Periodically, there are questions from Cisco Unity Administrators about
how to change the appearance of a ViewMail for Outlook (VMO) message's subject
line when it is received in the inbox. When voicemail messages are delivered to
the e-mail client, they appear with a default subject line header. Cisco Unity
sets the subject line when it creates the message in your inbox.
There are no specific requirements for this document.
The information in this document is based on Cisco Unity 4.2.1 and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Yes, Cisco Unity 4.2(1) and later allows some customization of the
subject line text Unity constructs for new inbound messages. There are four
different subject lines used for inbound messages:
Messages from known subscribers to another
Messages from an unknown caller to another
Messages left for an interview handler
Messages left via the live record
Subject lines can include any text and use insertion variable strings
for adding the subscriber's name, extension, calling number and called number.
If the variable in question is not available, it appears as blank in the
subject line. Currently four insertion variable strings are available to
include in the line:
%NAME%—Sends subscriber's name or sends interview box's name.
%EXTENSION%—Sends subscriber's primary extension or sends interview
box's DTMF ID - if available.
%CALLERID%—Caller ID as obtained from the switch integration.
%CALLEDID%—Called ID as obtained from the switch integration.
Subject lines can be edited only for US English via the Tools Depot
(Administration Tools > Advanced Settings Tool). The
Advanced Settings Tool in the Tools Depot has options for customizing subject
text for the Cisco Unity 4.2(1) release based on the source of the call.