System Administration Guide for Cisco Unity Connection Release 10.x
Index
Downloads: This chapterpdf (PDF - 526.0KB) The complete bookPDF (PDF - 8.48MB) | Feedback

Index

A

abbreviated extensions 6-10

accounts

Operator 22-7

UndeliverableMessagesMailbox 22-7

Unity Connection Messaging System 22-8

adding

alternate names for a system distribution list 30-5

AXL servers 32-5

Cisco Unified Communications Manager servers 32-11

description of message attachments 40-1

global nicknames to list 16-22

integration, phone system 32-2

members to system distribution lists 30-4

PIMG/TIMG units 32-16

port 32-18

port group 32-8

SIP server 32-14

system distribution lists 30-2

TFTP server 32-13

All Hours schedule 12-1

All Voicemail Users distribution list 30-1

alternate contact numbers, configuring for call handlers 6-9

alternate conversations

Optional Conversation 1 15-3

overview 15-3

alternate names, adding for system distribution lists 30-5

application plug-ins 3-2

Attempt Forward call routing rule 10-1

Attempt Sign-In call routing rule 10-1

audio format

changing for calls 18-1, 19-1, 32-9, 32-10

changing for recordings 18-2, 19-2, 20-5, 22-5

authentication, configuring LDAP 44-8

authentication rules

default rules 21-2

overview 21-2

automated attendant 4-9

AXL servers

adding 32-5

changing settings 32-7

deleting 32-7

B

backing up and restoring data 3-7

backup and restore application for migrations (COBRAS) 3-2

Broadcast Message Administrator

setting up access 29-2

using 29-6

broadcast messages

changing default settings 29-7

overview 29-1

setting up access for sending 29-2

Bulk Administration Tool, accessing 3-3

C

calendar integration

about 36-1

creating with Cisco Unified MeetingPlace 36-16

creating with Cisco Unified MeetingPlace Express 36-21

creating with Exchange 2003 36-9

creating with Exchange 2007 36-2

Exchange contacts 36-1

caller input settings, changing user sign-in settings 16-17

caller options, user settings 15-6

call handlers

caller input and one-key dialing 6-9

call transfer settings 6-13

default 6-1

deleting 6-13

Goodbye 6-2

greetings 6-6

modifying 6-5

Opening Greeting 6-1

Operator 6-2

overview 4-2

Route From Next Call Routing Rule Action, using with routing rules 4-6

taking messages 6-12

templates, modifying 6-3, 6-4

call handler templates

creating 6-2

default templates 6-2

deleting 6-2

modifying 6-2

Call Handler Traffic report, description 43-4

call holding, user settings in Connection Messaging Assistant 15-5

call loop detection 32-5

call management

creating a map 5-1

implementing a plan 5-2

managing call handlers 6-1

managing call routing tables 10-1

managing directory handlers 7-1

managing interview handlers 8-1

managing restriction tables 13-1

managing schedules and holidays 11-1, 12-1, 35-1

overview 4-1

planning 5-1

call routing tables

adding rules 10-2

and the Route From Next Call Routing Rule action 4-6

Attempt Forward rule 10-1

Attempt Sign-In rule 10-1

changing the order of rules 10-3

default rules 10-1

deleting rules 10-4

modifying rules 10-2

Opening Greeting rule 10-1

overview 4-4

calls, changing the audio format (or codec) for 18-1, 19-1, 32-9, 32-10

call screening, user settings in Connection Messaging Assistant 15-5

call transfers

user settings in Connection conversation 15-6

user settings in Connection Messaging Assistant 15-6

call waiting, configuring hold time 16-5

capacity of hard disk, specifying maximum percentage 22-19

certificate, viewing for port 32-21

changing

addressing and recording order 16-2, 16-3

addressing priority lists, how names are stored in 16-2

AXL server settings 32-7

call loop detection settings 32-5

Cisco Unified Communications Manager server settings 32-12

codec preference settings 32-9

description of message attachments 40-2

dial prefix settings for live reply to unidentified callers 16-12

message deletion options 16-12, 16-14

message skipping during playback (Optional Conversation 1) 16-19

