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Cisco 3600 Series Multiservice Platforms

Field Notice FN-1997-301-1: Cisco 3600 T1/E1 PRI Module Watchdog Timeouts


February 12, 1998


Products Affected

Field Notice FN-1997-301-1

RCN R97-3415

NM-1CT1

NM-2CT1

NM-1CT1-CSU

NM-2CT1-CSU

NM-1CE1B

NM-2CE1B

NM-1CE1U

NM-2CE1U

Problem Description

Revision 02 of the T1/E1 Primary Rate Interface (PRI) Network Modules for the Cisco 3600-series routers was programmed with an incorrect microcode version. If your router is one of the affected ones, you may notice the following symptoms:

  1. On the Cisco 3600 the watchdog timer causes timeouts under a heavy ISDN PRI load.

    Note:?If you are a registered CCO user and you have logged in, you can view details of these bugs.

  2. Revision 02 of the ISDN and Channelized Serial Network Modules are not compatible with the Digital Modem Network Module.

  3. TDM errors occur (as seen in the output of the show modem command and in console messages) when you are using the Digital Modem Network Module.

  4. Digital modems may re-train, shift speeds, or disconnect calls.

The watchdog timeouts will not occur with revision 01 of the T1/E1 Network Modules. These problems are fixed in revision 03 of these Network Modules.

Solution

The revisions of the network modules with the fix are listed in Table 1. You can examine the network module revision on the network module itself, or use the Cisco IOS show diag command.

Table 1. Network Module Revisions

Module

Old Revision

Fixed Revision

NM-1CT1

800-01226-02

800-01226-03

NM-2CT1

800-01227-02

800-01227-03

NM-1CT1-CSU

800-01228-02

800-01228-03

NM-2CT1-CSU

800-01229-02

800-01229-03

NM-1CE1B

800-01234-02

800-01234-03

NM-2CE1B

800-01235-02

800-01235-03

NM-1CE1U

800-02116-02

800-02116-03

NM-2CE1U

800-02117-02

800-02117-03

The following is an example of the output of the Cisco IOS show diag command issued on a Cisco 3640 router with a NM-1CT1-CSU network module card in slot 3. This network module needs to be upgraded to revision 03:

Slot 3:
CT1 (CSU) port adapter, 1 port
       Port adapter is analyzed 
       Port adapter insertion time unknown
       Hardware revision 1.1        Board revision B0
       Serial number     4152626       Part number    800-01228-02
       Test history      0x0           RMA number     00-00-00
       EEPROM format version 1
       EEPROM contents (hex):
          0x20: 01 26 01 00 00 3F 5D 32 50 04 CC 01 00 00 00 00
          0x30: 50 00 00 00 96 11 04 17 FF FF FF FF FF FF FF FF

Requesting an Upgrade

To request an upgrade to your T1/E1 network modules, use the CCO upgrade agent (registered customers only) . If you do not have access to the upgrade agent, please send an email to upgrades-info@cisco.com with the following information:

Customer Name

Phone Number

Ship to Address

Network Module Product Number(s) and Quantity

Original Sales Order Number

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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