思科 BroadWorks

产品手册和产品信息

生命周期终止和销售终止通知

• BroadSoft Lifecycle Policy and BroadWorks Software Compatibility Matrix 12-Jul-2023 (PDF - 285 KB)

安全公告

公告

• BroadWorks Release Independent Support Policy 07-Mar-2024
• Broadworks Release 26 Availability and End of Maintenance for BroadWorks Release 23 28-Sep-2023
• End-of-Support of Linux 7 for the Cisco BroadWorks Release Independent software starting with release 2024.07 29-May-2023
• End of Maintenance for Broadworks Enhanced Call Center Reporting and Database Server 01-May-2023
• Broadworks Release 25 Availability and End of Maintenance for BroadWorks Release 22 28-Jun-2022
• End-of-support of Linux 6 for the Cisco BroadWorks Release Independent software starting with release 2023.05 12-May-2022

安全公告、响应和通知

• Cisco BroadWorks Application Delivery Platform and Xtended Services Platform Stored Cross-Site Scripting Vulnerability 10-Jan-2024
• Cisco BroadWorks Application Delivery Platform and Xtended Services Platform Authentication Bypass Vulnerability 06-Sep-2023
• Cisco BroadWorks CommPilot Application Software Cross-Site Scripting Vulnerability 02-Aug-2023
• Cisco BroadWorks Privilege Escalation Vulnerability 22-Jul-2023
• Cisco BroadWorks Privilege Escalation Vulnerability 05-Jul-2023
• Cisco BroadWorks Network Server TCP Denial of Service Vulnerability 19-Apr-2023
• Cisco BroadWorks Application Delivery Platform, Application Server, and Xtended Services Platform Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco BroadWorks Application Delivery Platform and Xtended Services Platform Denial of Service Vulnerability 11-Jan-2023
• Cisco BroadWorks CommPilot Application Software Vulnerabilities 02-Nov-2022
• Cisco BroadWorks Hosted Thin Receptionist Cross-Site Scripting Vulnerability 05-Oct-2022
• Cisco BroadWorks Application Delivery Platform Software Cross-Site Scripting Vulnerability 03-Aug-2022
• Cisco BroadWorks CommPilot Application Software Vulnerabilities 08-Sep-2021
• Cisco BroadWorks Application Server Information Disclosure Vulnerability 07-Jul-2021
• Cisco BroadWorks Messaging Server XML External Entity Injection Vulnerability 05-May-2021

问题信息通告（Field Notice）

• Field Notice: FN74130 - Cisco BroadWorks Application Server Release 2023.10 Build 283 Is No Longer Available for Download Due to an Issue with TimesTen 18.1. - Software Upgrade Recommended 25-Mar-2024
• Field Notice: FN74126 - The OpenClientServer Fails to Open a Secure Connection to the Network Server for the NSOCI Protocol - Software Upgrade Recommended 15-Mar-2024
• Field Notice: FN74083 - An Unhandled Exception Is Recorded in Both the PSLog and XSLog within the PM Monitoring Thread - Software Upgrade Recommended 05-Dec-2023
• Field Notice: FN74029 - Cisco BroadWorks Application Server Might Fail to Upgrade After Patch ap385071 Is Activated - Software Upgrade Recommended 20-Nov-2023
• Field Notice: FN74054 - Cisco BroadWorks Application Delivery Platform Releases 2023.05 through 2023.07 Are No Longer Backward Compatible with Previous Releases of Standalone Applications - Software Upgrade Recommended 10-Oct-2023
• Field Notice: FN74060 - Cisco BroadWorks Database Freeze Issue - Software Upgrade Recommended 10-Oct-2023
• Field Notice: FN74045 - Cisco BroadWorks Media Server Release 2023.07 Builds 333 and 334 No Longer Available for Download - Software Upgrade Recommended 10-Oct-2023
• Field Notice: FN - 72568 - BroadWorks Server Upgrade to Any Version Between Rel_2022.04 to Rel_2023.02 Inclusively Might Fail - Software Upgrade Recommended 22-Jun-2023
• Field Notice: FN74016 - Call Processing Performance Degradation Observed with Cisco BroadWorks Server Release 2023.04_1.294 - Software Upgrade Recommended 13-Jun-2023
• Field Notice: FN74010 - Xsi-Events Memory Leak When a Channel is Created - Software Upgrade Recommended 01-Jun-2023
• Field Notice: FN - 72577 - BroadWorks April 2023 Patch Bundle Requires Software Manager 1046824 - Software Upgrade Recommended 26-Apr-2023
• Field Notice: FN - 72564 - OCS Application Unable to Access Keystore and Truststore - Software Upgrade Recommended 27-Mar-2023
• Field Notice: FN - 72565 - CTI Channel Is Not Recreated After Xsi-Events Application Revert/Upgrade Which Causes Missed Notifications - Workaround Provided 20-Mar-2023
• Field Notice: FN - 72551 - Device Activation Using Activation Code No Longer Functional - Software Upgrade Recommended 07-Mar-2023
• Field Notice: FN - 72549 - Removal of AP.xsp.23.0.1075.ap381781 Leaves XSP in a Faulty State - Software Upgrade Recommended 28-Feb-2023

