product/cable/cab_rout/cfig_nts/index.htm

•FRU documentation for the Cisco uBR10012 universal broadband router

http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/frus/index.htm

•Release Notes for Cisco RF Switch Firmware, Version 3.60

http://www.cisco.com/en/US/products/hw/cable/ps2929/prod_release_note09186a00807d75e8.html

•Cisco RF Switch Firmware Configuration Guide, Version 3.60

http://www.cisco.com/en/US/products/hw/cable/ps2929/prod_configuration_guide09186a00807d75b2.html

•Cisco RF Switch Firmware Command Reference Guide, Version 3.60

http://www.cisco.com/en/US/products/hw/cable/ps2929/prod_command_reference09186a00807d75cf.html

Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number 78-5235-03A0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

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Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe's website: http://www.adobe.com

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3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document.

c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html

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