Cisco IP Phone 7821, 7841, and 7861 Release Notes for Firmware Release 10.1(1)

Introduction

These release notes support the Cisco IP Phones 7821, 7841, and 7861 running SIP firmware release 10.1(1).

The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco IP Phones.

Table 1. Cisco IP Phones, Cisco Unified Communications Manager, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Cisco Unified Communications Manager

Cisco IP Phones 7821, 7841, and 7861

SIP

Cisco Unified Communications Manager Release 8.5(1) or later

Cisco Unified Communications Manager DST Olsen version D or later

Cisco IP Phone 7800 Series Features

The Cisco® IP Phone 7800 Series is a high-fidelity voice communications portfolio designed for people- centric collaboration. It combines always-on reliability and security, full-featured easy-to-use IP telephony, and wideband audio to increase productivity, with an earth-friendly design for reduced costs.

The Cisco IP Phone 7800 Series brings a higher quality standard, with full wideband audio support for handset, headset and speaker, to our voice-centric portfolio. A new ergonomic design includes support for larger grayscale, graphical backlit displays. The Cisco IP Phone 7800 Series also offers customers very low power consumption, as the phones are IEEE Class 1 devices. Combined with support for Cisco EnergyWise™, this delivers greater economies of scale in customers wiring closets as well as helping to reduce operating expenditures with energy savings. Other key differences include Electronic Hook-switch capability, for call control while using third-party headsets, encrypted communications, and a field replaceable bezel option.

For more information on the Cisco IP Phone 7800 Series, see http://www.cisco.com/en/US/products/ps13220/tsd_products_support_series_home.html

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 7800 Series Documentation

Find documentation specific to your language, phone model, and call control system on the product support page for the Cisco IP Phone 7800 Series.

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release on the product support page.

Installation

Install Firmware Release on Cisco Unified Communications Manager

Before using the Cisco Unified IP Phone Firmware Release 10.1(1) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:

http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm

Step 2

Depending on your phone model, choose Cisco IP Phones 7800 Series.

Step 3

Choose your phone type.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 10.1(1).

Step 6

Select one of the following firmware files, click the Download or Add to cart button, and follow the prompts:

  • cmterm-78xx.10-1-1-9.cop.sgn

Note

 

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 8

Follow the instructions in the readme file to install the firmware.

Install Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.

  • cmterm-78xx.10-1-1-9.cop.sgn

Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.

Procedure

Step 1

Go to the following URL:

http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm

Step 2

Choose Cisco IP Phones 7800 Series.

Step 3

Choose your phone type.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 10.1(1).

Step 6

Download the relevant zip files.

Step 7

Unzip the files.

Step 8

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

Limitations and Restrictions

Manufacturing Installed Certificate Signature and SHA-256 Support

The manufacturing installed certificate(MIC) signature has been updated from SHA-128 with RSA to SHA-256 with RSA. You must update and install the new SHA-2 certificates on the Cisco Unified Communications Manager for secure mode to function. You can download the new certificate from http://www.cisco.com/security/pki/certs/cmca2.cer.

All applications that authenticate the phone MIC should update the MIC, including the following:

  • Cisco Unified Communications Manager

  • Cisco Unified Survivable Remote Site Telephony

  • Cisco Secure Access Control System

  • Cisco Identity Services Engine

For additional information about SHA-2 use and support, see Security Guide for Cisco Unified Communications Manager (https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html).

Voice VLAN and IPv6 Limitation

If the PC attached to the PC port of the phone is using IPv6, we recommend that the PC Voice LAN access be disabled. This ensures that the PC cannot connect to the Voice VLAN.

Phone Behavior During Times of Network Congestion

  • Administrative tasks, such as an internal port scan or security scan.

  • Attacks that occur on your network, such as a Denial of Service attack.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access the Software Download page, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.


Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.

Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

  • All severity level 1 or 2 bugs

  • Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before you begin

To access Cisco Bug Search, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

Procedure

Step 1

To access Cisco Bug Search, go to:

https://bst.cloudapps.cisco.com/bugsearch

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

The following table lists severity 1, 2, and 3 defects that are open for the Cisco IP Phones for Firmware Release 10.1(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

Table 2. Open Caveats for Firmware Release 10.1(1)
Identifier Headline

CSCug60432

Previous unregister reason message always show in the unregister screen

CSCuh07996

Phone cannot go back to idle state and indicated incoming calls in the line area

CSCuh34236

Display of phone is incorrect when PC port/SW port is 10/10

CSCuh34454

Users keep hearing high frequency noice in daisy chain environment.

CSCui31769

There is no toast but the screen and LED will flash once when press "Pickup" and "Opickup"

CSCui49609

A noisy tone when start a voicemail and press hold/resume

CSCui55340

Havn't "CallPark Reversion" toast if enable DND-R on Phone

CSCui95975

The details of meet-me conf is unavailable on the first party

CSCuj01203

A 7861 phone freeze SK and buttons after swap calls once

CSCuj04310

User locale select Arabic_Saudi_Arabia;""New call"" softkey is wrong

CSCuj11854

the call would not be disconnected after hanging up the handset

CSCuj16464

Monitoring phone not send RTCP

CSCuj25165

Highlighted backgroound has afterimage when switch among calls on 7861

CSCuj37314

If a call on shared line is hold/retrieved multiple times; local & remote log is incorrect

