Cisco Unified Provisioning Manager (Provisioning Manager) is part of
the Cisco Unified Communications Management Suite and provides a secure,
reliable, and scalable web-based solution to manage the next-generation
communication services of a company. The Cisco Unified Provisioning Manager
manages IP communication services in an integrated IP telephony, voice mail,
and unified messaging environment that includes Cisco Unified CallManager,
Cisco Unified CallManager Express, Cisco Unity, Cisco Unity Express, and Cisco
Unity Connection systems.
This document explains the workaround for overcoming the problems users
can face when they add a Cisco Unity server to the Provisioning Manager.
Cisco recommends that you have knowledge of these topics:
This document is not restricted to specific software and hardware
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you attempt to connect to any Cisco Unity servers with
Provisioning Manager, an error message similar to this one can appear.
IP Address: 172.24.252.91
User Name: unity\unityadmin
Infrastructure last synchronized:
Started: 15-May-2007 15:04:42 -0500
Message: Access Denied. Please check username/password.
Complete these steps in order to resolve this issue:
Make sure that the entire SQL server is configured for both Windows
and SQL server Authentication. Complete these steps:
Expand Enterprise Manager.
Find your server name in the tree on the
Right-click on the server name and choose
Choose the Security folder. Make sure that
SQL Server and Windows is checked for the
Create a new database user.
On the Cisco Unity or Cisco Unity Connection system, choose
Start > SQL Server> Enterprise Manager. The Enterprise
Manager window appears.
In the navigation tree, choose Microsoft SQL Servers >
SQL ServerGroup >(local) (Windows NT).
Right-click (local) (Windows NT) and choose
Properties. The SQL Server Properties (Configure) window
Click the Security tab.
Under Authentication, choose SQL Server and
In the navigation tree under (local) (Windows NT), choose
Security > Logins.
Create a new login. Complete these steps:
Right-click Logins. The SQL Server Login
Properties - New Login window appears
Enter a name for the login.
Choose SQL Server
Choose UnityDb for the default
Click the Server Roles
Choose the check box for each role.
Click the Database Access tab.
Choose both the UnityDb and the master
For both databases, choose all the database roles in order to
give access to all the roles.
Restart the SQL Server.
Verify the TCP/IP Port that is used by Cisco
On the Cisco Unity system, choose Start > SQL Server
> EnterpriseManager. The Enterprise Manager
From the menu, choose Action. Then choose
Properties. The SQL Server Properties (Configure) dialog box
In the General tab, choose Network
Configuration. The SQL Server Network Utility window
Choose TCP/IP, then click
In the window that appears, the default TCP/IP port is displayed.
Make sure this port number is the one provided in Provisioning Manger.
Make sure the newly added username and password get updated on the