Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 9.0(1)
CTI OS Outbound Option ECC Variable Settings
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CTI OS Outbound Option ECC Variable Settings

CTI OS Outbound Option ECC Variable Settings

This appendix contains a sample .REG file, which creates the applicable Outbound Option ECC registry entries for CTI OS.

If your call center has both inbound and outbound call traffic, also see the "ECC Variables in Mixed Inbound and Outbound Call Centers" section.

ECC Variables for Outbound Call Centers Example


Note


This sample registry file (.REG) must be run on the CTI OS server.
REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All Desktops\Grid\CallAppearance]
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns] [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number] [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\1] "Type"="CallID"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\2] "Type"="CallStatus"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\3] "Type"="DNIS" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\4] "Type"="ANI" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\5] "Type"="CED" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\6] "Type"="DialedNumber"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\7] "Type"="CallType"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\8] "Type"="WrapUp" "maxchars"="39"
     "editable"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\9] "Type"="ECC" "Name"="BAResponse"
     "Header"="BAResponse" "Maxchars"="24" "ReadOnly"="false" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\10] "Type"="ECC" "Name"="BAStatus"
     "Header"="BAStatus" "Maxchars"="3" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\11] "Type"="ECC" "Name"="BAAccountNumber"
     "Header"="BAAccountNumber" "Maxchars"="33" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\12] "Type"="ECC" "Name"="BATimeZone"
     "Header"="BATimeZone" "Maxchars"="7" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\13] "Type"="ECC" "Name"="BACampaign"
     "Header"="BACampaign" "Maxchars"="33" "ReadOnly"="true" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\14] "Type"="ECC" "Name"="BADialedListID"
     "Header"="BADialedListID" "Maxchars"="33" "ReadOnly"="false" [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco
     Systems, Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\15] "Type"="QueryRuleID"
     [HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\16] "Type"="CampaignID" "Maxchars"="39"
     "editable"="false"

ECC Variables in Mixed Inbound and Outbound Call Centers Example

The preceding example registry settings (also found in CTIOS_bin\blendedagent_addecc.reg) overwrites existing peripheral call variables for inbound traffic.

There is another file in the CTIOS_bin directory called callappearance.default.reg.txt that restores the variables to their default setting.

In mixed inbound and outbound call centers, you can create a new registry file using examples from both callappearance.default.reg.txt and blendedagent_addecc.reg to create a set of variables that meet your mixed call center’s needs.

For example, in the following code, the third line ends in 9. The 9 indicates the column number. Therefore, column 9 displays Var1, since the type in line 4 of the following example is set to Var1.

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
     Inc.\CTIOS\CTIOS_InstanceName\ctios1\EnterpriseDesktopSettings\All
     Desktops\Grid\CallAppearance\Columns\Number\9] "Type"="Var1" "maxchars"="39"
     "editable"="true"

Select the columns and applicable display type required. Cut and paste from the two files into a new registry file, editing as needed, and then import the new file into the registry.


Note


The registry files are provided as examples. You can also manually edit the registry to achieve the same results.