When you try to delete a Cisco Unity subscriber with SAWeb, the
Delete failed 0x80043307
(E_NOTIFIER_USER_NOT_MONITORED) error message displays.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity 4.x and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you try to delete a Cisco Unity subscriber, the error message
Delete failed 0x80043307
(E_NOTIFIER_USER_NOT_MONITORED) or the error message
Delete Failed 0x8004010F displays. This occurs
when you delete a subscriber that is not set to use a Message Waiting Indicator
(MWI) for message notification.
Note: You can delete the subscribers with the Bulk Subscriber
Delete tool or Global Subscriber Manager tool, which
are located at the Cisco Unity Tools Depot
In order to delete the subscriber with SAWeb, perform these
Log in to the Cisco Unity Administrator, and choose
Subscribers from the left-hand menu.
Click the Find a subscriber icon. Type the name of
the subscriber, and click the name.
Choose Messages from the left-hand
On the Messages page, uncheck the option
Use MWI for message notification box.
Press the Save button in order to save the
Click the Delete icon on the Subscriber page to
delete this subscriber.
Repeat the procedure for all the subscribers that you want to
If the AvDSAD and AvDSGlobalCatalog services are not running, the
SA takes the change but does not process it. You must check to make sure that
these services are running.
Note: If you continue to receive the error message after you delete a
subscriber from Cisco Unity and re-import it, delete the subscriber from Active
Directory (AD), recreate it, and then re-import it back to the Unity server.
Unity Subscribers from Active Directory for more information.
Open the SQL query analyzer and run this query in order to resolve the
use unitydb update Configuration set LastModifiedTime=NULL
When you try to delete a Cisco Unity subscriber, from the Cisco Unified
Messaging Unity Server, the Delete Failed 0x80072030 There is no
such object on the Server \xOD\xOA error message displays. This
occurs in Cisco Unity 7.x. Also, the Subscriber's Administration Page cannot be
In order to delete the corresponding subscribers from the SQL database,
choose the appropriate row of record. Perform these steps:
Naviagte to Microsoft SQL Enterprise Manager >
Databases > UnityDb.
Open the subscriber table and locate the user you need to
Highlight the row the user occupies, and delete it
Close the table and then check System Administrator (SA) to verify
that the user is removed.
When a Unity adminstrator deletes a subscriber object via the web
System Administrator (SA) on an active Secondary server, this message
Substitute Objects have not yet been configured on this
Unity Server. Deleting this subscriber, it it owns or is referenced by Call
Handlers, Directory Handlers, or Restriction Tables, could cause database
errors. You can either cancel the deletion and configure Substitute Objects or
proceed with the deletion and run DBWalker to identify any database errors.
Delete the subscriber?.
Note: The user does not see this error if a subscriber is deleted on an
active primary server.
Perform one of these workarounds: