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Cisco 7800 Series Media Convergence Servers

Cisco MCS-78XX Boot Error Codes

Cisco - Cisco MCS-78XX Boot Error Codes

Document ID: 12138

Updated: Jun 27, 2007

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Introduction

This document is designed to help you determine the root cause of bootup issues on the Cisco Media Convergence Server (MCS)-78xx servers.

Prerequisites

Requirements

Cisco recommends that you have knowledge of this topic:

  • Cisco MCS-78xx server administration

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco MCS-78xx series servers

  • Cisco MCS-78xx Operating System (OS) V2000.x or later

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

POST

Power-On-Self-Test (POST) is a series of diagnostic tests that run automatically when the system is turned on (small program contained in the BIOS). Most of the POST errors in this document are general. However, others are related to Compaq-specific hardware.

POST checks these assemblies to ensure that the computer system functions properly:

  • System ROM

  • Keyboard

  • Power supply

  • System board

  • Memory

  • Memory expansion boards

  • Controllers

  • Diskette drives

  • Hard drives

  • Processor power modules

  • Fans

POST Error Message

If POST finds an error in the system, an error condition is indicated by an audible or visual message. If an error code displays on the screen during POST or after you reset the system, use the instructions in the POST Error Messages table found in this document.

Note: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration Utility.

These utilities can be downloaded from the Compaq/HP web site per these steps:

  1. Go to 'http://welcome.hp.com/country/us/en/support.html?pageDisplay=support'. You are then redirected to http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-UNITY-I13227&jumpid=reg_R1002_USEN leavingcisco.com.

    The HP/Compaq search window appears.

  2. Fill out the exact model and OS of your server, then click Locate Software.

    The Software/drivers page for this particular model appears.

  3. Click Utilities.

  4. Download the Diagnostics Utility and System Configuration Utility from this page.

    Note: The blue LED which is located at the front and rear of an HP MCS 78XX server is called the Unit Identification light (UID). The UID is a feature of all DL servers that allows the user to distinguish which server they are working on in the rack. The UID can be lit from the CIM console, as well as at the server by pressing either the front or rear UID button. Once lit, the LED is blue in order to help the user identify the unit.

The Recommended Action column lists the steps necessary to correct the problem. After completion of each step, run the Diagnostics program to verify whether the error condition is corrected. If the error code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure until Diagnostics no longer detects an error condition.

