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Cisco Unity: Using Bulk Edit to Switch from Multiple Integrations to IP

Cisco - Cisco Unity: Using Bulk Edit to Switch from Multiple Integrations to IP

Document ID: 19156

Updated: Oct 28, 2009

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Introduction

This document describes how to use the Bulk Edit utility in order to quickly make the administration changes required in order to select which phone system subscribers and call handlers use, as well as which phone system Cisco Unity uses to dial message notifications. This process, based on step 7 of the Cisco CallManager Integration Guide, converts all Cisco Unity subscribers that use the legacy private branch exchange (PBX) system to the IP system.

When you change users and call handlers one at a time, it can take a large amount of time on large systems with thousands of users. The Bulk Edit utility allows you to convert all Cisco Unity subscribers and call handlers assigned to the legacy PBX system to the IP system.

Note: Run the Bulk Edit utility once for Cisco Unity subscribers and once for call handlers.

Prerequisites

Requirements

This document assumes that you have read and are familiar with the Integration Steps When Converting from a Dual Phone System Integration to a Cisco CallManager-Only Integration section in the Cisco CallManager Integration Guide.

Components Used

The information in this document is based on Cisco Unity for Exchange Version 3.0 and later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Use the Bulk Edit Utility for Cisco Unity Subscribers

You must install the Bulk Edit utility on the Cisco Unity server. It ships with Cisco Unity 3.1(2) and later. There is a known problem with the version that ships with the first release of Cisco Unity 3.1(2). You can download the correct version from the Cisco Unity Utilities Software Download page (registered customers only) .

Complete these steps in order to switch from multiple integrations to IP for Cisco Unity subscribers and call handlers using the Bulk Edit utility.

  1. Launch the Bulk Edit utility on the Cisco Unity server, and choose Start > Programs > Bulk Edit.

  2. From the Overview page, choose Make changes to subscribers, and click Next.

  3. From the Select Subscribers page, choose All Subscribers Associated with this Switch, and choose the non-IP switch from the drop-down list.

    bulkedit-1.gif

    Note: The legacy switch is still listed in the drop-down list even though the Dialogic software is uninstalled.

  4. Click Add Subscribers to Grid in order to select all users associated with the legacy switch.

  5. Click Next.

  6. From the Select Subscriber Changes page, click the Profile tab, and choose the IP switch from the Change switch assignment to drop-down list.

  7. Click the Notification tab.

    bulkedit-2.gif

  8. From the Notification tab, click the Home Phone tab.

  9. From the Change switch assignment to drop-down list, choose the IP switch.

    bulkedit-3.gif

  10. Repeat steps 8 and 9 for all notification devices (Work Phone, Pager Phone, Spare Phone, Pager 2, Phone 2, Phone 3, Phone 4, Phone 5, Phone 6, Text Pager 1, and Text Pager 2).

  11. Click Next.

  12. Click Update Subscribers.

    bulkedit-a.gif

  13. Click OK.

    bulkedit-b.gif

  14. Click Cancel when prompted in order to view the output log.

  15. Click Exit.

Use the Bulk Edit Utility for Call Handlers

Complete these steps in order to use the Bulk Edit utility for Call Handlers:

  1. On the Cisco Unity server, choose Start > Programs > Bulk Edit in order to launch the Bulk Edit utility.

  2. From the Overview page, choose Make changes to Call Handlers, and click Next.

  3. From the Select Call Handlers page, choose All Call Handlers associated with this switch, and choose the non-IP switch from the drop-down list.

    Note: The legacy switch is still listed in the drop-down list even though the Dialogic software is uninstalled.

  4. Click Add Handlers to Grid in order to select all call handlers associated with the legacy switch.

  5. Click Next.

    bulkedit-4.gif

  6. From the Select Call Handler Changes window, click the Profile tab.

  7. From the Change switch assignment to drop-down list, choose the IP switch.

    bulkedit-5.gif

  8. Click Next. There are no changes required for the Transfer, Greetings, Caller Input, and Messages tabs.

  9. Click Update Call Handlers.

  10. Click OK.

    bulkedit-b.gif

  11. Click Cancel when prompted to view the output log.

  12. Click Exit.

Verify the Result

Complete this procedure for verification purposes:

  1. Open the Cisco Unity System Administration.

  2. Open a subscriber profile.

  3. Verify that the switch setting on the profile page is set to the correct switch.

    bulkedit-6.gif

Change Message Header for All Subscribers

In order to change the message header for all susbcribers, you must change or update the From field for the message notification. Run this query in order to update the message notification From field:

UPDATE  NotificationDevice
SET  DIvdevicePhoneNumber = 'Call xxx-xxx-xxxx to access your VM'
WHERE  (Alias = 'Text for VMI')

Related Information

Updated: Oct 28, 2009
Document ID: 19156