Enabling Phone Access to the Broadcast Message Administrator in Unity Connection
To send a system broadcast message, Unity Connection users sign in to the Broadcast Message Administrator, which is a special conversation that allows them to send and update system broadcast messages.
You can give users access to the Broadcast Message Administrator in one of the following ways:
Creating a Call Handler to Send Users to the Broadcast Message Administrator
You can create a new call handler, assign a unique extension to it, and specify the Broadcast Message Administrator as the destination to which Cisco Unity Connection sends the user after hearing the greeting. To make the transfer quick and seamless to users, select a blank greeting for the call handler.
Steps to Create a Call Handler to Send Users to the Broadcast Message Administrator
Step 1 In Cisco Unity Connection Administration, expand Call Management , then select System Call Handlers .
Step 2 On the Search Call Handlers page, select Add New .
Step 3 On the New Call Handler page, enter a display name and the extension that users can dial to reach the call handler.
Step 4 Select the call handler template on which to base the new call handler.
Step 5 Select Save .
Step 6 On the Edit Call Handler Basics page, on the Edit menu, select Greetings.
Step 7 On the Greetings page, select the Standard greeting.
Step 8 On the Edit Greeting page, in the Callers Hear section, select Nothing. (Alternatively, you can select My Personal Recording and record a greeting that introduces the caller to the Broadcast Message Administrator conversation.)
Step 9 In the After Greeting section, select Conversation and then select Broadcast Message Administrator.
Step 10 Select Save.
Step 11 If you want to set up a one-key dialing option for the call handler, so that callers can reach the Broadcast Message Administrator by pressing a key while listening to the greeting, continue with the To Set Up a One-Key Dialing Option from a Call Handler for Accessing the Broadcast Message Administrator.
Setting Up a One-Key Dialing Option to Send Users to the Broadcast Message Administrator
You can specify that Cisco Unity Connection sends a caller to the Broadcast Message Administrator (on the Caller Input page for any call handler or user greeting) when a caller presses a particular key during the greeting.
To set up a one-key dialing option for accessing the Broadcast Message Administrator, use one of the following procedures:
To Set Up a One-Key Dialing Option from a Call Handler for Accessing the Broadcast Message Administrator
Step 1 In Cisco Unity Connection Administration, expand Call Management , then select System Call Handlers .
Step 2 On the Search Call Handlers page, in the Search Results table, select the display name of the applicable call handler.
If you want to set up access to the Broadcast Message Administrator from the opening greeting, select the Opening Greeting call handler. Or select the display name of another call handler that you have created for this purpose.
Note If the call handler that you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and select Find.
Step 3 On the Edit Call Handler Basics page, on the Edit menu, select Caller Input .
Step 4 On the Caller Input page, in the Caller Input Keys table, select the applicable phone keypad key.
Step 5 On the Edit Caller Input page for the key that you have selected, check the Ignore Additional Input (Locked) check box.
Note If you are setting up one-key dialing from the Opening Greeting, ensure that the phone keypad key that you select to lock is not the first digit of any of the extensions in your system. If it is, locking the key prevents callers from dialing an extension while listening to the Opening Greeting. Instead, select a key that is not the first digit of any extension.
Step 6 Select Conversation , and then select Broadcast Message Administrator .
Step 7 Optionally, you can rerecord the greeting to mention the key that callers can press in the call handler greeting. (For example, “...for the Cisco Unity Connection Broadcast Message Administrator, press 3.”)
Step 8 Select Save .
To Set Up a One-Key Dialing Option from a User Greeting for Accessing the Broadcast Message Administrator
Step 1 In Cisco Unity Connection Administration, select Users .
Step 2 On the Search Users page, in the Search Results table, select the alias of the applicable user.
Note If the user alias does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and select Search.
Step 3 On the Edit User Basics page, on the Edit menu, select Caller Input .
Step 4 On the Caller Input page, in the Caller Input Keys table, select the applicable phone keypad key.
Step 5 On the Edit Caller Input page for the key that you have selected, check the Ignore Additional Input (Locked) check box.
Step 6 Select Conversation , and then select Broadcast Message Administrator .
Step 7 Optionally, you can rerecord the greeting to mention the key that callers can press while listening to the user greeting. (For example, “...for the Cisco Unity Connection Broadcast Message Administrator, press 3.”)
Step 8 Select Save .
Setting Up a Special Phone Number and Routing Rule to Send Users to the Broadcast Message Administrator
See the documentation for the phone system to set up a new phone number. Then use the following procedure to create a routing rule that sends any call that arrives for the new number to the Broadcast Message Administrator conversation.
To Add a Routing Rule to Send Callers to the Broadcast Message Administrator
Step 1 In Cisco Unity Connection Administration, expand Call Management > Call Routing , then select Direct Routing Rules .
Step 2 On the Direct Routing Rules page, select Add New .
Step 3 On the New Direct Routing Rule page, enter a display name for the new routing rule, and select Save .
Step 4 On the Edit Direct Routing Rule page, confirm that the Status is set to Active .
Step 5 In the Send Call To field, select Conversation , and then select Broadcast Message Administrator .
Step 6 Select Save.
Step 7 In the Routing Rule Conditions table, select Add New.
Step 8 On the New Direct Routing Rule Condition page, select Dialed Number , select Equals, and then enter the phone number that has been set up for access to the Broadcast Message Administrator.
Step 9 Select Save .
Step 10 On the Direct Routing Rule menu, select Direct Routing Rules .
Step 11 On the Direct Routing Rules page, verify that the new routing rule is in an appropriate position with the other routing rules in the table. If you want to change the rule order, continue with Step 12.
Step 12 Select Change Order .
Step 13 On the Edit Direct Routing Rule Order page, select the name of the rule you want to reorder, and select the Up or Down arrow until the rules appear in the correct order. Select Save .
Step 14 Distribute the new number to callers who are enabled to send and/or update system broadcast messages.