Change History
This table lists the major changes made to this guide. The most recent changes appear at the top.
Changes |
Section |
Date |
---|---|---|
Added Support for Unified CM 15.0 |
Unified CCE Reference Designs |
April, 2024 |
Added VAV and Agent Answers bandwidth information. | Bandwidth Provisioning and QoS Considerations for a WAN | Aug, 2023 |
Added a note for OVA when VVB fresh install is performed on a medium or small Open Virtual Appliance (OVA). | Cisco Virtualized Voice Browser Sizing | April, 2023 |
Increased configuration limit for active mobile agents with call-by-call connections per agent PG |
Agent Limits PG Agent Capacity with Mobile Agents |
March, 2021 |
Initial Release of Document for 12.5(1) |
February, 2020 |
|
Added Reference Design layouts and VM specifications on Cisco UCS C240 M5SX and Cisco Hyperflex HX220c M5SX TRC servers for the following deployment types:
|
Contact Center Enterprise Reference Designs |
|
Added information on the new Cisco Webex Experience Management Feature feature. |
Contact Center Enterprise Solutions Overview Design Considerations for Integrated Features |
|
Added information on the new Customer Virtual Assistance Feature feature. |
Design Considerations for Integrated Features |
|
Added shared ACD Line support for both home and work phone on two shared ACD lines |
Design Considerations for Integrated Features |
|
Increased configuration limits for the following:
|
Outbound Campaign Limits |
|
Removed information on Cisco MediaSense, Cisco Remote Expert, and Context Service which reached its end of maintenance support. |
||
Added a chapter for the Avaya and ICM-to-ICM Gateway Support |
Avaya and ICM-to-ICM Gateway Support |
|
Updated the topics with support for Avaya and ICM-to-ICM Gateway |
|