This document describes how to manually remove the Cisco Telephony
Application Programming Interface (TAPI) Service Provider (TSP) that is used to
connect to the Cisco CallManager. This document does not cover the manual
removal of the TSP for the Dialogic card used for legacy PBX
There are no specific requirements for this document.
This document is not restricted to specific software and hardware
For more information on document conventions, refer to the
Cisco Technical Tips
There are two procedures for removing the TSP, one is automatic and one
The this procedure is the one most frequently used to perform this
Open Control Panel.
Click Add/Remove Programs.
Click Cisco Unity-CM TSP.
Reboot the server to remove the TSP.
There are situations in which Cisco Technical Support will instruct you
to manually uninstall the TSP. To remove the TSP manually, use this
Select Start > Settings > Control Panel > Phone
and Modem Options, and click
Select Cisco Unity-CM TSP, and click
Follow these steps to remove the driver:
Select Start > Settings > Control Panel, and
click Sounds and Multimedia.
Click Hardware, and click Legacy Audio
Select Audio Devices, select Audio For
AVAUDIO32.dll, and click Remove.
Perform these steps to remove the TSP from the registry.
Caution: Changing the wrong registry key or entering an incorrect value can
cause the server to malfunction. Before you edit the registry, make sure that
you know how to restore it if a problem occurs. If you have any questions about
changing the registry key setting, contact Cisco Technical Support.
Select Start > Run, and type
regedit to open the registry.
Select HKEY_LOCAL_MACHINE > SOFTWARE > Active Voice
Right-click AvSkinny, and click