CSCuj44373

Phone reset auto during do cBarge and recording operation

CSCuj52180

Phone can not answer a incoming call with handset

CSCuj52759

IPv6 mode phone fail to register if CUCM v4/v6 hostname are different

CSCuj53099

ipv6 address is wrong when phone has arabic/hebrew locales

CSCuj53400

No message indicate for 2nd incoming call if phone is in app menu

CSCuj64649

Sometimes DTMF for digits during VM has a delay

CSCuj67931

7821 SW port can not back to AUTO after PALS

CSCuj68134

RTP port shoule be closed when hold the call

CSCuj70809

The chaos behavior when phone do meet-me with AS-SIP

CSCuj71309

No focus in the Applications menu

CSCuj73093

The call can't be ended by handset

CSCuj73412

one log recorded when the call is transferred with translation pattern

CSCuj74004

Phone not open RTCP port when dual mode phone call IPv6 only phone

CSCuj75870

phone load information display error

CSCuj76575

Phone fail to pass 802.1x authentication for unknown reason

CSCuj76590

AM/PM shouldn't be displayed as a small box when locale is Greek

CSCuj78805

Some titles with brackets aren't correctly translated into Arabic

CSCuj78823

The titles with brackets aren't correctly translated into it_LT locale

CSCuj79769

Outgoing call bubble overlaps with Contact Window

CSCuj79970

Calls disconnect after one minute

CSCuj82934

Idle URL screen can't display if 7861 phone has missed call notification

CSCuj89882

Volume overlap

CSCuj90061

daisychain phone can't register sometime

CSCuj90768

JPN+KOR+CHS: 78xx: Multi-Byte Service name is corrupted

CSCuj93181

[Wistron]Group pickup; the call log should not recorded group unmber

CSCuj93193

[WistronDT]when phone show change saved successfully in ringtone page

CSCuj93201

[WistronDT]The phone will back to idle when press 4 times speaker

CSCuj93251

[WistronDT]Phone header shows other line number using other line to make

CSCuj96094

DND beep not played when on hook from handset

CSCul01193

Phone can't add participant by PD in conference/transfer

CSCul01196

Call history can't display once

CSCul01236

no phone icon nor picture for 78xx phone in CUCM user page

CSCul01935

A incoming call can't be answered by the speaker or headset button

Resolved Caveats

The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco IP Phones for Firmware Release 10.1(1).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

Table 3. Resolved Caveats for Firmware Release 10.1(1)
Identifier Headline

CSCug20406

When turn down CUCM and EM service on both hCluster and vCluster;phone will registered on hSRST

CSCuh23709

Phone use hDN to failover to vSRST when lost connect to all cucms

CSCuh51175

JAVA usually block when reset all

CSCuf43923

Snoopy plus phone can not register back to the CUCM of vCluster after stop the CUCM of hcluster

CSCug20387

When phone in hold_reverted state; its can alert 10 minutes before Phone Off Time

CSCuh93187

Phone do not behavioral normally after press ""BLF direct call park"" PLK"

CSCui46950

UE performance is worse than RTL

CSCui52299

"Speed dial not configured" popup goes very late

CSCui79444

Phone play no sound when RTPMRx for 5 min

CSCui92484

Phone UI shows different after a wrong FAC code is input.

CSCuj04320

Dark screen with crosstalk on 50 Celsius 90% humidity within 24 hours

CSCuj27582

Multi-language related bug for Wistron

CSCuj43600

UI issue when phone in preservation mode

CSCuj46802

User locale in UDP doesn't work

CSCuj46859

7841 phone hasn't "call transferred successfully" prompt when dPark done

CSCuj49053

7861:Screen overlap when on-hook dial and incoming call

CSCuj49378

7861 lost SKs after restart

CSCuj61891

WistronDT not show the toast unable to obtain additional ringtones

CSCuj67437

CUCM hostname display null on phone if CUCM IPv6 Address set to null

CSCuj68110

FAC Prompt Text doesnot work if changed to non-default

CSCuj70181

7861 can't indicate missed call correctly

CSCuj70644

7861 can't display prompt of missed call and new VM fluently

CSCuj70785

No CTL erase prompt when set alt TFTP from yes to no

CSCuj73999

Only Details SK is show when a call comes in

CSCuj78557

phone PLK inconsistent after EMCC logout when vTFTP down

CSCuj78596

There is an extra softkey appears in connect state when locale is Greek

CSCuj78720

The direction of the arrow is wrong in Admin Set list if locale is ar_SA

CSCuj78811

Memory leak during overnight stress test

CSCuj78841

phone still show idle when unplug network cable with power brick connect

CSCuj79787

One factory 7821 does not allow alt TFTP server entry

CSCuj79986

number disappear for long time at dialing stage

CSCuj82581

AMWI tone error for Network Locale Japan

CSCuj82667

Japan Time zone doesn't work

CSCuj82695

NPE during phone's boot & register process

CSCuj85239

78xx phones are not able to register

CSCuj86869

Details of Upgrade in Progress are not displayed completely

CSCuj86981

Call history ui is very chaos on one 7821 phone

CSCuj87528

One 7841 phone stuck once after shareline cBarge meet-me conference

CSCuj86999

Issues occur after phone resume hold revert call

CSCuj87297

Delay to enter "IPv4 Setup" menu when keypad index navigation

CSCuj87537

group call pickup failed on 2nd line

CSCuj90768

JPN: 7821: Enable Extension Mobility Service name is corrupted

CSCuj93985

Shouldn't show Swap softkey when phone cbarge to shareline

CSCuj94036

Shouldn't show caller softkey when two calls both on remote use

CSCuj95943

link local DAD not work

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html

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