CallbackTimeLimit
|
15
|
Calculates the callback time range for each personal callback in
minutes. Outbound Option queries the Personal Callback List for callback
records, where the CallbackDateTime value is between the current time and the
sum of the current time minus the CallbackTimeLimit.
|
PersonalCallbackTimeToRetryBusy
|
1
|
Sets
the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying a personal callback when the customer’s phone is busy (minimum value
is 1; maximum value is 10).
|
PersonalCallbackTimeToRetryNoAnswer
|
20
|
Sets
the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying a personal callback when the customer does not answer the phone
(minimum value is 5; maximum value is 60).
|
PersonalCallbackTimeToRetryReservation
|
5
|
Sets
the amount of time, in minutes, that the Outbound Option Dialer waits before
retrying to reserve an agent if the agent is not available (minimum value is 1;
maximum value is 10).
|
PersonalCallbackMaxAttemptsDefault
|
5
|
Sets
the maximum number of times a personal callback is attempted (minimum value is
1; maximum value is 20).
When the number of maximum
attempts reaches 0, the record is not tried again and the status is set to
"M" (max-ed out).
|
PersonalCallbackTimeToCheckForRecords
|
5
|
The
interval time, in minutes, at which the Outbound Option Dialer checks the
Campaign Manager for personal callback records (minimum value is 1; maximum
value is 30).
|
PersonalCallbackDaysToPurgeOldRecords
|
5
|
The
number of days after the personal callback has been scheduled to keep the
record before it is purged (minimum value is 1; maximum value is 30).
|
PersonalCallbackRecordsToCache
|
20
|
The
number of personal callback records to send to the Outbound Option Dialer at
one time (minimum value is 5; maximum value is 100).
|
PersonalCallbackSaturdayAllowed
|
0
|
Indicates whether personal callbacks are allowed on Saturdays:
-
0:
Personal callbacks are not allowed on Saturdays and will be scheduled for the
next allowable day. For example, a personal
callback which fails to reach the customer on a Friday will be rescheduled for
the following Sunday or Monday.
-
1:
Personal callbacks are allowed on Saturdays.
|
PersonalCallbackSundayAllowed
|
0
|
Indicates whether personal callbacks are allowed on Sundays:
-
0:
Personal callbacks are not allowed on Sundays and will be scheduled for the
next allowable day.
For example, a personal callback which fails to reach the
customer on a Friday will be rescheduled for the following Saturday or
Monday.
-
1:
Personal callbacks are allowed on Sundays.
|
PersonalCallbackCallStatusToPurge
|
C, M
|
If
needed, this registry entry must be created.
String
containing the call status types to consider when purging old personal callback
records. For example, if the string contains
"C,M,F,L,I," all calls with these call statuses are purged
from the database. (If the registry entry is missing, the default is assumed.)
|
PersonalCallbackNoAnswerRingLimit
|
4
|
If
needed, this registry entry must be created.
The
number of times a customer phone rings before the call is classified as an
unanswered call (minimum value is 2; maximum value is 10).
|