This document describes how to troubleshoot issues related to setting
desktop playback volumes for Cisco Unity ViewMail for Outlook (VMO).
There are no specific requirements for this document.
This document is not restricted to specific software and hardware
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, see the
Cisco Technical Tips
VMO message playback from the desktop includes a volume control button.
This document describes how the VMO volume control button interacts with the
actual desktop volume.
Message playback volume in VMO is implemented by the desktop multimedia
system. VMO sets the volume by changing the wave volume.
When the VMO volume is changed, it sets the multimedia volume to the
same setting. To test this, follow these steps:
Open the multimedia Master Volume window. For Windows 2000, select
Start > Programs >
Accessories > Entertainment >
Change the wave volume setting and make a note of the setting.
Close the multimedia Master Volume window.
Open a voice mail message in Outlook, using VMO.
Use the volume control button to change the volume.
Play the message. The system volume is only changed if you play the
Close the VMO form.
Reopen the Master Volume window and note that the wave volume
setting has changed.
The wave volume reflects the VMO setting. The reverse is also true.
All storage of the value is the responsibility of the multimedia system and the
media device driver. If the volume cannot be changed for some reason, try to
change the media device driver.