About this guide
This guide explains how to install, configure, and upgrade Packaged CCE.
Cisco Packaged Contact Center Enterprise (Packaged CCE) is a solution deployment for delivering Cisco Unified Contact Center Enterprise in a virtualized environment. Packaged CCE requires strict adherence to capacity limits that are detailed in the Packaged CCE Design Guide, available at this location http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html. It is mandatory to follow all rules and requirements stated in the Design Guide.
This guide is prepared for partners and service providers who will be implementing Packaged CCE, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines using VMware technology.
Organization of this guide
Section Content Part I: Preparation
Prepare the customer site
Network design considerations
Part II: Installation: Golden Templates and Direct Installation Part III: Configuration Procedures for configuration of the Cisco contact-center products at the customer site. Part IV: Version upgrade Packaged CCE 9.0(x) to Packaged CCE 10.0 upgrade requirements and procedures Appendix: Reference
Simple Network Management Protocol
UCS Network Configuration and QoS
Network Requirements and Fault Tolerance Considerations
Virtualization for Packaged CCE
Packaged Contact Center Enterprise
Unified Contact Center Enterprise
Unified Communications Manager
Unified Intelligence Center
Customer Voice Portal
Field alerts and field notices
Note that Cisco products may be modified or key processes may be determined important. These are announced through use of the Cisco Field Alert and Cisco Field Notice mechanisms. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest. Log into www.cisco.com; then access the tool at:
To provide comments about this document, send an email message to the following address:
We appreciate your comments.
This document uses the following conventions: