Field Notice: FN74029 - Cisco BroadWorks Application Server Might Fail to Upgrade After Patch ap385071 Is Activated - Software Upgrade Recommended

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Updated:November 20, 2023
Document ID:FN74029

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Software Product Affected Release Affected Release Number Comments
Application Patches 23 23.0 ap385071  
Application Patches 24 24.0 ap385071  

Defect Information


Defect IDHeadline
CSCwf31552Need to manually delete rows in order to proceed with patch Update

Problem Description


Installing patch ap385071 for Cisco BroadWorks Application Server releases 23 and 24 might cause patch application and server upgrade failure if the patch was previously applied and then removed.


Background


The patch removal action does not properly clean up database entries, which prevents the patch from being reapplied.


Problem Symptom


If this issue is present, the following exception will be displayed:

907: Unique constraint (ACTIVATABLE_FTR on BWAS.ACTIVATABLE_FTR) violated at Rowid <BMUFVUAAAD5AAAALC7>


Workaround/Solution


There is no workaround.

However, as a solution, the following patches have been released to address this issue:

These patches fix the erroneous rollback file if the previous patch is applied. They also include a cleanup script (ap385071_revert.pl), which can be run manually if necessary.

Note: To apply AP.as.23.0.1075.ap385269, patches AP.as.23.0.1075.ap385071 and AP.platform.23.0.1075.ap385071 must be removed.


Revision History


VersionDescriptionSectionDate
1.2Added note about patches.Workaround/Solution2023-NOV-20
1.1Updated the name of the script to ap385071_revert.pl, instead of ftr105866.pl.Workaround / Solution2023-OCT-20
1.0Initial Release—2023-AUG-02

For More Information

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