MWI settings 32-11

normalization setting 32-17

phone system settings 32-3

phone system trunk settings 32-23

PIMG/TIMG settings 32-16

port group advanced settings 32-17

port group settings 32-9

port settings 32-19

SIP server settings 32-15

SIP settings 32-17

system prompt language 16-13

TFTP server settings 32-14

user sign-in settings during user greeting 16-17

Cisco DirSync service, activating 44-4

Cisco Fax Server integration

about 34-1

changing the Cisco Unity Connection configuration 34-8

changing the user configuration 34-9

configuring Cisco Unity Connection 34-6

configuring single number for calls and faxes 34-9

configuring the Cisco Fax Server 34-2

configuring users 34-7

creating 34-1

requirements 34-2

testing 34-7

Cisco PCA, securing access to Cisco Unity Connection 28-1

Cisco SIP Proxy Server

adding 32-14

changing settings 32-15

deleting 32-15

Cisco Unified Communications Manager

adding servers 32-11

adding TFTP server 32-13

AXL servers, adding 32-5

AXL servers, deleting 32-7

changing AXL server settings 32-7

changing server settings 32-12

changing TFTP server settings 32-14

deleting servers 32-12

deleting TFTP server 32-13

port certificate 32-21

root certificate for Connection 32-24

Cisco Unified MeetingPlace, creating a calendar integration 36-16

Cisco Unified MeetingPlace Express, creating a calendar integration 36-21

Cisco Unified Mobility Advantage integration

about 33-1

configuring Cisco Unity Connection 33-2

requirements 33-2

task list for creating 33-1

testing 33-3

Cisco Unified Real-Time Monitoring Tool (RTMT) 3-8

Cisco Unified Serviceability 3-8

Cisco Unified Serviceability services

configuring enterprise parameters 38-1

configuring service parameters 37-1

descriptions of enterprise parameters 38-2

descriptions of service parameters 37-2

Cisco Unity Connection Administration

accessing 2-1

configuring browsers 1-1

finding records 2-3

interface 2-2

using Help 2-3

Cisco Unity Connection conversation 15-1

Cisco Unity Greetings Administrator

overview 20-2

setting up 20-4

using 20-3

Cisco Utilities Database Link for Informix 3-10

Cisco Voicemail Organization 1-1

Cisco Voice Technology Group Subscription tool 3-8

COBRAS backup and restore application 3-2

codec

changing for calls 18-1, 19-1, 32-9, 32-10

changing for recordings 18-2, 19-2, 20-5, 22-5

changing preference settings 32-9

effect on recording time available and disk space used 26-1

Connection 1.x, migrating from 3-2

Connection Administration, accessing 3-2

Connection Serviceability 3-6

Connection User Data Dump 3-10

contact integration

about 36-2

creating with Exchange 2003 36-9

creating with Exchange 2007 36-2

Exchange contacts 36-2

contacts, user settings in Connection Messaging Assistant 15-8

conversation

allowing voice recognition users to say their voicemail PINs 16-20

alternate conversation versions 15-3

caller options 15-1

changing addressing and recording order 16-2, 16-3

changing dial prefix settings for live reply to unidentified callers 16-12

changing how names are stored in user addressing priority lists 16-2

changing message deletion options 16-12, 16-14

changing PIN re-entry behavior 16-18

Cisco Unity Connection, overview 15-1

customizing by administrators 15-2

customizing by users 15-5

documenting for users 3-10

easy sign-in 16-18

sign-in 16-17

specifying caller information before message playback 16-11

user options 15-1

user settings in Connection conversation 15-6

user settings in Connection Messaging Assistant 15-6

using voice commands 15-4

creating

AXL servers 32-5

call handler templates 6-2

call management map 5-1

call routing rules 10-2

directory handlers 7-2, 9-2

holiday schedules 11-9, 12-1, 35-2

interview handlers 8-1

restriction tables 13-2

schedules 12-2, 35-2, 35-4

user accounts 1-1

credentials policies 21-1

CUDLI 3-10

Custom Keypad Mapping tool

accessing 17-2

conversations that can be customized 17-3

documenting keymap for users 17-13

guidelines 17-2

