The preceding example registry settings (also found in
CTIOS_bin\blendedagent_addecc.reg) overwrites existing peripheral
call variables for inbound traffic.
There is another file in the CTIOS_bin directory called
callappearance.default.reg.txt that restores the variables to their
In mixed inbound and outbound call centers, you can create a new registry file using
examples from both callappearance.default.reg.txt and
blendedagent_addecc.reg to create a set of variables that meet your mixed
call center’s needs.
For example, in the following code, the third line ends in 9. The
9 indicates the column number. Therefore, column 9 displays
Var1, since the type in line 4 of the following example is set to
Desktops\Grid\CallAppearance\Columns\Number\9] "Type"="Var1" "maxchars"="39"
Select the columns and applicable display type required. Cut and
paste from the two files into a new registry file, editing as needed, and then import the new file
into the registry.
The registry files are provided as examples. You can also manually edit the registry to
achieve the same results.