When users try to access their voicemail over the telephone, they
receive the Your messages are not available now
error message. However, the voicemail is delivered successfully to their
Microsoft Outlook mailbox.
This document describes the workaround for this issue.
Cisco recommends that you have knowledge of Cisco Unity.
The information in this document is based on the Cisco Unity 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Subscribers with moved mailboxes cannot access their voicemail over
their phones. When they dial their voicemail from their phone, they hear this
Your messages are not available
The event log shows this failsafe message:
Event Type: Error
Event Source: CiscoUnity_ConvSubscriber
Event Category: Error
Event ID: 119
Time: 2:58:07 PM
An unexpected error has occurred while a subscriber is on the phone with Unity.
This can potentially result in the subscriber hearing the failsafe conversation.
Technical details are - GetMessageCount returned [0x8004000c] on line 146 of file
For more information, click:
This problem arises when users / subscribers are moved to a new Mailbox
Store, and the Permissions Wizard is not run on the new Mailbox Store.
In order to overcome this problem, complete these steps to run the
Permissions Wizard on the new Mailbox Store:
From the Cisco Unity Tools Depot, right-click Permissions
Wizard and select properties. Download the latest version from
Cisco Unity Tools
, and install it on the
Log in to the Cisco Unity server with a full Domain Administrator
account, and run the Permissions Wizard on the new Mailbox Store. Make sure
that you receive succeeded for all permissions
in the log file at the end.
Log out of the Cisco Unity server, and log in one more time with
the UnityInstall account.
Click Start > Run, and type