resetting 17-2

using 17-1

D

Database Proxy 3-9

deleting

AXL servers 32-7

call handlers 6-13, 7-5, 9-5

call handler templates 6-2

call routing rules 10-4

Cisco Unified Communications Manager servers 32-12

description of message attachments 40-2

integration, phone system 32-2

interview handlers 8-4

members from system distribution lists 30-4

phone system trunk 32-22

PIMG/TIMG units 32-16

port 32-19

port group 32-8

restriction tables 13-3

schedules 12-3, 35-4

SIP server 32-15

TFTP server 32-13

Dial Plan report, description 43-2

Dial Search Scope report, description 43-2

Digital Networking 1-1

directory handlers

creating 7-2, 9-2

default 7-1, 9-1

deleting 7-5, 9-5

modifying 7-2, 9-2

overview 4-3

System Directory Handler 7-1, 9-1

Disaster Recovery System 3-7

disk space used, effect of codec on 26-1

dispatch messages 22-8

Distribution Lists report, description 43-3

E

easy sign-in conversation 16-18

Edit Disk Capacity Configuration page 22-19

email

configuring text-to-speech access to Exchange 42-1

messages 22-2

enabling

Text to Speech for a user 11-5, 11-6

end of recording, configuring termination warning prompt 22-6

enterprise parameters

configuring for Cisco Unified Serviceability services 38-1

descriptions 38-2

for Cisco Unified Serviceability services 38-1

Exchange

configuring text-to-speech access to email 42-1

configuring text-to-speech access to Exchange 2003 emails 42-6

configuring text-to-speech access to Exchange 2007 emails 42-1

Exchange 2003, creating a calendar and contact integration 36-9

Exchange 2007, creating a calendar and contact integration 36-2

Exchange contacts

enabling importing from Exchange 2003 36-9

enabling importing from Exchange 2007 36-2

extensions

adding prepended digits 6-10

converting LDAP phone numbers into (Connection 8.5) 44-5

external message store, configuring access to emails in 42-1

F

fax

about the Cisco Fax Server integration 34-1

changing the Cisco Unity Connection configuration 34-8

changing the user configuration 34-9

configuring Cisco Unity Connection 34-6

configuring single number for calls and faxes 34-9

configuring the Cisco Fax Server 34-2

configuring users 34-7

creating a Cisco Fax Server integration 34-1

requirements for the Cisco Fax Server integration 34-2

testing 34-7

field definitions 2-3

Firefox, configuring 1-1

G

G.711 A-Law codec

selecting for calls 18-1, 19-1, 32-9, 32-10

selecting for recordings 18-2, 19-2, 20-5, 22-5

G.711 Mu-Law codec

selecting for calls 18-1, 19-1, 32-9, 32-10

selecting for recordings 18-2, 19-2, 20-5, 22-5

G.729a codec

selecting for calls 18-1, 19-1, 32-9, 32-10

selecting for recordings 18-2, 19-2, 20-5, 22-5

G726 codec, selecting for recordings 18-2, 19-2, 20-5, 22-5

global nicknames

adding names to list 16-22

editing list 16-22

Goodbye call handler 6-2

Grammar Statistics tool, accessing 3-4

greetings

call handlers 6-6

changing audio format for recording 20-5

recording by using Media Master 20-1

user settings in Connection conversation 15-6

user settings in Connection Messaging Assistant 15-6

groupware email messages 22-2

H

hard disk, specifying maximum capacity 22-19

Help

page and field 2-3

using 2-3

holidays

designating 11-9, 12-1, 35-2

holiday schedule 12-1

I

identified user messaging 22-2

IMAP access

accessing email messages from Connection by using 22-2

configuration procedures 23-5, 24-5

configuration task list 23-3

Connection server configuration 23-6

security recommendations 23-3

SMTP message parameters 23-7

IMAP clients

integrated messaging example 23-2

securing access to Cisco Unity Connection 28-1

SMTP message handling 23-1

Import Users tool, accessing 3-4

integrated messaging, example 23-2

integration

adding 32-2

adding phone system trunk 32-22

adding PIMG/TIMG units 32-16

adding port 32-18

adding port group 32-8

adding SIP certificate 32-25

adding SIP security profile 32-26

adding SIP server 32-14

adding TFTP server 32-13

AXL server, changing settings 32-7

