Cisco Unity licensing is stored on a SentinelSuperPro security key
(dongle). The keys are hardware devices that plug into the parallel or USB port
on the Unity machine. To successfully install Cisco Unity software, the system
must detect the dongle.
For more information on document conventions, see the
Technical Tips Conventions.
There are no specific prerequisites for this document.
The information in this document is based on all versions of Cisco
Unity for Exchange.
The information presented in this document was created from devices in
a specific lab environment. All of the devices used in this document started
with a cleared (default) configuration. If you are working in a live network,
ensure that you understand the potential impact of any command before using
The Cisco Unity installation will fail if the system does not detect
the dongle. This document provides two scenarios in which the system may not
detect the dongle. These scenarios apply only when using a parallel port dongle
and and MCS-7835 or Compaq ProLiant 1850R server.
The solutions to this problem are explained in detail below.
The MCS-7835 machine does not assign an Interrupt Request (IRQ) to
LPT1. By default, it assigns an IRQ only to the I/O of 378. By manually forcing
an IRQ (usually 7) to LPT1, the system detects the dongle.
To force the parallel port to an IRQ, the BIOS must be the most recent,
according to Cisco. To check the BIOS version, perform the following
Go to a command prompt and type debug, then press
Type D F000:FFF5 and press
The BIOS date displays in the right-hand corner. Compare this
information with the BIOS update information, called
Go to http://www8.hp.com/us/en/support-drivers.html.
The Compaq search window appears.
In the Enter a product name/number search box,
enter the ProLiant DL380 and click Search.
Then, choose the appropriate server from the list. In this example, the
HP ProLiant DL380 G4 Server is chosen.
Click on your operating system. (For this example, Microsoft
Windows Server 2008 W32 was selected for the operating
Click the BIOS - System ROM or scroll down to
the BIOS - System ROM information and view the current version
for the Online ROM Flash component for Windows - HP ProLiant DL380 G4
(P51) Server entry.
The following example shows the BIOS date of 24 Jan
You now need to force the parallel port to an
Go to Start > Programs > Administrative Tools >
Under System Tools, select Device
Select Ports (Com and LPT).
Right-click on the printer port (by default
Select the Resources tab.
Set the Settings Based On option field to a configuration which
allows you to add an interrupt, either Basic configuration 0001 or Basic
Highlight Interrupt Request? and select the
Change Setting button.
Change the value to 07 (the standard interrupt for
LPT1) and verify that no devices conflict with this
Select the Port Settings tab.
Activate the Use any Interrupt Assigned to the
Port check box.
Activate the Enable Legacy Plug and Play Detection
To verify the setting, perform the following steps.
Restart the PC and press F10 during the startup
process to enter the Setup/BIOS information screens.
Go to System Config > Configure Hardware > View or
Edit Details > Integrated Interface.
Verify that the parallel port is set for IRQ
A problem exists with the dongle when used on a PCI-based parallel
port. To resolve this problem, perform the following steps.
Go to the Windows Control Panel and write down the resource
properties for the PCI parallel port.
The actual icon in the Control Panel you use to display port
properties depends on the version of Windows you are using. In some cases, a
range rather than an absolute address is displayed. For example,
Launch Setupx86.exe and select Functions
> Configure > Add from the menu.
Under the bus address, enter the address or the lower end of the
range (D400) and make sure that the Use this Port option is
Failure to deactivate the Use this Port option may result in an
endless loop of messages such as Install the Board Drivers and Port
Reboot the PC and launch
Select Functions > Configure > Edit from the
menu and activate the Use this Port
Complete the editing and exit the setup