If you press an invalid key after the greeting plays in a Cisco Unity
voicemail system, it takes the user to a default greeting. This document
describes how to repeat the greeting if a user presses an invalid key after the
Basic knowledge of Cisco Unity Administration is necessary.
The information in this document is created based on Cisco Unity
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
The error greeting dictates where the callers are routed when an
invalid entry is made while in a call handler or subscriber greeting. By
default, callers are played a prompt that says "I am sorry, I did not hear that
selection" and are routed back to the opening greeting call handler. If this
greeting is not desired, you can change the error greeting and adjust it like
any other greeting in the system. This document describes how to configure
Cisco Unity to repeat the same greeting even if you press an invalid
This section presents you with information on how to configure the call
handler to repeat the greeting if the call is exposed to an error. The default
value of the registry is 0, which hides the error greeting.
Complete these steps to configure Cisco Unity to repeat the same
greeting even if a user presses an invalid key.
Open Cisco Unity Tools Depot and complete these steps:
Double-click Advanced Setting
Select Administration - Expose the error greeting for
subscribers on the SA.
Set the registry key to 1.
Click Set and then
Open the Cisco Unity System Admin web page.
Select Call Handlers >
Greetings and choose Error from the pull-down
Scroll down the Greetings page and click Select Call
Select a call handler from the list and click
Press an invalid key while in one of the subscribers or call handlers
to verify this configuration.
There is currently no specific troubleshooting information available
for this configuration.