AXL servers, adding 32-5

AXL servers, deleting 32-7

call loop detection, changing settings 32-5

changing Cisco Unified Communications Manager server settings 32-12

changing phone system trunk settings 32-23

changing PIMG/TIMG settings 32-16

changing port group advanced settings 32-17

changing port settings 32-19

changing SIP certificate 32-26, 32-27

changing SIP server settings 32-15

changing SIP settings 32-17

changing TFTP server settings 32-14

codec, changing preference settings 32-9

deleting 32-2

deleting Cisco Unified Communications Manager servers 32-12

deleting phone system trunk 32-22

deleting PIMG/TIMG units 32-16

deleting port 32-19

deleting SIP certificate 32-25

deleting SIP security profile 32-26

deleting SIP server 32-15

deleting TFTP server 32-13

enabling or disabling normalization 32-17

IPv6 32-27

MWI, disabling the use of the same port for turning on and off 32-4

MWI, synchronizing 32-4

MWIs, changing settings 32-11

phone system, changing settings 32-3

phone system trunk description 32-22

port certificate 32-21

port description 32-18

port group, changing settings 32-9

port group, deleting 32-8

port group description 32-7

root certificate for Connection 32-24

security for ports 32-23

users associated with phone system 32-3

viewing root certificate for Connection 32-24

Internet Explorer, configuring 1-2

internetworking Cisco Unity Connection servers 1-1

interview handlers

creating 8-1

deleting 8-4

modifying 8-2

overview 4-3

intrasite or intersite links 1-1

IPv6 32-27

L

language

changing system prompt language 16-13

language settings for call handlers 6-12

language settings for directory handlers 7-3

language settings for interview handlers 8-3

language settings for routing rules 10-3

message subject line format 22-16

LDAP

activating the Cisco DirSync service 44-4

adding configurations and synchronizing data 44-14

changing LDAP directory configurations 44-15

configuring authentication 44-8

converting LDAP phone numbers into Connection extensions (Connection 8.5) 44-5

deleting LDAP directory configurations 44-16

disabling authentication 44-9

enabling synchronization 44-4

task list for configuring 44-2

license files

about using MAC addresses on physical servers 45-2

live record

about 22-5

configuring 22-22

lockout policy 21-1

M

mailboxes, moving 25-5

mailbox size quotas, setting systemwide and mailbox-store limits 26-1

Mailbox Store report, description 43-2

mailbox stores

backing up 25-3

creating 25-4

deleting 25-6

disabling 25-7

maximum size 25-3

maximum size, changing 25-6

message handling when maximum size is exceeded 22-13

moving mailboxes 25-5

multiple 25-1

Maximum Delay for TTS Access Before Timeout 22-11

Media Master, recording greetings and names 20-1

MeetingPlace, creating a calendar integration 36-16

MeetingPlace Express, creating a calendar integration 36-21

message actions, configuring 22-15

message addressing

user settings in Connection conversation 15-7

user settings in Connection Messaging Assistant 15-7

message aging 26-4

message aging alerts

about 26-4, 26-5

configuration procedures 26-7, 26-8

message attachment

adding 40-1

changing 40-2

deleting 40-2

message locator, phone view 41-1

message notification

setting up, SMS (SMPP) 27-2

user settings in Connection conversation 15-7

user settings in Connection Messaging Assistant 15-7

message playback

user settings in Connection conversation 15-7

user settings in Connection Messaging Assistant 15-7

message recording expiration 26-9

messages

actions, configuring 22-15

aging 26-4

aging alerts 26-4, 26-5

dispatch messages 22-8

expiration 26-9

groupware email messages 22-2

how Connection handles messages that are interrupted by disconnected calls 22-12

how Connection handles messages that cannot be delivered 22-11

how Connection handles messages when mailbox quotas are exceeded 22-13

how Connection handles messages when maximum mailbox store size is exceeded 22-13

