Cisco Unified CME B-ACD and Tcl Call-Handling Applications
Overview: Cisco Unified CME B-ACD and Tcl Call-Handling Applications
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Overview of Tcl Applications for Cisco Unified CME

Table Of Contents

Overview of Tcl Applications for Cisco Unified CME

Information About Tcl Applications for Cisco Unified CME

Additional References

Related Documents

Standards

MIBs

RFCs

Technical Assistance


Overview of Tcl Applications for Cisco Unified CME


This guide describes the tasks and commands necessary to configure and maintain Tool Command Language (Tcl) call-handling services to be used with Cisco Unified Communications Manager Express (Cisco Unified CME), including the Cisco Unified CME Basic Automatic Call Distribution (B-ACD) and Auto-Attendant (AA) service.


Note Prior to version 4.1, the name of the product was Cisco CallManager Express (Cisco CME). Prior to version 3.0, the name was Cisco IOS Telephony Services (Cisco ITS).



Note For more information about Cisco IOS voice features, see the entire Cisco IOS Voice Configuration Library—including library preface and glossary, feature documents, and troubleshooting information—at http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_voice_configuration_library_glossary/vcl.htm.


Information About Tcl Applications for Cisco Unified CME

Tool Command Language (Tcl) applications for Cisco Unified CME systems provide call-handling functionality developed for use with Cisco Unified CME. The Tcl application described herein was developed using Tcl 2.0, a Tcl-based scripting language with a proprietary Cisco applications programming interface (API).

The following Tcl applications for Cisco Unified CME are described in this document:

Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service

Direct Inward Dial Digit Translation Service


Note This guide describes Cisco Unified CME applications that use Tcl scripts version 2.1.0.0 or later. These scripts use "param" commands rather than the older "call application voice" commands.


Additional References

The following sections provide references related to Cisco Unified CME B-ACD and Tcl call-handling applications.

Related Documents

Related Topic
Document Title

Cisco Unified Communications Manager Express

Cisco Unified CME documentation roadmap

Tcl information

Cisco IOS Tcl IVR and VoiceXML Application Guide - 12.3(14)T and later

Voice configuration information

Cisco IOS Voice Configuration Library

Integration with Cisco Unity

Cisco Unified CallManager Express Integration Guide for Cisco Unity

Integration with Cisco Unity Express

Integrating Cisco CallManager Express with Cisco Unity Express


Standards

Standard
Title

No new or modified standards are supported by this feature, and support for existing standards has not been modified by this feature.


MIBs

MIBs
MIBs Link

No new or modified MIBs are supported by this feature, and support for existing MIBs has not been modified by this feature.

To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL:

http://www.cisco.com/go/mibs


RFCs

RFCs
Title

No new or modified RFCs are supported by this feature, and support for existing RFCs has not been modified by this feature.


Technical Assistance

Description
Link

The Cisco Technical Support & Documentation website contains thousands of pages of searchable technical content, including links to products, technologies, solutions, technical tips, and tools. Registered Cisco.com users can log in from this page to access even more content.

http://www.cisco.com/techsupport