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Troubleshooting Cisco Unity Error Message: Unable to Open a SQL Connection to the Master Database. Call Technical Support

Document ID: 100301

Updated: Jan 10, 2008

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Introduction

This document explains the recommended workaround for the Unable to open a SQL connection to the Master Database. Call Technical Support error message that appears within the installation of Cisco Unity.

Prerequisites

Requirements

Cisco recommends that you have knowledge of Cisco Unity.

Components Used

The information in this document is based on Cisco Unity 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you install Cisco Unity, this error message displays:

The following problem was found while verifying 
that the system meets the installation requirements: 
Unable to open a SQL connection to the Master Database. 
Call Technical Support.

unityinstallerror2-1.gif

Solution

This error message is likely to occur if the SQL services become inactive.

In order to overcome this problem, complete these steps:

  1. Ensure that SQL is installed in the Cisco Unity server.

  2. Make sure that the MSSQLSERVER runs on the server. If it does not, restart the MSSQLSERVER first and then install Cisco Unity.

Note: If the previous steps did not resolve the issue, use the local account instead of the SQL account.

Related Information

Updated: Jan 10, 2008
Document ID: 100301