how Connection handles messages when system components are unavailable 22-11

interview messages 22-5

live record 22-5

message delivery 22-10

message storage 22-19

migrating from Connection 1.x 3-5

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-5

migrating from Unity using COBRAS (recommended) 3-2

notifications 22-3

outside caller voice messages 22-1

receipts 22-4

sensitivity 22-14

shredding files for secure deletes 22-21

subject line format 22-16

system broadcast messages 22-2

types of messages 22-1

user to user voice messages 22-2

Message Traffic report, description 43-2

message waiting indicators, synchronizing for phone system 32-4

messaging overview 22-1

Migrate Messages utility, accessing 3-5

Migrate Users utility, accessing 3-6

migrating data and messages from Unity or Connection 1.x 3-2

modifying

call handlers 6-5

call handler templates 6-2, 6-3, 6-4

call routing rules 10-2

directory handlers 7-2, 9-2

interview handlers 8-2

restriction tables 13-3

schedules 12-2, 35-3

system distribution lists 30-3, 30-5

multiple mailbox stores 25-1

MWIs

changing settings 32-11

disabling the use of the same port for turning on and off 32-4

synchronizing for phone system 32-4

N

names, recording by using Media Master 20-1

networking 1-1

normalization, enabling or disabling for port group 32-17

notification

setting up, SMS (SMPP) 27-2

user settings in Connection conversation 15-7

user settings in Connection Messaging Assistant 15-7

O

one-key dialing

configuring 6-9

overview 6-9

Opening Greeting

call handler 6-1

call routing rule 10-1

Operator call handler 6-2

Operator user 22-7

Optional Conversation 1

changing message skipping behavior 16-19

overview 15-3

Outcall Billing Detail report, description 43-4

Outcall Billing Summary report, description 43-4

outside caller voice messages 22-1

P

page Help 2-3

partitions

changing default 31-11

creating 31-9

default 31-3

deleting 31-9

finding objects in 31-11

modifying 31-9

overview 31-1

password policy 21-1

PCM codec, selecting for recordings 18-2, 19-2, 20-5

personal call transfer rules, integration with Exchange contacts 36-2

personal settings

user settings in Connection conversation 15-8

user settings in Connection Messaging Assistant 15-8

Phone Interface Failed Sign-In report, description 43-1

phone language, changing 16-13

phone system

adding AXL servers 32-5

adding integration 32-2

changing AXL server settings 32-7

changing settings 32-3

deleting AXL servers 32-7

deleting integration 32-2

disabling the use of the same port for turning on and off an MWI 32-4

list of users associated with 32-3

synchronizing MWIs 32-4

phone system trunk

changing settings 32-23

deleting 32-22

description 32-22

Phone View 32-4, 41-1

PIMG unit

adding 32-16

changing settings 32-16

deleting 32-16

PIN policy 21-1

plugins

application 3-2

installing 39-1

overview 39-1

Port Activity report, description 43-2

port group

adding 32-8

changing advanced settings 32-17

changing settings 32-9

deleting 32-8

description 32-7

enabling or disabling normalization 32-17

port memory, disabling 32-4

ports

adding 32-18

adding SIP certificate 32-25

adding SIP security profile 32-26

changing settings 32-19

changing SIP certificate 32-26, 32-27

deleting 32-19

deleting SIP certificate 32-25

deleting SIP security profile 32-26

description 32-18

port certificate for Connection 32-21

root certificate for Connection 32-24

security 32-23

viewing root certificate for Connection 32-24

prepended digits for extensions 6-10

private lists

user settings in Connection conversation 15-8

user settings in Connection Messaging Assistant 15-8

prompts

overview 15-2

what you can change 15-2

Q

quotas, message handling when exceeded 22-13

R

recordings

changing the audio format (or codec) for 18-2, 19-2, 20-5, 22-5

configuring termination warning prompt 22-6

greetings and names 20-1

selecting device 20-2

recording time available, effect of codec on 26-1

relay settings for private and secure messages 23-5

Remote Administration Tools 3-9

reports

archiving data 43-5

configuration parameters 43-4

generating and viewing 43-5

overview 43-1

restriction tables

creating 13-2

default 13-1

Default Fax 13-1

Default Outdial 13-1

Default System Transfer 13-1

Default Transfer 13-1

deleting 13-3

modifying 13-3

overview 4-6

root certificate

saving as file 32-24

viewing 32-24

Route From Next Call Routing Rule action 4-6

RSS Feeds 22-24

S

sag-03-01 3-1

sag-03-02 3-2

sag-03-03 3-2

sag-03-04 3-2

sag-03-05 3-3

sag-03-06 3-3

schedules and holidays

All Hours 12-1, 35-1

creating schedules 12-2, 35-2, 35-4

default 12-1

deleting schedules 12-3, 35-4

designating holidays 11-9, 12-1, 35-2

Holidays 12-1, 35-1

modifying schedules 12-2, 35-3

overview 4-8

Voice Recognition Update 12-1, 35-1

Weekdays 12-1, 35-1

search spaces

and call handlers 31-7

and call routing rules 31-6

