Cisco Unity

Cisco Unity: Using Bulk Edit to Reset the TUI Password for a Group of Subscribers

Document ID: 109357

Updated: Jan 09, 2009



This document explains how to use the Cisco Unity Bulk Edit utility to reset or change the phone password for a group of subscribers.



There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity for Exchange Version 3.0 and later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to Cisco Technical Tips Conventions for more information on document conventions.

Use the Bulk Edit Utility for Cisco Unity Subscribers

You must install the Bulk Edit utility on the Cisco Unity server. It ships with Cisco Unity 3.1(2) and later. You can download the correct version from the Cisco Unity Utilities Software Download page (registered customers only) .

Complete these steps in order to change the Telephony User Interface (TUI) passwords for a group of subscribers using the Bulk Edit utility.

Note: This procedure only changes the TUI passwords for the subscribers, not the Graphical User Interface (GUI)/Web passwords.

  1. Launch the Bulk Edit utility on the Cisco Unity server by navigating to Start > Programs > Bulk Edit.

  2. From the Overview page, choose Make Changes to Subscribers and click Next.


  3. From the Select Subscribers page, select the subscribers for which you want to change the password. You have multiple options to select the subscribers as shown here:


    As an example in this document, the option All subscribers is chosen. You can choose your option based on which all subscriber passwords should be changed. For example, if you want to change the phone passwords of just the subscribers which are homed in particular mail server, you can choose the option Subscribers homed on this mail server:. Then, choose the mailserver name in the pull down menu.


  4. Click Add Subscribers to Grid in order to select the subscribers. The subscribers which fall in your filter criteria are displayed in the grid. All the subscribers displayed in the grid are selected by default. If you want to remove some from the list, you can remove them by unchecking the checkbox shown towards the subscriber.


  5. Click Next.

  6. On the Select Subscriber Changes page, select the Passwords tab. On this page, set User Must Change Password at Next Login to True. Check the Force Phone Password to be box and fill in the temporary password you would like to give to these subscribers. If you want the password of these subscribers not to expire, set the Password Never Expires to True.


  7. Click Next.

  8. Click Update Subscribers.


  9. Click OK for the message that appears.


  10. Click Cancel when prompted to view the output log. Then, click Exit.

Related Information

Updated: Jan 09, 2009
Document ID: 109357