Field Notice: FN74121 - Cisco Jabber for Windows 14.2 (0) may fail to start due to an update of Microsoft Edge WebView2 Runtime - Software Upgrade Recommended

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Updated:March 29, 2024

Document ID:FN74121

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Affected Software Product	Affected Release	Affected Release Number	Comments
Jabber Software	14	14.2(0)

Defect Information

Defect ID	Headline
CSCwi79281	Jabber for Windows 14.2.0 crashes at startup

Problem Description

Customers that are running Microsoft Edge Webview2 Runtime version 121.0.2277.83 may encounter a crash when launching Cisco Jabber for Windows Release 14.2(0). This crash will cause the Cisco Jabber for Windows client to terminate immediately upon launch, and a "Report a problem" dialog box will appear.

Background

Cisco Jabber Engineering identified an issue with the Chromium Embedded Framework (CEF) within Cisco Jabber for Windows Release 14.2(0) and its integration with Microsoft Windows and Microsoft Edge Webview2 Runtime version 121.0.2277.83.

Problem Symptom

Cisco Jabber for Windows Release 14.2(0) crashes immediately at launch, and the following screen appears:

Jabber for Windows upon Crash

Workaround/Solution

Solution

Upgrade to Cisco Jabber for Windows Release 14.3(0). Alternately, downgrade to any supported Cisco Jabber for Windows release earlier than Release 14.2(0), including the following software trains: 12.9(X), 14.0(X), and 14.1(X).

Note: As of February 17, 2024, updating Microsoft Edge Webview2 Runtime to version 121.0.2277.128 will enable Cisco Jabber for Windows 14.2(0) to launch successfully on Windows 10 and Windows 11 machines.

How to Identify Affected Products

Windows 10 or Windows 11 machines that are running Cisco Jabber for Windows Release 14.2(0) and Microsoft Edge versions 121.0.2277.83 are affected.

Revision History

Version	Description	Section	Date
1.0	Initial Release	—	2024-MAR-29

For More Information

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