Table Of Contents
Cisco Unity 4.0(5) Engineering Special 62
Published March 10, 2006
Note This only applies to the creation of system accounts such as AMIS, VPIM and Bridge created from the ConfigMgr utility.
Cisco Unity system accounts created from the ConfigMgr utility are not DUCS enabled.
Problem Description and Resolution
The amount of time Cisco Unity will wait for the mailfile to be created for a system account from the ConfigMgr utility like AMIS, Bridge, or VPIM is currently hard-coded to 60 seconds. Should the Lotus Domino server take longer than the 60 seconds to create a maifile Cisco Unity will report a failure and that account will not be DUCS enabled.
In the Cisco Unity diagnostics collected under the AvDsDomino traces you will see references to "...notesfuncts.creatMailfile() returned 0x8000FFF" and "...operation was aborted".
The default amount of time Cisco Unity will wait has been increased from 60 seconds to 180 seconds. Should it take longer than 180 seconds for the Lotus Domino server to create a mailfile for a system account, you can add a registry key to increase the wait amount.
Special Installation Instructions
If it is taking longer takes longer than the default 180 seconds you may create the registry key DatabaseCreateTimeout as follows:
Warning Changing the wrong registry key or entering an incorrect value can cause the server to malfunction.
Note Note that for Cisco Unity with failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server.
1. Start regedit.
2. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.
3. Expand \HKLM\Software\Active Voice\Directory Connectors\DirSynchDomino\1.00
4. Click Edit > New > DWORD Value.
5. Enter DatabaseCreateTimeout as the name.
6. Double-click TimeoutThresholdCount, and in the Edit DWORD Value dialog box, enter something greater than 180000 in the Value Data field, select "Decimal" as the base, and then click OK.
Note The units of measurement for the timeout are in milliseconds. So if you want to set DatabaseCreateTimeout to 300 seconds then set the registry key value to 300000 (in decimal units).
7. Close regedit.
New and Changed Behavior
Note For full access to the Software Center website, you must be logged on to Cisco.com as a registered user.
© 2005 Cisco Systems, Inc. All rights reserved.