Error Code Audible Beeps Probable Source of Problem Recommended Action
A Critical Error occurred 
prior to this power-up.
None A catastrophic system error, which cause the server to crash, has been logged. Run Diagnostics. Replace failed assembly as indicated.
Unsupported Processor Detected 
System Halted
1 long, 1 short Processor not supported by current system ROM. Check documentation for supported processors, and if supported, remove the processor and update the system to latest ROM.
FATAL ROM ERROR: The 
System ROM is not 
properly programmed.
1 long, 1 short ROM programmed in factory incorrectly. Replace the physical ROM part.
101 - ROM Error
1 long, 1 short System ROM checksum. Run diagnostics. Replace failed assembly as indicated.
101 - I/O ROM Error
None Options ROM checksum. Run diagnostics. Replace failed assembly as indicated.
102 - System Board Failure
None DMA, timers, or other system boards have failed. Replace the system board. Run the Compaq System Configuration Utility.
104 - ASR-2 Timer Failure
None System board failure. Run diagnostics. Replace failed assembly as indicated.
162 - System Options 
Not Set
2 short Configuration incorrect. Run the System Configuration Utility and correct.
163 - Time & Date Not Set
2 short Invalid time or date in configuration memory. Run the System Configuration Utility and correct.
172 - Configuration Nonvolatile 
Memory Invalid
None Nonvolatile configuration corrupt or jumper installed. Run the System Configuration Utility and correct.
177 - Configuration Not Complete
None Incomplete system configuration. Run the System Configuration Utility and correct.
178 - Processor Configuration 
Invalid
None Processor type or step does not match configuration memory. Run the System Configuration Utility and correct.
180 - Log Reinitialized
None N/A N/A
201 - Memory Error
None RAM failure. Run diagnostics. Replace failed assembly as indicated.
203 - Memory Address Error
None RAM failure. Run diagnostics. Replace failed assembly as indicated.
207 - Invalid Memory 
Configuration - check DIMM 
(SIMM) Installation
None Memory module installed incorrectly. Verify placement of memory modules.
208 - Invalid Memory Speed - 
Check DIMM (SIMM) Installation
1 long, 1 short The speed of the memory is too slow: o xx00 = expansion board, o 00yy = system board. The speed of the memory modules must be 60 ns. Verify the speed of the memory modules installed and replace if slower than 60 ns.
209 - Memory Detection Failure.
Check Memory Installation
1 long, 1 short Unable to size memory. Check DIMM Installation and if error persists, call the Compaq service provider.
211 - Cache Switch Set 
Incorrectly
None Switch not set properly during installation or upgrade. Verify switch settings.
212 - System Processor 
Failed/Mapped out
1 short Processor in slot x failed. Run diagnostics and replace failed processor.
214 - DC-DC Converter Failed
None PowerSafe Module (DC-DC Converter) failed. Run diagnostics. Replace failed assembly as indicated.
215 - Processor Power Module 
has lost Redundancy 
in Socket x
None PPM (Processor Power Module) (DC-DC Converter) has lost redundancy. Run Diagnostics. Replace failed assembly as indicated.
216 - Voltage Regulator Module 
for Processor x 
no longer redundant.
None Redundancy failed in PPM. Replace the PPM to restore redundancy.
216 - Processor PPM has 
lost Redundancy Module X
None Indicated PPM (DC-DC Converter) has lost redundancy. Replace failed assembly as indicated.
218 - Cache Accelerators 
Not Installed. 
System Halted.
None Cache Accelerators not installed or improperly installed. Check the Cache Accelerator installation.
219 - Tag Update Rules 
SRAM Failure. 
System Halted
None Catastrophic chipset failure. Call the Compaq service provider.
219 - Snoop Rules SRAM Failure. 
System Halted
None Catastrophic chipset failure. Call Compaq service provider.
220 - Cache Accelerator 
Slot x initialization Failed. 
System Halted.
None Cache Accelerator in slot x improperly installed or bad. Check Cache Accelerator installation and if properly installed, replace.
221 - Power Fault On 
Processor Bus X
None A PPM on indicated bus is in a failed state. Run Diagnostics. Replace failed assembly as indicated.
301 - Keyboard Error
None Keyboard failure. Turn off the computer, then reconnect the keyboard.
301- Keyboard Error or Test 
Fixture Installed
None Keyboard failure. Replace the keyboard.
zz-301 - Keyboard Error
None Keyboard failure. (zz represents the Keyboard Scan Code.) 1. A key is stuck. Try to free it. 2. Replace the keyboard.
303 - Keyboard Controller Error
None System board, keyboard, or mouse controller failure. 1. Run Diagnostics. 2. Replace failed assembly as indicated.
304 - Keyboard or System 
Unit Error
None Keyboard, keyboard cable, or system board failure. 1. Make sure the keyboard is attached. 2. Run Diagnostics to determine which is in error. 3. Replace the part indicated.
40X - Parallel Port X Address 
Assignment Conflict
2 short Both external and internal ports are assigned to parallel port X. Run the System Configuration Utility and correct.
601 - Diskette Controller Error
None Diskette controller circuitry failure. 1. Make sure the diskette drive cables are attached. 2. Replace the diskette drive and/or cable. 3. Replace the system board.
605 - Diskette Drive Type Error
