This document explains the recommended workaround for the
Unable to open a SQL connection to the Master Database. Call
Technical Support error message that appears within the
installation of Cisco Unity.
Cisco recommends that you have knowledge of Cisco Unity.
The information in this document is based on Cisco Unity 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you install Cisco Unity, this error message displays:
The following problem was found while verifying
that the system meets the installation requirements:
Unable to open a SQL connection to the Master Database.
Call Technical Support.
This error message is likely to occur if the SQL services become
In order to overcome this problem, complete these steps:
Ensure that SQL is installed in the Cisco Unity
Make sure that the MSSQLSERVER runs on the server. If it does not,
restart the MSSQLSERVER first and then install Cisco Unity.
Note: If the previous steps did not resolve the issue, use the local
account instead of the SQL account.