Troubleshooting Guide for Cisco Unity Connection Release 10.x
Preface
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Table of Contents

Preface

Audience and Use

Documentation Conventions

Cisco Unity Connection Documentation

Documentation References to Cisco Business Edition

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview

Preface

Audience and Use

The Troubleshooting Guide for Cisco Unity Connection contains information on specific problems with Cisco Unity Connection, possible causes of the problems, and procedures to resolve the problems. The guide is written for system administrators who are responsible for maintaining and administering Unity Connection.

Documentation Conventions

 

Table 1 Troubleshooting Guide for Cisco Unity Connection Conventions

Convention
Description

boldfaced text

Boldfaced text is used for:

  • Key and button names. (Example: Select OK .)
  • Information that you enter. (Example: Enter Administrator in the Username box.)

< >

(angle brackets)

Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address> .)

-

(hyphen)

Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete .)

>

(right angle bracket)

A right angle bracket is used to separate selections that you make on menus. (Example: On the Windows Start menu, select Settings > Control Panel > Phone and Modem Options .)

The Troubleshooting Guide for Cisco Unity Connection also uses the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the document.



Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Cisco Unity Connection Documentation

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 10.x . The document is shipped with Unity Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/roadmap/10xcucdg.html .

Documentation References to Cisco Business Edition

In the Unity Connection 10.x documentation set, references to “Cisco Business Edition”. The references apply only to Cisco Business Edition 6000.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. Using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at http://www.cisco.com/wwl/export/crypto/tool/stqrg.html . If you require further assistance, contact us by sending email to export@cisco.com.