Field Notice: FN64252 - IR809/IR829 Industrial Integrated Services Routers Might Fail After 18 Months or Longer Due to Clock Signal Component Failure - Replace on Failure

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Updated:May 8, 2025
Document ID:FN64252

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Medium
Impact Rating:
Medium
First Published:
2017-Oct-20
Last Published:
2025-May-08
Revision:
10.4
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
IR809G-LTE-GA-K9 809 Industrial ISR, 4G/LTE multimode Global  
IR809G-LTE-NA-K9 809 Industrial ISR, 4G/LTE multimode ATT/Canada  
IR809G-LTE-VZ-K9 ^809 Industrial ISR, 4G/LTE multimode Verizon  
IR829GW-LTE-GA-CK9 829 Industrial ISR, 4G/LTE multimode Malaysia, 802.11n ETSI  
IR829GW-LTE-GA-EK9 829 Industrial ISR, 4G/LTE multimode Global-EU, 802.11n ETSI  
IR829GW-LTE-GA-SK9 829 Industrial ISR, 4G/LTE multimode Singapore, 802.11n ETSI  
IR829GW-LTE-GA-ZK9 829 Industrial ISR, 4G/LTE multimode Global-ANZ, 802.11n ANZ  
IR829GW-LTE-NA-AK9 829 Industrial ISR, 4G/LTE multimode ATT/Canada, 802.11n FCC  
IR829GW-LTE-VZ-AK9 ^IR829 Industrial ISR, 4G/LTE multimode Verizon, 802.11n FCC  




Defect Information


Defect IDHeadline
CSCvf34445There were no defects filed with this field notice at the time of publication.

Problem Description


The products that are listed in the Products Affected section might fail after 18 months or longer in operation due to a clock signal component failure.


Background


A clock signal component manufactured by one supplier, and included in some Cisco products, has been seen to degrade over time in some units.

Although the Cisco products with these components are currently performing normally, we expect product failures to increase over the years, beginning after the unit has been in operation for approximately 18 months.

Once the component has failed, the system will stop functioning, will not boot, and is not recoverable.

These clock signal components are used by other companies and are included in a number of Cisco products.


Problem Symptom


When this issue occurs, the product does not function properly, no console output appears, and the system fails to reboot.


Workaround/Solution


Customers with affected products (refer to the How to Identify Affected Products section of this field notice) should contact the Cisco Technical Assistance Center (TAC) to request a replacement unit.

To open a Cisco TAC case, you must have a valid support contract or a product that is under warranty.

To verify if the IR829 products have a POE included, please use the show diag command in IOS, as seen below. If there is a POE installed, the IR800-IL-POE Product ID will show up in the POE EEPROM contents. If there is no POE, nothing will show under the POE EEPROM contents.


How to Identify Affected Products


In order to verify if your product is affected by this issue, examine the Version ID (VID) number for the IR809 or IR829.

Any devices with a VID number equal to or later than the "Fixed Version ID" are not affected and do not need to be replaced.

Any devices with a VID number equal to or earlier than the "Possibly Affected Version ID" are possibly affected.

 

Affected PID Possibly Affected Version ID Fixed Version ID
IR809G-LTE-GA-K9 V01, V02, V03 V04
IR809G-LTE-NA-K9 V01, V02, V03 V04
IR809G-LTE-VZ-K9 V01, V02, V03 V04
IR829GW-LTE-GA-CK9 V01 V02
IR829GW-LTE-GA-EK9 V01 V02
IR829GW-LTE-GA-SK9 V01 V02
IR829GW-LTE-GA-ZK9 V01 V02
IR829GW-LTE-NA-AK9 V01 V02
IR829GW-LTE-VZ-AK9 V01 V02

 

CLI

Enter the show inventory command into the CLI in order to obtain the VID number of the platform (if the device is reachable).

Here is the output for the IR809:

Here is the output for the IR829:

 

 

Visual Inspection

If the device is unreachable, visually inspect the Version ID label in order to obtain the VID number.

Here is the Version ID label on the IR809:

 

Here is the Version ID label on the IR829:


Revision History


VersionDescriptionSectionDate
10.4Updated the solution.Workaround/Solution2025-MAY-08
10.3Updated the Background and Workaround/Solution Sections—2019-OCT-17
10.2Updated the Background and Workaround/Solution Sections—2019-AUG-21
10.1Fixed Broken Image Links—2019-JAN-24
10.0Migration to new field notice system—2017-OCT-20

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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