Chapter 1, "Outbound Business Concepts"
Intended Audience:
all audiences
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Provides a high-level overview of Outbound Option and its
components.
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Chapter 2, "Architectural Overview"
Intended Audience:
System Administrators/Administrators
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Provides a high-level overview of Unified CCE software,
Outbound Option component relationships, scripting, and fault recovery.
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Chapter 3, "Installing Outbound Option - Preliminary
Steps"
Intended Audience:
System Administrators
|
Provides prerequisite information users need to know before
installing Outbound Option.
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Chapter 4, "Installing Outbound Option: SIP Dialer"
Intended Audience:
System Administrators
|
Provides all the information users need to install Outbound
Option with a Session Initiation Protocol (SIP) Dialer.
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Chapter 5, "Installing Outbound Option: SCCP Dialer"
Intended Audience:
System Administrators
|
Provides all the information users need to install Outbound
Option with a Skinny Call Control Protocol (SCCP) Dialer.
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Chapter 6, "Configuring Campaigns and Imports"
Intended Audience:
Administrators
|
Provides all the information users need to configure Outbound
Option.
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Chapter 7, "Administrative/Supervisory Tasks"
Intended Audience:
Administrators/Supervisors who may or may not have
administrative permission
|
Provides information about reading reports, agent desktops,
adding and reskilling agents, running imports, and running and managing
effective campaigns,
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Appendix A, "Registry Settings"
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Contains information about registry settings for Outbound
Option server processes.
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Appendix B, "Long Distance Digit Prefix Logic"
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Provides information about outbound call routing.
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Appendix C, "Dialer_Detail Table"
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Provides information about the Dialer_Detail table, a
historical table that was incorporated into the IP Contact Center (IPCC)
database in Release 7.2(1). It allows detailed dialer records to be written to
the Logger databases and replicated to each Historical Data Server (HDS)
database.
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Appendix D, "Termination_Call_Detail Table"
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Describes the PeripheralCallType and CallDisposition column
values used in the Termination_Call_Detail table. It also provides the CED
column values for Outbound Option reservation or personal callback calls.
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Appendix E, "Dialing List Table"
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Provides information about the Dialing List table. Only the
Outbound Option application uses the Dialing List table. Other applications
are not allowed to access it for reading, writing, or using triggers.
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Appendix F, "Scheduling Contacts Between Customers and Specific
Agents"
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Documents all the columns in the personal callback table.
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Appendix G, "CTI OS Outbound Option ECC Variable Settings"
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Contains a sample .REG file, which creates the applicable
Outbound Option expanded call context (ECC) registry entries for CTI OS.
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