This document describes how to send voicemail to a group of subscribers
in the Cisco Unity or how to create a public distribution list in Cisco
Ensure that you meet these requirements before you attempt this
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
Public distribution lists are used to send voice messages to multiple
subscribers. The subscribers assigned to a public distribution list typically
are subscribers who need the same information on a regular basis, such as
employees in a department or members of a team.
The class of service that is associated with each subscriber account
dictates whether subscribers can send messages to public distribution lists in
You need to create a public distribution list in the Cisco Unity in
order to send voicemail or a voice message to a group. You can modify the
predefined lists or additionally, you can import public distribution lists from
Microsoft Exchange. Both Cisco Unity subscribers and non-subscribers are
included as members of an imported distribution list, though non-subscribers
are not displayed in the Cisco Unity Administrator
Complete these steps in order to create or modify a public distribution
Login to the Cisco Unity System Administrator web page.
In the left menu, click Public Distribution
Click add button, which is located on the right,
in order to create a new Public Distribution List.
This window appears.
Name the Distribution List and click Add. Once you
have it created, set an extension to this list in the Extension field and click
on save icon.
Now, go to Members in order to add members to the
distribution list. You have three options:
You can add selected subscribers or another public distribution
list to this list from the Find list and then you can click
Add to list.
Similar to the removal of a subscriber or distribution list from
the created list, choose Remove and find the member to be
removed and click Remove.
Now you have an extension where you can deliver messages and that
is delivered to all subscribers in that distribution list or the group.
This section provides information you can use to troubleshoot your
You are unable to create a distribution list on the Cisco Unity 4.x
Unified Messaging system. When you reboot the Cisco Unity server, this also
does not make any changes and there are no issues when you create the users on
Complete these steps in order to resolve this issue:
Download the latest
Cisco Unity Tools and run
it. Make sure to follow the steps mentioned in the document
Running Permissions Wizard with an Exchange 2000 Message
Run the Message Store Configuration Wizard from the
Add/Remove Programs in Cisco Unity.
Note: Make sure to log on using the Cisco Unity installation account.
Also note that the Cisco Unity services are stopped while the Message Store
Configuration wizard runs.
You can also use the Public Distribution List Builder
Tool in order to create the distribution list. Refer to
Public Distribution List Builder
for more information on
Public Distribution List Builder.