This document explains the workaround for the Cisco Unity error message: Failed synchronizing directory object. Error: 0x80040E2F.
There are no specific requirements for this document.
The information in this document is based on Cisco Unity 4.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
This event log error message displays on a Cisco Unity server:
Event Type: Error
Event Source: CiscoUnity_DirChangeWriter
Event Category: Error
Event ID: 1048
Failed synchronizing directory object.
Directory ID: 6771234C2F2FC4FA1ADBEB7D06C9CB5
Complete these steps in order to resolve this error message:
Go to the Cisco Unity server and choose Start > Programs > Microsoft SQL Server > Enterprise Manager.
Choose Microsoft SQL Servers > SQL Server Group > Your Unity server_name > Databases > UnityDB > Tables.
In the right pane, scroll down to locate and then right-click on the GlobalLocation table. Then choose Open Table > Return all rows.
From the SQL Global Location table, delete the DirectoryID, which is 6771234C2F2FC4FA1ADBEB7D06C9CB5 in this case.
Choose Cisco Unity Tools Depot > Diagnostics Tools, and double-click DohPropTest.
Click GC Monitor, and choose TotalResync.