This document describes how to set the time period for which you can
recover a deleted voice mail message from the Deleted Items folder. This
document also provides information on how to avoid deleting voice messages from
the Exchange folder when you delete voice mails on the IP Phone.
You can delete a voice mail message directly from your Cisco Unity
inbox, or you can delete a voice mail message after you open it. Sometimes you
can also retrieve a deleted voice mail message from the Deleted Items folder in
your Cisco Unity inbox so that you can:
This can be useful when the subscriber deletes the message by mistake.
Note: If you need to access a voice mail message from the phone, it should
be marked as Unread and located in the Inbox folder. If you need to read a
voice mail message that is already read, perform one of these steps in the
Microsoft Outlook client:
If the message still appears in your Microsoft Outlook Inbox, then
mark the message as Unread.
If the message is deleted from your Microsoft Outlook Inbox, then
you can move it from the Deleted Items folder back to your Inbox and mark it as
Basic knowledge of Cisco Unity Administration is necessary.
The information in this document is created based on Cisco Unity 4.0
and later with Microsoft Exchange Server 2000 and later.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
Deleted messages can be recovered or retrieved from the Deleted Items
folder of the Cisco Unity inbox. This is useful for when the subscriber deletes
the message by mistake. But this can also cause problems if deleted messages
get accumulated. They need to be purged at some time interval from the Deleted
Items folder. Therefore, the Cisco Unity Administrator needs to set a time
period during which you can recover deleted messages.
Complete these steps in order to enable the recovery of deleted
Go to the Unity System Admin page.
Select the subscriber from the Class of Service list, and click
Click the Messages link on the Class of Service
Check Deleted messages are copied to the deleted items
folder. If this option is not checked, there is no way to restore a
lost message. If this option was checked, you can create a Microsoft Outlook
account for that subscriber in the Unity Server, and then the messages will
appear in the Deleted Items folder.
Note: The hard disk on the server where messages are stored can quickly
run out of space when deleted messages are saved. Therefore, Cisco recommends
that you do not enable this feature for every subscriber.
This procedure describes how to set the time period where you can
recover deleted messages from the Deleted Items folder in Cisco Unity before
they are permanently deleted.
The hard disk on the server where messages are stored can quickly run
out of space when deleted messages are saved. In order to prevent this issue,
you can use the Message Store Manager Utility, available in Tools Depot, to
automatically purge messages according to the schedule you specify.
Choose Start > Programs > Microsoft Exchange >
System Manager in the Cisco Unity Server.
Expand Servers, and then expand the appropriate
partner Exchange server.
Expand First Storage Group, right-click
Mail Store, and choose
Click the Limits tab, and change the Keep deleted
items for (days) parameter to the desired recovery period.
Note: If you check Do not permanently delete mailboxes and
items until the store has been backed up, the messages are not
deleted. Uncheck this box if you do not use a backup for messages.
Go to the Cisco Unity Server, and choose Start >
Programs > Unity > Cisco Unity Tools Depot in order to activate
the flush deleted items script in Message Store
In the Cisco Unity Tools Depot, expand Administration
Tools, and double-click on Message Store Manager. The
Cisco Unity Message Store Manager window appears.
Choose the required Message Store Agent. In this case, it is
Click Scripts, right-click Flush messages
from Deleted Items folder, and complete these steps:
Click Activate, and choose
In the Script Properties Window, set the Message
Age to the required period. For example, you might only want to delete
messages that arrived more than 14 days
Enter the Cisco Unity Admin password, and activate the
Note: Choose Message Store Manager > Tools > Check Mail
Store Access to check if the Message Store Agents have granted access
to the Message Stores as Yes. Refer to
Message Store Manager for more information.
You can use the reports of each Message Store Agent to verify with the
log represented in html format.
There is currently no specific troubleshooting information available
for this configuration.