and contacts 31-8

and digital networking 31-8

and directory handlers 31-7

and interview handlers 31-7

and system distribution lists 31-7

and user objects 31-5

and VPIM locations 31-8

changing default 31-11

creating 31-10

default 31-3

deleting 31-10

example configurations 31-3

finding objects in 31-11

modifying 31-10

overview 31-2

secure deletes, shredding message files for 22-21

securing Cisco PCA and IMAP client access to Cisco Unity Connection 28-1

security

adding SIP certificate 32-25

adding SIP security profile 32-26

changing SIP certificate 32-26, 32-27

deleting SIP certificate 32-25

deleting SIP security profile 32-26

description for ports 32-23

policies 21-1

port certificate 32-21

relay settings for private and secure messages 23-5

root certificate for Connection 32-24

viewing root certificate for Connection 32-24

service parameters

configuring for Cisco Unified Serviceability services 37-1

descriptions 37-2

for Cisco Unified Serviceability services 37-1

Session Initiation Protocol (SIP), changing settings 32-17

session timeout setting, Cisco Unity Connection Administration 2-1

setting up

SMS (SMPP) message notifications 27-2

Show Dependency Results 3-7

shredding message files for secure deletes 22-21

sign-in conversation 16-17

sign-in policy 21-1

simulating abbreviated extensions 6-10

SIP

adding SIP certificate 32-25

adding SIP security profile 32-26

changing SIP certificate 32-26, 32-27

deleting SIP certificate 32-25

deleting SIP security profile 32-26

SIP server

adding 32-14

changing settings 32-15

deleting 32-15

SMS (SMPP) message notifications, setting up 27-2

SMTP

messages, overview 23-1

speech to text 24-1

SpeechView

configuring 24-1

SpeechView Activity Report by User, description 43-4

SpeechView Activity Summary Report, description 43-4

SSL certificate, using to secure Cisco PCA and IMAP client access to Cisco Unity Connection 28-1

Subscriber Information Dump. See Connection User Data Dump.

synchronizing MWIs for phone system 32-4

Synch Users Tool, accessing 3-4

System Configuration report, description 43-4

System Directory Handler 7-1, 9-1

system distribution lists

adding alternate names 30-5

adding and removing members 30-4

creating 30-2

default lists 30-1

modifying 30-3, 30-5

overview 30-1

system prompts

changing language 16-13

customizing 15-2

system transfers, setting up 14-1

T

Task Management tool, accessing 3-7

termination warning prompt, configuring 22-6

Text Notifications 22-3

text to speech

about 42-1

configuring access to Exchange 2003 emails 42-6

configuring access to Exchange 2007 emails 42-1

Text to Speech, enabling for a user 11-5, 11-6

TFTP server

adding 32-13

changing settings 32-14

deleting 32-13

timeouts in Cisco Unity Connection Administration 2-1

TIMG unit

adding 32-16

changing settings 32-16

deleting 32-16

tools, Custom Keypad Mapping 17-1

transcriptions 24-1

Transfer Call Billing report, description 43-3

trunk, phone system

adding 32-22

changing settings 32-23

deleting 32-22

U

Undeliverable Messages distribution list 30-2

UndeliverableMessagesMailbox user 22-7

unidentified caller messages 22-1

Unity, migrating from 3-2

Unity Connection Messaging System user 22-8

Unused Voice Mail Accounts report, description 43-3

user accounts, creating 1-1

User Lockout report, description 43-3

User Message Activity report, description 43-3

User Phone Sign-In and MWI report, description 43-3

users

list of users associated with phone system 32-3

migrating from Connection 1.x 3-6

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-6

migrating from Unity using COBRAS (recommended) 3-2

Operator 22-7

UndeliverableMessagesMailbox 22-7

Unity Connection Messaging System 22-8

user speech recognition conversation 15-4

Users report, description 43-1

user to user voice messages 22-2

user workstations, setting up 1-1

utilities and tools

Bulk Administration Tool 3-3

Cisco Unified Serviceability 3-8

Cisco Voice Technology Group Subscription Tool 3-8

Connection Administration 3-2

Connection Serviceability 3-6

Disaster Recovery System 3-7

Grammar Statistics 3-4

Import Users 3-4

Migrate Messages 3-5

Migrate Users 3-6

plug-ins 3-2

RTMT 3-8

Synch Users 3-4

Task Management 3-7

V

ViewMail for Microsoft Outlook, integrated messaging example 23-2

voice commands, using 15-4

voice commands, using to call Exchange contacts 36-2

voice messages

delivery 22-10

dispatch messages 22-8

interviews 22-5

live record 22-5

notifications 22-3

outside caller 22-1

receipts 22-4

system broadcast 22-2

user to user 22-2

voice messaging port

adding 32-18

changing settings 32-19

deleting 32-19

voice recognition

allowing users to say their voicemail PINs 16-20

Grammar Statistics tool 3-4

Voice Recognition Update schedule 12-1

voice to text 24-1

VPIM networking 1-1

W

Wallet Card Wizard 3-10

warning prompt for end of recording, configuring 22-6

Weekdays schedule 12-1