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Unity Error Message: Failed Synchronizing Directory Object, Error: 0x80040E2F

Document ID: 100466

Updated: Jan 14, 2008

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Introduction

This document explains the workaround for the Cisco Unity error message: Failed synchronizing directory object. Error: 0x80040E2F.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

This event log error message displays on a Cisco Unity server:

Event Type:        Error
Event Source:      CiscoUnity_DirChangeWriter
Event Category:    Error
Event ID:          1048
Date:              2007/11/30
Time:              16:04:22
User:              N/A
Computer:          UNITY001
Description:       
Failed synchronizing directory object.
Directory ID: 6771234C2F2FC4FA1ADBEB7D06C9CB5
Error: 0x80040E2F

Solution

Complete these steps in order to resolve this error message:

  1. Go to the Cisco Unity server and choose Start > Programs > Microsoft SQL Server > Enterprise Manager.

  2. Choose Microsoft SQL Servers > SQL Server Group > Your Unity server_name > Databases > UnityDB > Tables.

  3. In the right pane, scroll down to locate and then right-click on the GlobalLocation table. Then choose Open Table > Return all rows.

  4. From the SQL Global Location table, delete the DirectoryID, which is 6771234C2F2FC4FA1ADBEB7D06C9CB5 in this case.

  5. Choose Cisco Unity Tools Depot > Diagnostics Tools, and double-click DohPropTest.

  6. Click GC Monitor, and choose TotalResync.

Related Information

Updated: Jan 14, 2008
Document ID: 100466