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Cisco 7800 Series Media Convergence Servers

Field Notice: FN - 62975 - CPU Revision Change on MCS-7835-H2 and MCS-7845-H2 Using Windows OS


October 8, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Products Affected

MCS-7835-H2

MCS-7845-H2

Problem Description

During the installation of OS 2000.4.4, 2000.4.4a, 2000.4.5, 2000.4.5a, 2000.4.5b, 2003.1.1, 2003.1.2, or 2003.1.2a, the following warning message will be displayed for those servers equipped with G0 step of the Woodcrest processor and the supporting System BIOS.

The current version of the BIOS is P56 06/28/2007 
The BIOS version tested on this system is P56-06/13/2006 
Please note this system has not been tested with the detected version of P56 06/28/2007 
Press 'OK' to continue or 'Cancel' to abort the installation

Background

Intel has issued a new stepping of the processor contained in the referenced servers. See the Intel Product Change Notification PCN 107467-00. The CPU will be shipping from the factory no later than October 31, 2007.

At that time, installation of the referenced OS versions will result in the referenced warning message during the installation process.

Note: Cisco has successfully tested both the previous (B2) and later (G0) versions of the CPU with the P56 06/28/2007 version of the System BIOS. The user should accept this warning by pressing "OK" to continue with the installation of the referenced OS versions.

Problem Symptoms

During the installation of OS 2000.4.4, 2000.4.4a, 2000.4.5, 2000.4.5a, 2000.4.5b, 2003.1.1, 2003.1.2, or 2003.1.2a the following warning message will be displayed for those servers equipped with G0 step of the Woodcrest processor and the supporting System BIOS.

 


The current version of the BIOS is P56 06/28/2007 
The BIOS version tested on this system is P56-06/13/2006 
Please note this system has not been tested with the detected version of P56 06/28/2007 
Press 'OK' to continue or 'Cancel' to abort the installation

Workaround/Solution

Existing users with existing servers are encouraged to upgrade to the following SR packages that contain the System BIOS for the G0 CPU, available at the Unified Communications Manager & Voice Apps Crypto Software Downloads (registered customers only) page:

2000.4.4aSR10 (or higher)

2000.4.5bSR3 (or higher)

2003.1.1SR8 (or higher)

2003.1.2aSR3 (or higher)

New users are encouraged to accept the warning message and continue with the installation of the referenced base OS versions. Cisco has successfully tested the P65 06/28/2007 version of the System BIOS with the G0 step of the processor. Additionally users are encouraged to apply the latest available SR in order to maintain the servers at the latest Cisco tested content.

Revision History

Revision

Date

Comment

1.0

08-OCT-2008

Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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