版本和兼容性

版本说明

• Cisco BroadWorks Documentation Guide Release 25 16-Aug-2023
• Cisco BroadWorks Documentation Guide Release 24 25-May-2021

安装和升级

安装和升级技术说明

• Applicable to Multiple Releases

  • BroadWorks Servers R25升级过程方法 21-Jul-2023
• BroadWorks 22.0升级指南 30-Oct-2023
• BroadWorks 21.sp1升级指南 19-Oct-2023

配置

配置指南

• Xtended Services Interface Computer Telephony Integration Schema Files for 2024.04 XS-TAS 25-Apr-2024 (ZIP - 186 KB)
• Xtended Services Interface Computer Telephony Integration Schema Files for 2024.04 25-Apr-2024 (ZIP - 232 KB)
• Xtended Services Interface Computer Telephony Integration Schema Files for 2024.03 XS-TAS 27-Mar-2024 (ZIP - 186 KB)
• Cisco-Multi-Platform-Phones-1203-ver001 27-Sep-2023 (ZIP - 46 MB)

配置示例和技术说明

• Cisco BroadWorks Ansible Playbook

  • 使用Ansible配置FMC以更新FTD接口IP 02-Feb-2024
  • 使用Ansible配置FMC以板载FTD 01-Feb-2024

• Cisco BroadWorks Application Server

  • 在BroadWorks中配置新的管理员用户 30-Jan-2023

• Cisco BroadWorks WebRTC Server

  • 比较CVI和WebRTC（差异和配置） 11-Oct-2023
• 在Webex for Broadworks中更新CTI接口的信任关系 14-Feb-2024
• 使用BroadWorks switchDeviceType功能 31-Jan-2023
• Configure Broadworks OCISenderTool 27-Jan-2023
• 使用Apple推送通知服务为BroadWorks NPS配置HTTP/2 31-Mar-2021
• CAP需要在所有服务器上禁用22.0后升级，以防止OCS错误 10-May-2019

故障排除

Support FAQ

• Cisco BroadWorks Xtended Services Platform

  • BW-CallSettingsWeb-ReleaseNotes-V28 28-Apr-2024 (PDF - 281 KB)
• 如何启用UMS ExtraLogging通道 13-Jan-2021
• 作为TTA，如何在不同的故障单组之间切换？ 12-Nov-2020
• 为什么性能度量bwNumberOfUsers和用户许可证计数之间存在差异？ 12-Nov-2020
• 中继组：需要CallWaiting来向TGUser发出多个呼叫 12-Nov-2020
• 处理大型SIP数据包 11-Nov-2020
• 呼叫中心 — 呼叫转移不可用 — 需要使用呼叫转移忙 11-Nov-2020
• 什么是静态和动态用户监控？ 11-Nov-2020

故障排除技术说明

• Applicable to Multiple Releases

  • 解释BroadWorks中的公告播放机制 31-Jan-2023

• Cisco BroadWorks Application Server

  • 排除BroadWorks SNMP可用性报告故障 26-Jan-2023

• Cisco BroadWorks Application Server 24.0

  • 排除VTR和VTRI的呼叫建立问题 31-Jan-2023

• Cisco BroadWorks Application Server 22.0

  • 排除WebEx for WebWorks "；故障，无法分析配置"；错误 15-Feb-2024
• 排除CommPilot错误"SSL_ERROR_NO_CIPHER_OVERLAP" 31-Jan-2023
• EMS使用AP.ems.22.0.1123.ap362164解决方法停止记录警报 17-Nov-2021
• 协作解决方案分析器(CSA)- BroadWorks组件 26-Mar-2021
• 管理BroadWorks的工具：NFM与CSA 26-Mar-2021
• 使用NFM（网络功能管理器）简化补丁管理操作 13-Mar-2021