2 short Mismatch in drive type. Run the System Configuration Utility to set the diskette type correctly.
1151 - Com Port 1 Address 
Assignment Conflict
2 short Both external and internal serial ports are assigned to COM1. Run the System Configuration Utility and correct.
1152 - Com Port 2, 3, or 
4 Address Assignment Conflict
2 short Both external and internal serial ports are assigned to COM2, COM3, or COM4. Run the System Configuration Utility and correct.
1610 - Temperature violation 
detected. Waiting for 
system to cool.
2 short Ambient system temperature is too hot. Check the fan in the system environment.
1611 - Fan Failure detected.
2 short Required fan not installed or spinning. Check fans.
1611 - I/O Fan (Fan X) 
failure detected.
2 short I/O fan has failed. Replace the failed fan.
161l - CPU Fan (Fan X) 
failure detected.
2 short CPU fan has failed. Replace the failed fan.
1612 - Primary power 
supply failure.
2 short Primary power supply has failed. Replace power supply as soon as possible.
1613 - Low System Battery 
on power.
None Real time clock system battery is running low. Run diagnostics. Replace failed assembly as indicated.
1615 - Power Supply Failure, 
Power Supply Unplugged,
or Power Supply Fan 
Failure in Bay X.
None A power supply has failed. Replace or check specified power supply.
1617 - Fan controller 
not responding.
2 short Fan controller failure. Check and replace failed controller assembly.
1617 - I/O Fan controller 
not responding.
2 short I/O fan controller failure. Check and replace failed controller assembly.
1617 - CPU Fan controller 
not responding.
2 short CPU fan controller failure. Check and replace missing or failed controller assembly.
1618 - PCI slots powered down. 
Check PCI hot plug 
enabler connectors.
None PCI hot plug enabler is missing or failed. Check and replace missing or failed controller assembly.
1620 - Locked SCSI Bus 
Detected. Verify SCSI bus 
cabling. System halted.
None SCSI bus failure. 1. Run diagnostics. 2. Replace failed assembly as indicated.
1621 - Current SCSI Jumper 
Board Not Installed.
None Improper SCSI bus cabling. Check documentation for proper SCSI bus cabling.
1622 - Internal SCSI Jumper 
Board Not Installed.
None The system has detected that the array enabler board is not installed. Install the array enabler board.
1703 - SCSI cable error 
detected. Internal SCSI 
cable not attached 
to system board 
connector. System halted.
None Incorrect cabling. Ensure that the integrated SCSI controller has SCSI termination attached.
1720 - Slot x Drive 
Array - SMART Drive 
Detects Imminent 
Failure SCSI: 
Port y: SCSI ID x
None Indicated drive has reported a SMART predictive-failure condition and can fail at some time in the future. 1. If the drive is part of a nonfault-tolerant configuration, back up all data before you replace the drive and restore all data afterward. If the drive is part of a fault-tolerant configuration do not replace the drive unless all other drives in the array are online. 2. Press F1 to resume.
1721 - Slot x Drive 
Array - Drive parameter 
tracking predicts 
imminent failure. The 
following devices 
should be replaced 
when conditions permit. 
Do not replace 
the drive unless all 
other drives in the 
array are online.
Back up data before 
replacing drive(s)if 
using RAID 0.
None Monitor and performance threshold exceeded condition. Replace the drive when it is reasonable. The drive has not failed, but Compaq recommends you replace the drive.
1724 - Slot x Drive 
Array - Physical Drive 
Position Change(s)
Detected- Logical drive 
configuration has automatically 
been updated.
None Logical drive configuration has been updated automatically following physical drive position changes. Press F1 to resume.
1726 - Slot x Drive Array- 
Array Accelerator Memory Size 
Change Detected
None Indicates array accelerator configuration has been updated automatically due to replacement of array accelerator (or controller) with one having different memory size. Press F1 to resume.
1727 - Slot x Drive Array- 
New Logical Drive(s) Attachment 
Detected. If more than 32 
logical drives, this message 
will be followed by: 
Auto-configuration failed: 
Too many logical drives.
None Controller has detected an additional array of drives that was attached when the power drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives are not added to the configuration. Press F1 to resume.
1729 - Disk consistency 
initialization 
in progress RAID 4/5 
performance may be lower 
until Auto Reliability 
Monitoring has completed 
automatic parity consistency 
initialization.
None Normal operation. This message is normal following the initial configuration of RAID 4 or RAID 5 logical drives. This POST message goes away and performance of the controller improves after the parity data is initialized by ARM (an automatic process that runs in the background on the controller).
1730 - Fixed Disk 0 does not 
support DMA Mode.
None Hard drive error. Run the System Configuration Utility and correct.
1731 - Fixed Disk 1 does not 
support DMA Mode.
None Hard drive error. Run the System Configuration Utility and correct.
1740 - Fixed Disk O failed 
Set Block Mode.
None Hard drive error. Run the System Configuration Utility and correct.

Related Information

Updated: Jun 27, 2007
Document ID: 12138